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    Driver's seat wearing out too quickly

    Ford Ford Advice Ford Territory Ford Territory Advice Ford Territory 2012

    I have a 2012 Ford Territory Titanium which I have owned since new, and always had serviced by a Ford dealer.

    The leather on the side of both front seats has split/torn from the movement of the cushion as people climb in and out of the car. When I contacted my local dealer regarding the issue I was referred to the Ford Customer Relations Centre. CRC have today come back to me and stated that this issue is considered to be normal wear and tear for a vehicle of this age. I have never on any other vehicle faced this issue and feel it is very poor that a manufacturer considers it normal wear and tear when fabric on a seat fails in less than 6 years.

    In your opinion am I being unreasonable?

    Answered by CarsGuide
    11 May 2018
    Graham Smith

    Without being able to see the extent of the wear and tear I can’t say, and there are so many things that can affect the wear on trim. In my view you won’t get anywhere with Ford on this issue.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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