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My 2012 Holden Cruze is with a transmission expert for repairs. It is only two months out of warranty and has done only 77,000 km, and it will cost $4000-5000 to fix. Can I ask Holden to compensate me for this amount?
You have a very strong case to argue that Holden should repair your car at its expense, but you need to have it assessed by a Holden dealer to determine if that is the problem. Holden won’t repay you the cost of having it repaired by your mechanic. It’s important that you take it to a Holden dealer.
NOTE: We contacted Holden asking for a response, which is still coming. Nina Kaur hopes Holden might still come to the party and help with the repairs on her car.
From what we've seen there is unquestionably a problem with the automatic transmission in the Cruze, for which we hope to get more information from the company.
We have also seen Holden replace or offer to replace transmissions in cars when owners complain. Any owner who believes they have a problem with the transmission in their Cruze should report it to their Holden dealer.
UPDATE: Nina Kaur went ahead and had her Cruze's transmission repaired before approaching Holden. Her mechanic blames a broken wave spring in the 3-5-Reverse clutch, which led to extensive damage to the transmission. Nina has handed the report and the invoice for repairs totaling $4972.00 to Holden with a request for compensation.
Our advice to Cruze owners having problems with the automatic transmission in their cars is to report it to the dealers and request assistance in the form of a replacement transmission.
UPDATE2: (24/6/2015) Holden has now agreed to reimburse Ms Kaur for the full cost of repairs, despite the work being undertaken by a third-party mechanic.
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