VW dealer servicing

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The first service on my 2010 VW Golf 118TSi Comfortline cost $450 at the VW dealer, but the same service at a non-VW agent is $165, a difference of $255 for exactly the same service. How do you explain it?

Answered by CarsGuide

19 May 2011

Graham Smith

It's not possible to explain without seeing the invoices, but I would guess that VW dealer is charging more for the parts and is almost certainly charging more for the labour. I have seen dealers, not necessarily VW dealers, charging $140 and more per hour for labour. It's outrageous and should encourage owners to take their business elsewhere.

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