What's the difference?
The Renault Master range has been refreshed, and this was our first chance to see what changes have been made.
You should be able to tell just by the look of the 2020 Master that there’s a new design with a more modern looking front-end. And the inside has been thoroughly modernised, too.
But with contemporary rivals such as the VW Crafter and Mercedes-Benz Sprinter - both of which launched in all-new generation guises in 2018 - the question is whether the ageing, yet facelifted Master is worthy of consideration.
We spent a week with it - and covered plenty of kays in it - to find out.
In 2023 Peugeot commands around 50 per cent of sales in Australia’s small (under 2.5-tonne GVM) commercial van segment with its Partner range, which offers a choice of wheelbase lengths and model grades.
The French marque has recently introduced its first fully electric variant to the Australian market called the e-Partner, even though this van has been on sale in Europe since 2021.
We recently put one to work for a week, which included loading it up to the max, to see how it compares to its petrol-powered sibling.
If you’re after a budget-conscious offering in the large van segment, the Renault Master could be a really solid proposition. It falls short of the safety expectations set by its newer rival, though, and that’s something you might not be able to put a price on.
It’s a lot of money for a small commercial vehicle that’s well into its current model cycle in Europe, falls short on benchmark safety and requires convenient charging infrastructure to minimise inconvenience for owners. However, its emissions-free drivetrain is quiet and competent under load, with a range that should comfortably cater for the daily urban use small van operators typically require. Whether those positives outweigh the negatives, only a potential buyer can decide.
The front-end styling of the Master has been modernised with a “robust” new look which sees it adopt a more upright nose with a bulkier grille, squared-off headlights (with LED daytime running lights as standard, along with halogen headlights).
There were no other changes made to the exterior, so if you see it side on or from the rear, you’d be hard pressed to tell if it's the new model.
This is the second facelift for this generation (X62) Master, which originated back in 2010. It is also offered in some markets as a Nissan, Opel, and Vauxhall. And this version certainly freshens up the appearance, though the practicality of the Master line-up remains unchanged.
That’s a good thing: you can still get the van as a short-wheelbase with low roof (L1H1), a mid-wheelbase with mid roof (L2H2), a long-wheelbase with mid roof (L3H2), or an extra-long-wheelbase with high roof (L4H3). There’s also the choice of a single cab-chassis Platform ute model, too.
Our test model is the L2H2, meaning dimensions of 5575mm long on a lengthy 3682mm wheelbase (giving it a 13.6-metre turning circle), while the width is 2070mm and the height is 2499mm. Too tall for car parks (and drive-thru windows, in this age of social distancing).
The good news about the height, though, is that it allows you excellent interior dimensions. The cargo hold of this version is 3083mm long, 1765mm wide (and 1380mm between the wheel-arches, enough for Aussie pallets to slide in easily), and the height is 1894mm inside. I’m six-foot tall (1820mm) and that meant I could safely step in and out of the cargo zone without fear of hitting my head. The load space is 10.8 cubic metres in this spec.
As you’ll see in the interior section, the cabin has been given a bit of attention too - you can see it in the images below.
The single electric motor is positioned at the front where it drives the front wheels. The 50kWh lithium-ion battery that provides its energy is located beneath the cargo bay’s load floor to ensure that the total load volume, floor loading heights, etc, are identical to the petrol version.
The same applies to its compact 2975mm wheelbase, 4753mm length, 1921mm width and car park-friendly 1880mm height.
The e-Partner rides on MacPherson strut front suspension and coil-spring trailing-arm rear suspension, with electric power steering and four-wheel disc brakes. Its 11.4-metre turning circle is larger than we expected.
There are unpainted dark grey plastic finishes in all the places where bumps, scrapes and wear usually occur in working vans including hubcaps, bumpers, body side-mouldings, door mirrors and handles. The charging port is located above the left rear wheel.
A sealed metal bulkhead with central window separates the cabin and cargo bay, which minimises tyre noise emanating from the rear-wheel housings and doubles as a cargo barrier.
The cabin architecture, with two bucket seats and wipe-clean vinyl floor, is outwardly the same as the petrol version but the driver’s analogue instrument display has been reconfigured for the electric drivetrain.
This includes continual display of energy consumption levels, comprising 'Eco' (minimum consumption), 'Power' (maximum consumption) and 'Charge' (energy recovery from regenerative braking).
