Jeep Grand Cherokee Problems

We haven't had any other complaints of this issue, which doesn't sound normal at all. Perhaps other owners could tell of their experience; in the meantime step up the pressure on Jeep to give you a believable answer.

It's always a good idea to report a problem, if you don't there's no way you will get it fixed, and as you say, the more people who report a problem the more the chances of it being taken seriously. In your case I would guess the dealer doesn't know how to fix the problem and is hoping you will go away. It's obviously in the driveline, could be a computer shift calibration problem, it could be a number of things.

As you say the Great Wall utes are new to this country, and so far too few have made it on to the market to give us a good picture of what they're like. Having driven them when they were launched last year I can say they are at least one generation behind the current market leaders in that segment, but they seem reasonably well built and they're made from parts that are mostly hand-me-downs from other makes and models, so they should be well tried. At the end of the day you would be a pioneer if you bought one, going where few have gone before, but given your budget it's probably worth a punt.

Chrysler told us that their recommended servicing intervals are based on advice from the factory in the US, which states 10,000 km for a diesel and 12,000 km for petrol models, with six months applicable to both. They say it is in line with the industry standard, and reject your claim of ‘over-servicing’, and we can’t dispute that. But it’s a good idea to check servicing costs before buying, after all they’re costs you will have to pay down the road.

We'll pass your comments on to Jeep and ask for their assistance in finding a solution.
 

I think you'll find that supplying the complete assembly is easier and cheaper for Jeep because it then has to maintain fewer stocks in its spare parts warehouse. Added to which they probably make more money from supplying the assembly then they would from simply supplying the pump on its own. The internet is a good tool to use for anyone needing spare parts because you can often source them more cheaply from overseas than you can here.

No, there won't be any effect; if the repair is done properly it will be as strong as it was when it left the factory.

While I'm not aware of a specific problem with the navigation system in the Jeep it is a common problem with factory-fitted GPS systems on imported vehicles. The time from when the car is built, and the GPS system installed, to when it's delivered to the customer can be quite lengthy and the maps often appear to be outdated even before the car is handed over. It's a problem that many new car buyers will face with GPS systems becoming more popular, so I would suggest anyone taking delivery of a new car have the dealer check for any map updates that are available and have them do it before delivery when you could negotiate having it done at their cost and not yours.

It's possible, but it's hard to say for sure. We've contacted Chrysler about another vehicle that's exhibiting the problem, and we're waiting for their reply. Hopefully we might be able to give some idea of the cause once we hear from them.