Holden Cruze 2012 Problems

Are you having problems with your 2012 Holden Cruze? Let our team of motoring experts keep you up to date with all of the latest 2012 Holden Cruze issues & faults. We have gathered all of the most frequently asked questions and problems relating to the 2012 Holden Cruze in one spot to help you decide if it's a smart buy.

Used Holden Cruze review: 2009-2013
By Ewan Kennedy · 01 May 2014
Other than sharing names, the Holden Cruze models introduced to Australia in June 2009 bear no relationship to the Holden Cruze 4WD sold here between 2002 and 2006.The 2009 Cruze is a four-door sedan from South Korea, though it has a fair bit of Australian design in its style and also mechanically. Most Cruzes are built in Holden factories in Adelaide, though the initial imports came from a Korean factory.For a supposedly small car, Holden Cruze is quite large and offers good leg and shoulder room for four adults. Three children plus mum and dad is a breeze in Cruze.The Cruze sedan was joined by a five-door hatchback in November 2011. The revised rear end to create the body was virtually all done in Australia and is sold in many countries globally. A station wagon further increased the body options when it was introduced in January 2013.As befits an (almost) local car Holden Cruze is powered by a variety of engines: a 1.8-litre petrol engine, a 2.0-litre, turbo-diesel and a semi sporty unit in the form of a 1.4-litre turbo-petrol. The latter comes with the bonus of a more sophisticated suspension setup and is much favoured by those looking for something out of the ordinary.Buyers originally had a choice of a five-speed manual or a six-speed automatic transmission, with the auto being the most popular. A six-speed manual is offered with the turbo-petrol and diesel models. During our testing we found the turbo-diesel engine to be noisier than average for this class, it also suffers from turbo lag. Changes to later cars made it slightly better, but try for yourself. Quality of fit and finish is good, inside and out.Comfort is generally good and noise, vibration and harshness are well suppressed. Rough roads do challenge the suspension at times, but for its class Cruze is acceptable. There are Holden dealers just about everywhere in Australia, though you may not be able to get uncommon parts for the Cruze in remote locations. Generally parts can be shipped to the outback within a couple of working days.Cruze is reasonably easy for the home handyperson to do routine work. As always, keep clear of safety items unless you really know what you're doing. Having a workshop manual at your elbow is always a smart move.Insurance charges are a little lower than average for this class, reflecting the fact that a lot of components are made in this country. Premiums don't vary hugely from company to company, but it's still worth shopping around. Make sure you compare the fine print on what you're being offered.WHAT TO LOOK FORAs mentioned, build quality is pretty good as Holden factories were really getting into their stride in challenging European and Korean quality. It still makes sense to have a full inspection by a professional, after making initial checks to the best of your ability.Make sure the engine starts within a second or so of it turning over. Diesels are slower than petrols, but shouldn't take more than about three seconds to get up and running.After running the engine on a light load for a few minutes floor the throttle and make sure it picks up with a minimum of fuss. Automatic transmissions should change gear promptly, and not hunt overmuch from gear to gear.Look for uneven tyre wear, particularly on the front wheels. It could mean hard driving and/or that the wheels have been kerbed and knocked out of alignment. Check the interior for signs of harsh usage, particularly from bored little darlings in the back seat.Look at the condition of the boot, also check the top of the rear bumper as it's sometimes used as a resting place for heavy items while the boot is being loaded.CAR BUYING TIPA good area to start inspecting a car is at the left-front wheel and tyre. That's generally the spot that gets thumped by those who didn't score ten out of ten during parking lessons. And who may not be good at driving either...
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Holden Cruze 2012: Faulty navigation system
Answered by Graham Smith · 14 Dec 2012

It's sad that it takes outside pressure to get action, but it's nice to know that there are people in customer service at Holden that do a good job. Happy to be of assistance.

Holden Cruze: Paint protection
Answered by Graham Smith · 16 Sep 2012

No. The best way to take care of your paint is to keep it clean by regular washing, only using detergent when it's very dirty, and regular polishing.

Cruze automatic transmission problem
Answered by Paul Gover · 12 Jan 2015

Your problem sounds like many others reported to CarsGuide. You should immediately request a replacement via both your Holden dealer and Holden headquarters in Melbourne.

Cruze or Cerato?
Answered by Carsguide.com.au · 19 Jan 2015

The Cerato is good choice and the long warranty makes it an easy decision. I get lots of complaints about the Cruze and would not recommend it.

Known Cruze gearbox issue?
Answered by Paul Gover · 17 Nov 2014

The gearbox is a known problem in the Cruze and we've helped a number of people get a replacement. Go direct to Holden and push hard, as they are replacing automatics but also asking owners to maintain confidentiality.

Good cars for young drivers?
Answered by Graham Smith · 16 Oct 2015

I couldn't recommend either one, both have issues with their transmissions as your homework suggests. I would urge you to look at similar models from brands such as Mazda, Toyota, Honda, Hyundai and Kia.

Holden Cruze 2012: Poor repair
Answered by Paul Gover · 01 Jan 2016

Holden spokesman, Sean Poppit, has good news and says: "If it's as described, we'll fix it under warranty no problems."

Holden Cruze: Transmission repairs
Answered by Graham Smith · 05 Jun 2015

You have a very strong case to argue that Holden should repair your car at its expense, but you need to have it assessed by a Holden dealer to determine if that is the problem. Holden won’t repay you the cost of having it repaired by your mechanic. It’s important that you take it to a Holden dealer.

NOTE: We contacted Holden asking for a response, which is still coming. Nina Kaur hopes Holden might still come to the party and help with the repairs on her car.

From what we've seen there is unquestionably a problem with the automatic transmission in the Cruze, for which we hope to get more information from the company.

We have also seen Holden replace or offer to replace transmissions in cars when owners complain. Any owner who believes they have a problem with the transmission in their Cruze should report it to their Holden dealer.

UPDATE: Nina Kaur went ahead and had her Cruze's transmission repaired before approaching Holden. Her mechanic blames a broken wave spring in the 3-5-Reverse clutch, which led to extensive damage to the transmission. Nina has handed the report and the invoice for repairs totaling $4972.00 to Holden with a request for compensation.

Our advice to Cruze owners having problems with the automatic transmission in their cars is to report it to the dealers and request assistance in the form of a replacement transmission.

UPDATE2: (24/6/2015) Holden has now agreed to reimburse Ms Kaur for the full cost of repairs, despite the work being undertaken by a third-party mechanic. 

Holden Cruze: Squealing
Answered by Graham Smith · 17 Oct 2012

You can push for a better outcome, but it's highly unlikely that will achieve one. Brakes are wearing much faster than they once did, mostly as a result of eliminating asbestos from the pad material. Pads and rotors are considered wear-and-tear items, and as such are not covered by the warranty.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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