It also displays energy consumption by the cabin heating/air-conditioning and battery charge-level, while the dash’s central touchscreen includes an ‘electric menu’ that monitors live energy flows and consumption statistics plus allows scheduling of delayed charging if required.
Like all vans in this segment there are some cabin smarts that will make your life a lot easier if you spend a lot of time in the cockpit.
There are storage options aplenty, including overhead folder holders, a trio of dash-top storage caddies, dash-top cup holders, huge door pockets with bottle holders, some smaller storage cubbies near the shifter, and a glovebox that is, in the French tradition, good to hold a pair of gloves and not much else. This model had the dual passenger bench seat, with a hidden storage section underneath, and you can fold the middle seat down to form a desk platform with cup holders if that’s what you need.
Along with the storage smarts, the updated Master has seen some major changes in terms of infotainment intelligence, too. The new 7.0-inch MediaNav touchscreen system with Apple CarPlay and Android Auto is a welcome advancement for the brand, and during my time in the vehicle it proved simple to use and quick to react. The sound isn’t terrific, with just two speakers fitted, and I had to turn it up pretty loud to overcome the wind noise from this mid-roof model.
The driver’s seat is comfortable and offers decent adjustment, with height and lumbar adjustment. It’s easy to step up into the cab, too, despite there not being side grab handles. The driver also gets a new digital instrument display section on the redesigned dashboard, which includes a gear-shift indicator (but not a gear position indicator), and a digital speedometer and trip computer.
The steering wheel is new, too, and it’s much nicer than the old grainy plastic number in the pre-facelift version. Gone are the round vents across the dash and round plastic sections of the old model - now there are squared-off, more modern looking finishes that clearly aim to mimic the exterior’s now boxy-edged body.
In the cargo zone there are multiple tie-down hooks (eight on the floor, four on the side wall pillars), making for plenty of options to secure a load - though as can often be found with these eye-hook points, they can be a little too far inboard to make good use of, and in the Master’s case, there are no tie-down points rear of the wheel-arches. There is a 12-volt outlet in the back pillar, however.
The e-Partner’s 1632kg tare weight is about a quarter of a tonne (247kg) heavier than its 1385kg petrol-engine equivalent, largely caused by the lithium-ion battery pack.
So, even though the electric model has more power (100kW vs 96kW) and torque (260Nm vs 230Nm), the battery ensures it has an inferior power-to-weight ratio, with the e-Partner carrying 16.3kg/kW compared to the petrol’s 14.4kg/kW.
The e-Partner’s 753kg payload rating is also 182kg less than its petrol sibling, so be mindful of these differences if payload is important.
The e-Partner is also rated to tow up to 750kg, but given Peugeot does not publish a GCM figure (how much it can legally carry and tow at the same time) we don’t know if it can haul its maximum payload while towing its maximum trailer weight.
The cargo bay, with 3.9 cubic metres of load volume, is a window-free zone accessed by a sliding door on each side and asymmetrical rear barn-doors that open to 180 degrees for optimum loading access.
With its 2167mm length, 1527mm width, 1243mm height and 1229mm between the rear-wheel housings, it can carry one standard Aussie pallet or two Euro pallets held in place by a choice of six load-anchorage points.
The cargo bay is lined to mid-height and there’s protective mesh over the bulkhead window. However, the bulkhead protrudes into the sliding door openings given the need to allow sufficient cabin space for the seat backrests.
There’s also no load-floor protection provided as standard, so to avoid scratches and dents we’d recommend fitting a floor-liner like the thick rubber one fitted to our test vehicle.
Cabin storage includes a full-width shelf above the windscreen and bins in the base of each door. The dash offers small bottle/cupholders on each side plus a lidded upper glove box and open storage on the passenger side.
The dash extension, where the gear-selector and electronic handbrake reside, offers more open storage as does the floor-mounted centre console.
Our criticisms include the lack of a dedicated storage place for the charging cable, which is supplied in a zip-up vinyl bag.
Although it was sitting on the passenger floor when we collected the vehicle, it was difficult to find a secure place to store it with a passenger aboard. It ended up unsecured in the cargo bay.
The rear barn-doors also do not have any stays to keep them open when positioned at 180 degrees.
As a result, the slightest breeze swings them shut.
And due to the lack of any dedicated bottle-holders in the front door bins, bottles tend to topple onto their sides and can be difficult to extract when driving.
The 2020 update for the Renault Master saw prices adjusted to compensate for additional standard equipment now offered range wide.
