Are you having problems with your Volkswagen Golf? Let our team of motoring experts keep you up to date with all of the latest Volkswagen Golf issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen Golf in one spot to help you decide if it's a smart buy.
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That is unbelievable, was the service manager holding a gun when he tried to relieve you of the money. I would suggest you take it to an independent VW specialist for a second opinion.
Having fielded many reports of the DSG gearbox playing up we have reservations about it. Owners have reported clunky shifting, selection of the wrong gears, even selecting neutral when you least need it. We also have a copy of a service alert to dealers about oil penetrating the gearbox wiring loom and affecting the operation of the gearbox. The alert notes the following possible problems:
. Gearbox does not change correctly and intermittently jumps between gears.
. Gearbox changes are hard and jerky.
. Gearbox jerks in overrun during a gear change.
We have also had more than one report of the gearbox going into neutral, in one case when the driver was making a right turn, leaving him exposed to oncoming traffic. It's not possible to say if a car will develop these issues or not, but you should carefully assess the operation of the gearbox when you test drive a car, and quiz the seller on any issues they have had with it.
When your car is doing a real 110 km/h the speedo could read up to 125 km/h and be legal, but the odometer must be within two percent of the real distance travelled. On that basis when your odometer shows 100,000 the real distance could be as low as 98,040 real kilometres, but then, does the company warrant the vehicle for 100,00 'real' kilometres or 100,000 'indicated' kilometres? Perhaps you should go back and read your warranty document and find out.
It's not possible to explain without seeing the invoices, but I would guess that VW dealer is charging more for the parts and is almost certainly charging more for the labour. I have seen dealers, not necessarily VW dealers, charging $140 and more per hour for labour. It's outrageous and should encourage owners to take their business elsewhere.
We have had a few similar reports of problems with the VW engines, and the DSG gearbox in particular, and have taken the issue up with VW in an attempt to clarify the situation. At this point we don't have an explanation, other than some anecdotal information that suggests that if the DSG gearbox fails, it does so at quite low kays, and that if that doesn't occur it seems to run troublefree. I know of a number of people with Golfs and the DSG gearbox who haven't had any issues.
I would suggest a good quality synthetic or semi-synthetic 5W-30 or 10W-30.
VW engines use oil, but that's not necessarily a problem. It depends on how much it's using, and while you say it's using an excessive amount of oil, you don't say how much. I would do an actual check to determine the amount of oil it is using, which will give you a good guide as to whether it is excessive or not.
We contacted VW on behalf of Tim and his girlfriend and they told us that they believe the car had been running on regular unleaded when it needs 98-octane as specified. A visual check by the dealer of the fuel in the car indicated that it was 91-octane, being pink in colour. VW also claimed that Tim and his girlfriend were told to use the high-grade fuel when they bought the car. Despite VW's assertion that the car has been run on the correct fuel in the vehicle, they offered to discount the cost of a replacement engine. Tim's girlfriend disputes VW's claims, she says was told that her car could run on 95-octane fuel if she used 98-octane fuel on long trips, and that's what she has done. What's more she has taken her own sample of the fuel and claims that it is the correct fuel, not the low octane fuel VW say it is. Clearly this has reached an impasse and needs a moderator to settle the issue. One thing that other VW owners should take out of it is that you must run your cars on the recommended fuel, no matter what. If it says 98-octane fuel, run it on that fuel, even if it is more expensive, the potential problems of not doing so don't bear thinking about.
According to VW you have been misinformed and there is no need to select ‘Neutral’ when stopped for any length of time.