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Evan ASKED THE GUIDE

Jeep Grand Cherokee 2015: Blown automatic transmission.

My 2015 Jeep Grand Cherokee Laredo with 85,000km on it has just blown the automatic transmission. It has a full service history. Do I have a case against Jeep to replace my auto transmission due to it not even lasting until 100,000km? I'm trying to find where I stand. The dealer has told me it'll cost nearly $14,000 to replace.

Perhaps a little strangely, the only recall I could find for this model to do with the transmission was one alerting owners to the fact that the unconventional design of the shifter handle could trick them into leaving the vehicle unattended without first selecting Park. But it doesn’t surprise me that you’ve had this failure as this generation of Jeeps has been plagued by all sorts of quality and reliability problems and, therefore, recalls and technical service bulletins (like a recall but not a safety-related issue).

I would definitely be tapping Jeep on the shoulder as I don’t believe 85,000km is a reasonable expectation when it comes to the life expectancy of such a major component in a modern vehicle. However, your car is clearly out of warranty, so it could come down to a dog-fight between you and Jeep.

I’d like to think that Jeep might meet you half way with the cost of repairs given the youth and full service history of your car, but there are no hard and fast rules here. You could also consider talking to Consumer Affairs over this.

The other thing you can do is talk to a transmission specialist as opposed to a Jeep dealer. Chances are, the cost of a replacement or rebuilt transmission from a specialist might be a fair bit less than a dealership can offer. But I’d definitely talk to Jeep head office first.

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