You can read the full pricing and specs breakdown story here, but the standard goodies for the Master include: a new 7.0-inch touchscreen media system with USB input, Bluetooth, Apple CarPlay, Android Auto, sat nav and reversing camera display, a two-speaker sound system, rear parking sensors, 16-inch steel wheels with a full size spare fitted under the rear body, body-protective cladding, twin-view side mirrors with electric adjustment, electric windows, cruise control, air conditioning, remote central locking, halogen headlights, LED daytime running lights, and rear fog lights.
The list price for the L2H2 mid-wheelbase manual model used in this review is $47,490 plus on-road costs (RRP or MSRP), but Renault is advertising this exact spec for $47,990 drive-away, which is pretty compelling - you don’t even need to be an ABN holder for that discount.
The Master MWB van comes as standard with barn doors at the rear (270-degree opening), and a sliding side door on kerb side (left), while SWB models get 180-degree barn doors. It also features a steel bulkhead as standard, as well as a three-seat layout up front. There’s a handy lift-up base on the bench part of the seat, which allows you about 100 litres of hidden storage if you need it.
There are numerous options for buyers to customise their van to suit what they need. There are several packs to choose from, such as: the Trade Pack - wooden floor, full height timber wall lining, rear step, LED ceiling lights ($1600); the Business Pack - front fog lights, hands-free key card and push-button start, chrome exterior and interior trim finishes ($1000); and the Convenience Pack - auto high/low beam lights, lane departure warning, blind spot monitoring and front parking sensors ($1000).
You can option individual elements such as a driver’s side sliding door ($800), a driver’s suspension seat ($800 - removes the side airbag for the driver), a single passenger seat ($200 - N/A with driver suspension seat, adds passenger-side airbag protection), and if you choose RWD model there’s an available differential lock ($1000). Last but not least, you can have glazed dual sliding doors for $800, but only if you also option the Trade Pack.
Colour options include no-cost solid paint finishes in white, grey, dark blue, light blue, yellow, orange and red (the interesting colours will need to be pre-ordered). There are also three metallic paint options in grey, black or a silver/blue look, and the cost there is $1000.
Our test vehicle is available in only one specification, based on the ‘Pro Long Auto’ which means it’s the more work-focused ‘Pro’ model grade with long wheelbase and automatic, which in this application is a single-speed transmission.
With a 100kW/260Nm single electric motor and 50kWh lithium-ion battery, it has an eye-opening list price of $59,990, plus on-road costs.
That represents a substantial 56 per cent increase over its petrol-powered equivalent ($38,388) and optional metallic paint like ours adds $690.
However, the e-Partner has more power and torque with zero drivetrain emissions. It also comes standard with work-focused 16-inch steel wheels and 215/65R16 Michelin tyres with a full-size spare, a toggle-style gear selector, electric parking brake, reversing camera, two-way adjustable leather-rimmed steering wheel, 12-volt accessory socket and USB port plus a four-speaker multimedia system with 8.0-inch touchscreen, digital radio and multiple connectivity including Apple and Android devices.
The power outputs and torque figures depend on the transmission you choose.
Despite the fact that both manual and automatic versions of the Master run a 2.3-litre four-cylinder diesel engine, there’s a difference between the engines: the version with the six-speed manual transmission is a twin-turbo unit, while the six-speed automated manual transmission makes use of a single-turbo diesel.
There’s not much in it when it comes to the difference in outputs, however.
The manual version has a slight horsepower advantage, with 120kW of power (at 3500rpm) and 360Nm of torque (at 1500rpm).
The automated manual has a maximum power of 110kW (at 3500rpm) and 350Nm of torque (at 1500rpm).
Both transmissions are geared the same across all six ratios, though from experience, the automated manual is best left at the showroom. While rivals offer conventional torque converter automatic gearboxes to appeal to a broader customer base globally, the French brand persists with its pernickety somewhat-auto option instead.
The majority of models in the Master range are front-wheel drive (FWD), but there are a couple of long-wheelbase rear-wheel drive (RWD) models available. None are all-wheel drive (AWD) or four-wheel drive (4WD).
You might be interested to note the weight specs for the Master range. There are too many variables to bore you with here, but the details on the L2H2 mid-wheelbase manual I tested, according to Renault Australia, are as follows: kerb weight - 1887kg; gross vehicle mass/GVM - 3510kg; payload - 1623kg; towing capacity - 750kg un-braked, 2500kg braked. The gross combination mass (GCM) is 6000kg.
