Hyundai Kona Problems

This is still a very new model, so there’s not a whole lot of reliability intelligence available yet. Even so, I’m surprised that such a new vehicle has such a glaring problem just a couple of weeks or so out from its delivery as a brand-new car.

The reason the car won’t start when you open the door with the manual key is that the remote should not only unlock the car, but also deactivate the immobiliser and switch on the main electrical circuits that power the Kona. If the remote isn’t unlocking the doors, then it probably isn’t turning on the main systems either, and that’s why you need to reset the battery each time. Hyundai tells me that this car actually has a conventional 12-volt battery, mounted in the conventional place (under the bonnet, just behind the headlight) that powers the functions you’re missing. If this battery has a dud cell or isn’t charging (and it’s just spent several weeks on a ship getting to Australia, remember) then the car will exhibit the symptoms you’re seeing. A trip to the dealer is in order, but your problem is definitely a warranty issue.

By the way, your car is actually not a hybrid at all. It’s a plug-in electric vehicle. A hybrid uses a combination of a petrol engine and electric motor, your car is purely electric.

The most expensive new Hyundai is the Kona Highlander Electric, listed at $64,490. For more info on the latest models, check out our pricing and specs page, and you'll find all Hyundai reviews and news here. 

It’s not unknown for a car-maker to receive a batch of parts from a supplier where the parts in question have a materials or manufacturing flaw in them. Certainly, enough Hyundai owners have reported this same problem for that to be a reasonable hypothesis. The theory about the gear in the steering system is one possible cause for the noise you’re hearing, but I’ve also heard other mechanics suggest that it’s the clock-spring (that electrically powers the air-bags, steering wheel controls, yet still allows the wheel to turn) that’s at fault.

Either way, it’s a warranty job for the dealer to sort out, but experience has shown that Hyundai’s dealers are very good at keeping their customers happy. Meantime, the replacement part should be from a later, improved batch, without the inbuilt flaws, so it shouldn’t happen again.

It’s nice to see that the worldwide web has put Carsguide in touch with people in the USA and that they’re prepared to ask for advice from half a planet away. Meanwhile, if safety is your number one priority, then you really need to find a vehicle with all the latest driver aids such as autonomous emergency braking, lane-keeping assistance and rear-cross-traffic alert. These are the new safety must-haves now that air-bags, stability control and other systems are considered par for the course.

The catch with your situation (from our point of view) is that the vehicles we assess and test in Australia don’t necessarily correlate with the North American buying experience. The specifications of Australian-delivered cars don’t always line up with those of a USA-market vehicle, and that can mean that the safety kit fitted here isn’t mirrored by the same make and model sold on your side of the pond. Don’t forget, too, that some makes and models (Hyundai and Kia are good examples) often feature Australian input into the suspension and steering settings to make them more palatable to an Australian audience. As a result, the same car without that input (such as the version sold in the US) might drive very differently.

You’ve layed out some challenging requirements here. You’d like a small SUV with a bit of ride comfort and clearly a bit of performance too, given your question about the i30 N.
I think you’ll find the ride harsh on the i30 N, especially since you found the ride on the Kona harsh already. Keep in mind the i30 N is a hot hatch and has the suspension to match.
I find the Subaru XV has very nice ride comfort for the small SUV segment, but I also feel that you will be disappointed with the performance from its 2.0-litre engine. You may also want to consider the new Hybrid Toyota C-HR. The Hybrid drive gives it a smidge of extra kick and it’s a fuel consumption hero, too.
For a better blend of performance and ride, really only the Volkswagen T-Roc and Skoda Karoq are going to excel in the small SUV crowd. In terms of ownership both now have five year warranties, and you can (and should) pre-package five years of servicing on top at a discount.

We can understand your feelings about the centrally-mounted screen in the Tesla, though you do get used to it surprisingly quickly.

As for the other models you’ve mentioned, we’ve had to get the crystal ball out to attempt to answer you!

The Polestar 2 will be on sale by the end of 2020, if all goes to plan. The company will be pushing hard to make that happen. 

The VW ID3 is likely not going to be here until 2021, likely the mid or latter part of that year. It certainly has a lot of potential, and with pricing set to start below $50,000, it could well be The People’s (Electric) Car. 

There are other options coming, though it depends on your diary and your budget.

You could consider the Tesla Model S, which may have been around for a while, but that also means it has a more traceable reliability history. It has a digital instrument cluster in the regular spot as well.

Have you looked at the Jaguar i-Pace? It has a claimed range of 470 kilometres, though it is on the pricey side of the equation, starting from about $125,000.

Indeed, a high price tag is a common theme among those EVs with big battery capacity and expansive driving range, because you’re basically covering the cost of the batteries with your money.

For instance, there’s the Audi e-tron quattro, which is due here in early 2020. That model will have a range of “more than 400 kilometres”, and - we suspect - a price tag above $120,000. 

The Mercedes EQC is about to go on sale, too. Range for that mid-size SUV is pegged at about 450 kilometres, but again, you can expect a high price tag.

