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Karen ASKED THE GUIDE

Hyundai i30 2015: Radio recall?

I have a Hyundai i30 2015 model which had a faulty radio which was fixed within the three-year warranty period. My daughter has a 2013 Hyundai i30 which also has a faulty radio. She has been advised she will need to pay for repairs although it appears the Hyundai has a record of problems with the radio. Has there been any recall? Can you please offer advice regarding a resolution? Should she have to pay for repairs if the radio is faulty?

Unfortunately, you’re unlikely to get a manufacturer to pay for repairs on a car that is well and truly out of warranty (as a 2013 Hyundai, which came with a five-year warranty, is). The difference would be if the faulty radio was a pre-existing condition that Hyundai had been notified of before the warranty ran out.

It’s very unlikely that a car-maker would issue a recall for something like a faulty radio, as recalls are generally caused by safety-related problems and faults. But manufacturers do issue TSBs (Technical Service Bulletins) for non-safety problems.

I have heard of Hyundai radio units giving trouble, usually starting with a lack of volume and working their way up to no sound and then no power at all. The good news is that the trade knows about it and there are specialists who have a dedicated fix for these units. In the meantime, it would certainly be worth asking your Hyundai dealer if they’ll fix or replace the head-unit. For instance, since you’re obviously a Hyundai family, or if you were a long-time, repeat customer, you might find the dealership will listen sympathetically in order to keep your business into the future. But don’t go to the bank on it.

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