The single electric motor and 50kWh lithium-ion battery combination produces 100kW of power and 260Nm of instant torque.
It also offers three switchable drive modes including Eco (60kW, 190Nm) for minimal performance and energy use, Normal (80kW, 210Nm) which is a happy medium for everyday use and Power (100kW, 260Nm) for maximum performance when hauling heavy loads.
The gear-selector controls Park, Reverse, Neutral, Drive and Brake functions. There's also a button marked B which engages regenerative braking for optimum battery top-ups when driving.
The Mode 3 Type 2 wall-box/public station charging cable is supplied as standard, but buyers can also purchase a domestic wall socket cable for home-charging.
Quickest charge time from 0-80 per cent is 30 minutes using a 100kW DC charger while a 0-100 per cent charge using a single-phase wall-box (7.4kW) takes about 7.5 hours.
Home-charging from 0-100 per cent using a domestic wall socket (2.3kW) takes about 24 hours.
There is no official combined fuel consumption claim figure stated by Renault, as the vehicle falls into the heavy commercial vehicle space.
But I can tell you it’s pretty impressive for fuel economy. I saw an average of just 8.5 litres per 100 kilometres over more than 1000km of testing - more than half of which was with the van loaded up with hundreds of kilograms of load.
With a 100-litre diesel tank, you could theoretically get about 1150km to a fill, and that’s with a mix of loaded and unloaded driving.
One thing, though: most vehicles have a graphic on their dashboard to show which side the filler neck is - you know, you see a fuel bowser and the filler is on the right, that means your vehicle’s filler is on the right. Not in the Master. It has a graphic with the filler on the right, but the actual fuel cap is on the left. And like most vans, you have to open the passenger door to fuel up.
Worried about AdBlue? No need - the engine used in the Master range is a Euro 5 unit, so there is a diesel particulate filter, but no urea after treatment setup to mention.
Peugeot claims an official WLTP driving range of 258km. The dash display was showing a projected driving range of 280km when we collected the vehicle.
A few days later when we stopped to top-up the battery at a public charging station, after 135km of unladen city and suburban driving, it was displaying average consumption of 20.4kWh/100km.
When charging was completed, the dash display was claiming 270km of driving range. This had dropped to 194km the following day when we stopped to load the vehicle for our GVM test. Average consumption had also dropped to 19.0kWh/100km.
We then drove 52km with a heavy payload in busy traffic, during which consumption dropped again to 18.8kWh/100km with regular switching between the drive modes.
After unloading and then returning the vehicle to Peugeot, there was still 96km of range remaining and energy consumption had dropped again to 18.4kWh/100km.
So, we covered a total of 271km during our test, of which about one quarter was with a heavy payload.
So, based on its lowest consumption figure, Peugeot’s claimed 258km range in real world driving conditions is pretty accurate by our measure.
I did a mix of driving in the Master over the week I had it, including more than 600km of unladen driving.
Why so many kays? I used it to move house, which meant I completed two “full” trips between Sydney’s inner-west and Cowra in the Central West of NSW, and two “empty” trips back to Sydney, as well.
I’ll get to how it drove with a load on board in the section below, but the unladen experience was pretty positive.
The engine and transmission are well teamed, and there’s a good amount of usable torque and very little lag to speak of.
As with this entire generation of engines - a derivative engine in a different state of tune is used in the Nissan Navara - the refinement is mostly good until you reach higher in the rev range, where it can get a bit noisy and clattery. But the best work is done down low in the rev zone anyway.
The manual shift action isn’t what I’d call “slinky”, more “clicky”. But it’s easy to row between gears as the action is light and the clutch isn’t too heavy, either. The gearing is generous, meaning you can saunter in sixth gear around 70km/h without the engine labouring too hard, and it’ll accelerate from there to freeway pace - provided you’re not going uphill.
There is a bit of ratio management required if you encounter a steep incline, but generally it’s a decently strong powertrain for its intended use - more on that below.
I’m always astounded about the steering and ride characteristics of vans of this size. Yes, it’s large, and yes, it can get blown around a little by crosswinds, and yes, you need to factor in the longish-wheelbase and larger turning circle that results from that… but it drives a lot smaller than it is.
The steering is direct and accurate, easy to judge at high or low speeds - which is great news when you’re parking (and there’s a good quality reversing camera and rear parking sensors, but you’ve just gotta remember the roof height, too).