If 2021 isn’t too long to wait, there’s the Volvo XC40 Recharge coming then. Based on our previous experience with Volvo XC40s, it’ll be a great small SUV, with predicted range of 400km - though we think that’s understating it, because it has a 78kWh battery pack, and it has AWD too.

At the more affordable end - though admittedly still not quite meeting your expectations for range - there’s the very impressive Hyundai Kona Electric, which has a WLTP range of 449km, and a price tag of around $65k. It isn’t all-wheel drive though.

And MG is about to launch a real upstart in the segment, with the ZS EV hitting showrooms soon for $46,990 drive-away, albeit with a range of 262km. It’s also FWD only. 

The Mini Cooper SE will also arrive in mid-2020, with pricing set to be less than $60k. But again, a range of 270km will likely rule it out for your needs, and its 2WD as well.

Another new small EV due next year is the Mazda MX-30. Pricing is still to be confirmed, and range isn’t great at about 300km. It’s FWD too. 

In short, at this point in time - and out towards the end of 2020 - it looks like you’ll either need to spend a big amount of money on a premium EV to get the best range possible, or you’ll have to get used to the Model 3’s screen. You could always get an aftermarket head-up display fitted…

Boy, the world is your oyster, Elizabeth. There are literally dozens of options when it comes to a compact SUV. If you’re otherwise happy with the Hyundai, then maybe look at the Hyundai Kona. It’s available as a turbo all-wheel-drive or as a non-turbo front-drive car (not to mention the Kona Electric, an all-electric version) and will come with Hyundai’s great factory warranty and reliability that you’ve already experienced with the Tucson. The other option would the equivalent from Hyundai’s sister company, Kia. The Kia Sportage an also be had as a turbo-diesel, although for normal suburban driving, a petrol is probably your best bet.

Then, you have all the various offerings from the Japanese makers as well as left-field entrants from MG, Fiat, Mini and more. But you need to be careful, because there isn’t always a whole lot of difference between the width of a compact SUV and a mid-sizer. Sure, there’s generally more space inside the bigger car, but it’s often the result of extra length and height rather than width. For instance, your Tucson (assuming it’s the current model) has a width of 1850mm while the Kona is just 50mm (about two inches) narrower. That may not be enough of a difference and you may need to go down two sizes to, say, a Hyundai Venue which is smaller and narrower again with a width of 1770mm.

Ah, the perennial fast speedo! It’s a problem that affects every car on the road, as carmakers are not allowed to make a speedo that is slow. But it is allowed to sell a speedo that is fast, at least within a specified tolerance. It can’t simply be fixed, you have to put up with it. Presumably you have an alternative device that gives you a more accurate speed-reading and you should rely on that.

This is a relatively common complaint among Hyundai Kona owners. Sometimes the noise manifests as a buzz or a groan and sometimes it’s loud enough to hear over the stereo. Since your car has electrically-assisted power-steering, there’s no chance that it’s a lack of hydraulic fluid causing the noise, but some Hyundai specialists believe the noise comes from a worm gear within the electric assistance unit. It seems that even in almost new cars, there can be enough wear in this component to cause a noise. The other possible cause is the clock-spring which is a spring that resides inside the steering column and maintains the electrical connections with the steering-wheel mounted controls, the air-bag and the rest of the car, yet still allows you to turn the wheel to steer the car. The good news is that your car is well and truly within the factory warranty period, so a Hyundai dealer is obliged to sort it out for you. Just don’t make the mistake of taking 'they all do that' for an answer.

ZS pros include cheap pricing, an easy driving experience and a comparatively spacious interior compared to other direct rivals like a Mazda CX-3. The dash is pleasant, there is a decent amount of equipment and the controls are all simple to use. It should also be fairly inexpensive to run and service, though earlier ZSs like yours require six-monthly rather than 12-monthly service intervals.

There are two engine options - a 1.5-litre four-cylinder model with a four-speed auto on the base Excite, or a 1.0-litre turbo three-cylinder version on higher-specification Excite Plus and Essence grades with a six-speed auto. Note that the latter powertrain is more expensive to service.

Plus, there's still a fair chunk of the manufacturer's warranty left, which is seven years, while capped-price servicing is also offered.

But the ZS does not offer AEB Autonomous Emergency Braking, so only rates a four-star ANCAP crash-test rating.

Additionally, the ZS's suspension is on the firm side in terms of dealing with road bumps, which might upset some occupants, yet there is not much of the 'fun factor' in regards to steering and handling finesse that rivals like the CX-3, Suzuki Vitara, Honda HR-V, Hyundai Venue, Holden Trax, Ford EcoSport and Hyundai Kona offer in spades.

We've also heard complaints about the interior's perceived quality being sub-par, cabin storage isn't generous and Android Auto isn't supported (though Apple CarPlay is).

Finally, the ZS' resale value trails all of the aforementioned competitors by a significant margin, meaning it's on track to be worth less when the time comes to on-sell it.