Warranty

I brought a 2013 Hyundai Santa Fe for my wife.

Great car, we had all the services carried out by Hyundai then my daughter purchased the vehicle as she wanted a reliable vehicle with a traceable history. Again, the car has been rock solid and she has maintained the servicing. Well the front diff has just given way, the 5-year warranty period expired at the end of March and Hyundai are saying they can't honour the warranty because it has just expired. The repair cost is massive.

Does this model have a history diff problems? And whilst warranty has just lapsed and now this has happened, should Hyundai be supportive on this?

I have a 2012 Ford Territory Titanium which I have owned since new, and always had serviced by a Ford dealer.

The leather on the side of both front seats has split/torn from the movement of the cushion as people climb in and out of the car. When I contacted my local dealer regarding the issue I was referred to the Ford Customer Relations Centre. CRC have today come back to me and stated that this issue is considered to be normal wear and tear for a vehicle of this age. I have never on any other vehicle faced this issue and feel it is very poor that a manufacturer considers it normal wear and tear when fabric on a seat fails in less than 6 years.

In your opinion am I being unreasonable?

I need some help as my 2014 Mitsubishi Triton has a seized motor because I missed one service at 60,000 km, and I have a 5-year warranty.

At 2000 km my 2014 Hyundai i30 was blowing blue smoke under medium acceleration. It was checked under warranty and no problem was found, but now at 40,000 km it’s blowing smoke again, and this time there is lots of smoke. I’m having it checked, but is this normal?

My 2014 Ford Kuga has had starting problems since two months after I purchased it.

Since then it has had numerous 'updates', two screens replaced, two batteries replaced, it has had the earths fixed to prevent steering loss, the tailgate latch replaced and I am still having my communications screen shut down when it gets too hot, which can be from 26 to 38 degrees.

Ford has given the car to a caseworker to help with these issues and it is now at the stage where it is being appraised for a refund or replacement if my claim is accepted. How much should I expect to pay/lose on the value of my car as I have been told that if I decide to replace the car I can expect to have to pay something towards it as my car has lost value. I was also told that this is between the dealer and me, and that all Ford does is agree that the car needs to be replaced or refunded.

I guess I just want to know where I stand and to have some idea of what to expect.

We bought a brand new 2013 SZ Ford Territory Titanium TDCI diesel rear-wheel drive auto. It has now done just over 90,000 km.

In recent months we noticed there is no hot/warm air, only cold air. We were informed that a plastic rod inside the dashboard had broken and will be very costly to fix. We have been informed this is a common problem with Ford. We called Ford and were told the car is no longer under new car warranty. For Ford to run a diagnoses test will cost $170 per hour. The actual cost of fixing the issue is very costly.

Given this is a common and known issue what is our right? Am I entitled to a free of charge repair to fix this problem? The car is under BN36 - Basic 36 months vehicle Protection plan, which expires on 21/4/2019.

I'm looking to buy a 2017 Mustang and am considering a demo model.

If it has several thousand kilometres of test-drives that have probably all been thrashing the car from cold, rather than having an easy run-in period, is this likely to cause problems down the track?

Would I be better just paying the extra for a new car?

The 2017 Holden Astra that I am buying has done 5600 km. It has a three-year warranty from December 2017.

Should I get an extended warranty, which is very expensive, and if so, do I have to get it now, or at the end of the current three-year warranty?

I'm hoping you can assist me with an ongoing issue I've been having with my windscreen wipers on a 2016 Mini Cooper JCW.

I purchased the car in July last year as a 'dealer used' car, however it still has the new car warranty in place until December 2018. For the last six months I've been having issues with the windscreen wipers rubbing/bouncing along the windscreen when in use.

This has become a very frustrating issue and I've have not been able to revolve it. I first tried swapping the rubber wiper blade inserts but this was unsuccessful in fixing it. I then had the car checked at the Mini dealership in December 2017, however they only gave the windscreen and blades a good clean, and the issue continued. Then on April 4, 2018 I took my car back to the dealer again, this time showing them footage of the issue. They informed me that they had "readjusted the arms and cleaned the windscreen" and that everything was "ok".

However, the issue continues to persist. When the windscreen washer fluid is squirted onto the windscreen it reduces the rubbing and noise for a number of minutes until it starts again, it's when just plain water is on the windscreen that the issue is most obvious. I'm really hoping you can provide me with some guidance on how to resolve this issue, as the dealership appears incapable of fixing the issue. In my frustration with the dealership I'm considering taking the car to a local mechanic that worked on my previously owned car and seeing if he can fix the issue.

Even though I've still got the new car warranty until December 2018.

I purchased a 2014 Kia Koup two months ago. I needed to get an issue checked under warranty and discovered that I only had 18 months instead of three and a half years left on it. When buying the car the paperwork states that all cars purchased after 1st October 2014 have seven-year warranty. All the paperwork including the pre-delivery inspection, the ownership info at the front of the brand new 2014 warranty manual, the services extending to 168 months, which equates to seven years and the pre-delivery advice, which is dated mid October indicated the vehicle had the balance of 7-year warranty. This is misleading and deceptive. Nowhere on the paperwork does it state that the warranty starts from the delivery date which is down as 30 September, and is in fact five years except in the fine print on the Kia website. Strangely this is only one day before the new seven-year warranty would have started. I now realise that this September/October crossover is a grey area, but it is blatantly confusing and misleading. I have contacted the original dealer and Kia Motors and neither one, particularly Kia, is even slightly interested. Is there anything I can do?