Jeep Grand Cherokee Problems

No, it's not normal. Take it back to the dealer and ask that they recheck it, and if nothing shows up as being abnormal, ask that they consult head office.

Jeeps seem to have suffered from rusty underbodies, even right back to the first ones that came here in the 1990s. It's a crook look, and would bother me, but as long as the underbody itself isn't rusty, you should be ok. If you wanted you could spray it with some rust preventative.

It is common for modern CRD engines to exhibit a tappet-like rattle when cold, they all seem to do it, and it appears to be the injectors. The first time I heard it was on a Toyota HiLux and I thought the engine was about to let go. Take it to a diesel mechanic and see if they can recalibrate the fuel flow when cold.

The noise you talk about seems to be common to all modern common-rail diesels. The first time I heard it was when a neighbor started his Toyota Hilux one morning and I thought it had run a bearing it was so loud. The fix is usually to replace the injectors, but that's only temporary. There doesn't appear to be much that can be done about it.

We understand the notice advising dealers about the shock absorber clunk has only recently gone out, so it might not have found its way through the system. Check back with your dealer, and if they still don't have it have them contact Chrysler. As for your shudder when the auto trans changes from first to second we haven't had any reports to date.

We were advised that there was fix in the pipeline, so it's disappointing that it hasn't been fixed. We have contacted Jeep again to ask about their plans for a fix.

The time taken to resolve the issue is unreasonable, the company should be providing you with ongoing reports on what is happening, and should have given you a loan car for the period yours is off the road. Keep phoning the dealer and asking for regular updates on what's happening, put your concerns to Jeep in writing and maintain the pressure.

I wouldn't put too much store in hearsay, as research shows the Jeep is generally well regarded by its owners. That's not to say it is 100 percent trouble free, no car is, but owners overall appear happy with their lot. Those who aren't have mostly had troubles with electronics, but more often than not they complain about the service they receive when they take their cars to their dealers to have them fixed. Poor service, calls unreturned, and problems that seem beyond the dealers capability to fix are the main complaints from disgruntled owners.