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    Statutory warranty on used cars

    Ford Ford Advice Ford Territory Ford Territory Advice Ford Territory 2013

    We bought a brand new 2013 SZ Ford Territory Titanium TDCI diesel rear-wheel drive auto. It has now done just over 90,000 km.

    In recent months we noticed there is no hot/warm air, only cold air. We were informed that a plastic rod inside the dashboard had broken and will be very costly to fix. We have been informed this is a common problem with Ford. We called Ford and were told the car is no longer under new car warranty. For Ford to run a diagnoses test will cost $170 per hour. The actual cost of fixing the issue is very costly.

    Given this is a common and known issue what is our right? Am I entitled to a free of charge repair to fix this problem? The car is under BN36 - Basic 36 months vehicle Protection plan, which expires on 21/4/2019.

    Answered by CarsGuide
    26 April 2018
    Graham Smith

    Even though Ford’s warranty has expired the car is still covered by the basic statutory warranty under our consumer law. You need to negotiate with Ford to get them to cover the cost of the repair. You should also check with your insurer to see if this is covered by the extended warranty.

    CarsGuide does not operate under an Australian financial services licence and relies on the exemption available under section 911A(2)(eb) of the Corporations Act 2001 (Cth) in respect of any advice given. Any advice on this site is general in nature and does not take into consideration your objectives, financial situation or needs. Before making a decision please consider these and the relevant Product Disclosure Statement.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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