Jeep Grand Cherokee Problems

I was almost certain your car was MY14, something now confirmed from Fiat Chrysler Australia. You can expect help very soon from Jeep headquarters.

We have pushed hard and finally have the answer. Jeep has developed a genuine fix in the US. Australian dealers have a service bulletin on how to eradicate the problem.

There is a known problem in the rear shock absorber mounts of some Grand Cherokees sold in Australia. Get your dealer to check their official service bulletins as there is a repair in place after more than a year of customer complaints

We've also heard complaints about the Jeep but the new Pathfinder is impressive and gets The Tick from me.

Jeep tells us the problem is finally fixed. We have to take them at their word until proven otherwise.

What you have is called a "compact" spare and it's not remotely unusual these days. Very few companies now provide five alloy wheels and Jeep changes its packages depending on whether it expects the vehicle to do serious off-road work.

It's good to hear that your dealer has taken care of your concerns and fixed the problems that have surfaced. I would expect that other dealers would also be diagnosing problems and dong the appropriate repairs and not just replacing the shocks because they're the flavour of the month.

We have been following this problem for more than a year, through a range of reader complaints and potential fixes from Jeep. There was a final solution in July that is covered by a service bulletin - which should be in the files at your dealership.

It's a little late to decide you don't like the camera; the time to do that would have been during the test drive before you bought the car. The answer you got is the answer you should have expected. You could try having an aftermarket camera fitted if you really don't like the factory one.

There are no lemon laws of the sort they have in the US. Carmakers and their dealers here are required to fix problem cars, but there is no real recourse in cases where they can't fix them, as there is in the American lemon law.