Are you having problems with your Ford Focus? Let our team of motoring experts keep you up to date with all of the latest Ford Focus issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Ford Focus in one spot to help you decide if it's a smart buy.
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There are no 'lemon' laws as such in Australia, so there's no measure you can use to base a claim for a replacement car. The dealer appears to be attempting to fix your problems so you really have to persist with that course of action a little longer I would suggest. If you are still not happy write directly to Ford's customer assistance people and request a review of your case and an inspection of your car by a factory representative. That way you could express your dissatisfaction directly to the company and show them the problems with your car. If that doesn't resolve your issues enlist the help of the consumer affairs department of your state government.
Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.
Without driving the car it’s impossible to comment on whether it is slipping or not, for that I would suggest you take your car to an auto trans specialist and have them drive it. In the meantime drive the loan car and do your own evaluation. Your experience is another example of why it’s important to have an extended test drive before you buy.
I don't think you could claim against Ford for the compressor, the car is now six years old. I would take it to an air-conditioning specialist and have them check the compressor to see if it can be repaired rather than replaced. Likewise the brake rotors, 40,000 km is not uncommon in a European car like the Focus. Again I would seek out a brake specialist and see if you can get some better aftermarket rotors to fit.
Yes, that is a good reason to stick with the dealer, as it’s most unlikely that those upgrades and “fixes” would have been done by a non-factory service outlet.
It's impossible to say what's wrong with the car without running a diagnostic check on it, so get it to a dealer to have that done. I doubt that it would cost you anything as the car is still under warranty.
Persist with your complaint for a little while, at least, but be warned that you're unlikely to succeed. Use a different service station is the best way to go.
It won't be the springs, but it could be bushes in the front suspension. It's not a huge problem and can be fixed quite easily.
I had a similar situation on another car, not a Focus. There was a problem with the temperature sensor that switched the cooling fan on and off. I would watch the temperature gauge rise to the point it was almost at boiling point when I was stuck in slow moving or stationary traffic, but it would drop again when I was able to get moving and pick up even a little speed. The problem was that the fan wasn't kicking in to keep the engine cool when it was needed, but the airflow was enough once the car was moving to do the job. The answer in my case was to run with the air-conditioning on all the time, because that way the fan was always running. I have never had the problem again. Mind you there is still a problem with the sensor, all I have done is circumvent the issue. I would suggest you try driving with the air-con switched on and see if the problem persists. If it doesn't you can be sure it's a problem with the temperature sensor that controls the cooling fan, if it does persist it could be the fan itself.
I'm not sure what you would complain about, unless you're concerned that the dealer might not have changed the oil at the service, or hadn't refilled it after draining it, but if that were the case the engine would have stopped a long time ago. If it has been running without oil, or with too little oil, it would cause severe internal damage, and do it very quickly, but if that was the case you should had warning that the oil level was too low. What you should do is have it checked. Engines lose oil through burning in the engine or by leakage, and you need to find out which it is in your case.