The ride is adequate without a load on board, too. The independent McPherson strut front suspension copes well with changes in surface and bump control, though it can be a little bouncy at times. The rear suspension is a leaf-spring torsion beam setup, and it can be a little clumsy over road joins when unladen.
It also brakes well, with solid and trustworthy response from the four-wheel disc brakes at all speeds.
It has a comfortable driving position thanks to a reasonably spacious cabin, two-way adjustable steering wheel, left footrest and fold-down inboard armrest.
However, the base cushion feels a tad short for proper upper-thigh support and does not have rake adjustment.
The flat top of the rectangular steering wheel provides a clear view of the instrument display while the flat bottom allows ample driver clearance.
The electric motor with its muted hum delivers a liquid-like flow of acceleration that’s different to a petrol engine.
The lack of engine noise also makes other sounds more prominent, including tyre roar on coarse bitumen surfaces and thumps from the rear suspension over larger bumps.
The extra battery weight is not a noticeable hindrance in stop-start traffic, given the instant torque of the electric motor.
Its location under the load floor also contributes to a low centre of gravity which makes the e-Partner feel well-planted on the road. Even so, it takes a leisurely 11.2 seconds to accelerate from 0-100km/h.
To test its payload rating we forklifted 650kg into the cargo bay which with driver was just under its 753kg limit. The rear suspension compressed 70mm, but there was no bottoming-out over bumps due to large rubber cones positioned inside the coil springs that assist in supporting heavy loads.
We covered more than 50km with this weight in city and suburban driving and its performance was good in all modes including the energy-saving Eco. Energy consumption did not spike as expected.
Our only gripes from a driver’s perspective are the absence of blind-spot monitoring and rear cross-traffic alert, which should be mandatory in all solid-walled vans given the huge blind-spot over the driver’s left shoulder. Relying only on the relatively small passenger door mirror is potentially hazardous.
The other is the cruise control stalk located on the steering column, which is hidden from view by the steering wheel arm. Therefore, it must be operated purely by feel, which can be fiddly and distracting when driving.
While there has been a safety revolution in the van segment in recent years led by Mercedes and VW, Renault has been left behind to a degree.
The Renault Master has never been put through NCAP or ANCAP crash testing. So there’s no safety star rating to speak of.
And it falls short of its chief rivals, as it doesn’t have any sort of auto emergency braking (AEB) or forward collision warning system at all.
It has a reversing camera and rear parking sensors, plus dual front airbags and driver’s side airbag protection (not passenger though?), and there are no curtain airbags either. But it has electronic stability control (ESC), electronic brake force distribution, and hill start assist with Renault’s Grip X-tend system that is designed to allow better traction in slippery situations.
You can option some safety technology into the manual versions of the Master, by way of the Convenience Pack. For $1000 it adds auto high/low beam lights, lane departure warning (not active lane keeping assist), blind spot warning (not rear cross-traffic alert), and front parking sensors.
I understand the argument that buyers shouldn’t have to pay for anything they don’t need, especially when it comes to business vehicles. But I hope that behind closed doors Renault is working furiously to improve the safety equipment offering as a matter of priority.
Only four from a possible five ANCAP stars for the e-Partner (achieved 2018) and the lack of blind-spot monitoring, rear cross-traffic alert and adaptive cruise control, etc, highlight a safety menu in need of updating.
Even so, it does have front, side and curtain airbags for driver and passenger plus AEB, lane-keeping, audible low-speed pedestrian alert and tyre under-inflation warning.
The Renault van range is covered by a warranty plan that isn’t as good as you’ll get from VW or Ford. That is, the Master (and Trafic and Kangoo below it) have a three-year/unlimited kilometre warranty cover, which is two years shorter than the best in the class.
Service intervals are business-friendly at 12 months/30,000km, with a capped-price service plan spanning the first three years/90,000km. The service price is $599 per visit, but keep in mind you will need to replace the coolant ($132) and brake fluid ($79) every 60,000km. There’s also an accessory belt replacement at 90,000km ($506).
If you service your van at Renault, you’ll also be eligible for up to four years of roadside assistance cover. From the showroom floor there is 12 months cover.
Concerned about issues, problems, recalls, questions, queries, complaints, or reliability issues? Check out our Renault Master problems page.
Warranty is five years/200,000km plus eight years/160,000km for the battery. There are also three-year paintwork and 12-year corrosion warranties.
Scheduled servicing is every 12 months/25,000km, whichever occurs first.
The pre-paid service plan price of $1000 covers the first five scheduled services, or just $200 per service.