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    Jeep Grand Cherokee 2013: Why the poor reputation?

    Jeep Jeep Advice Jeep Grand Cherokee Jeep Grand Cherokee Advice Jeep Grand Cherokee 2013

    The current Jeep Grand Cherokee Laredo diesel seemed like it was the perfect vehicle for one's retirement, it could tow a large caravan, was acceptably economical, and had plenty of creature comforts. About all I could fault when I drove it was the prehistoric foot-operated parking brake that took up so much of the driver's foot-well. But then I heard of an ex-Ford service manager who moved to a Jeep Dealership and announced to a colleague that the current Grand Cherokees are "plagued with problems". I have always considered that the number of times a make/model comes up in your column to be a pretty good indication of what's good and what's not, and I can only recall a couple of letters complaining about noisy suspension. Have I missed something?

    Answered by CarsGuide
    14 November 2013
    Graham Smith

    I wouldn't put too much store in hearsay, as research shows the Jeep is generally well regarded by its owners. That's not to say it is 100 percent trouble free, no car is, but owners overall appear happy with their lot. Those who aren't have mostly had troubles with electronics, but more often than not they complain about the service they receive when they take their cars to their dealers to have them fixed. Poor service, calls unreturned, and problems that seem beyond the dealers capability to fix are the main complaints from disgruntled owners.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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