Mercedes-Benz GLA-Class vs Mercedes-Benz GLE-Class

What's the difference?

With Mercedes-Benz’s vast number of SUVs, there is room for an urban luxury crossover niche, and the GLA delivers in spades.

Indeed, in 250 4Matic guise, it is that rare thing – a high-riding hatch with dynamics to shame most dedicated pocket-rockets. It really is a hoot if you find the right road, regardless of weather conditions. The Benz has towering talent.

However, even without desirable options like adaptive dampers and a full suite of driver-assist safety technology, the GLA is expensive, does not quite carry off the price tag from an interior quality point of view, and struggles to maintain the degree of comfort and refinement expected from a Mercedes – with or without the $3K necessary to score adaptive dampers.

Still, especially because of the way the GLA looks, goes, stops and steers, if you can afford it, you’ll be rewarded. There’s never been a more rounded GLA.

If you can get past the relatively steep asking price, the design appeals to you, and its slightly last-gen ergonomics work for you, then there’s a lot to like about the GLE. It’s a big, capable and comfortable cruiser, but given there are cheaper and more efficient options around, it would be a decision of the heart rather than the head.

Looking like a mini-me GLC, today's GLA trades some of its predecessor’s edgier design elements like the slammed roof and exaggerated broad-shouldered stance for a more amorphous if elegant appearance. Even with the cliché plastic cladding around the squared-off wheel arches, it’s still a looker.

The net result is arguably the most attractive of all the MFA2 A-Class offshoots. It sits well within the Mercedes hierarchy of SUVs, bringing a swoopy coupe-like silhouette compared to the ultra-upright GLB.

Along with being 30mm wider, it’s also visibly taller than before, with a handy 213mm of ground clearance compared to just 157mm last time around. And the wheelbase has been stretched to the benefit of rear-passenger room – a bugbear of the old GLA. That's progress.

The GLE hasn’t changed massively since 2019, but sleeker lights and some tweaks around the face have helped it age relatively gracefully. As much as a 2.4-tonne SUV can be graceful.

There are still references to the original ML-Class the GLE succeeded, like the ‘coupe’ shape of the C-pillar that betrays the true SUV shape of the GLE.

The reshaped front-end has less black plastic on show, and its grille stays true to the pre-facelift design.

Inside, it’s just the steering wheel that’s new, everything else holds up well in terms of a design that’s also practical, though some would say it looks outdated given the many physical controls.

Compared to before, the 2021 GLA is some 122mm taller, so ushers in a higher hip point for loftier seating – reducing that jumped-up hatch feel. Headroom improves obviously, as does rear legroom, a corollary of a 30mm wheelbase stretch (to 2729mm).

Wide apertures also make entry into and out of the German-built GLA child's play, though the solid heft of their doors is serious business at this end of the segment, very satisfyingly Teutonic and totally on-brand. This is something you won’t enjoy in a Subaru XV.

Then you s-c-r-a-p-e the underside of the front doors on the pavement literally every time you swing it to get out, and wonder whether Mercedes engineers have ever been to Australia. This fail drove us spare. Heaven help the GLAs in towns and cities with bluestone sidewalks. Maybe all that extra AMG packaging is the culprit.

Still, most of the other basics are spot-on and can’t really be faulted; cosy yet spacious for four adults – especially up front, ample vision, an excellent driving position aided by heaps of seat and steering wheel adjustability, cosseting front sports buckets that you just sink into, torrents of ventilation from those delectable turbine vents and stacks of storage. Collectively they make the GLA a welcoming, opulent place to travel in. Only the hapless fifth occupant squished between the outboard rear-seat passengers might think otherwise. But nobody buys this Benz for carting people around. That's the GLB's job.

Several years ago, Daimler poached a senior Audi designer and since then Mercedes’ dashboards have morphed into a multi-coloured multimedia diorama of touchscreen technology that threatens to completely take over the universe. Choose the right combination of colours and lighting and it's like your very own White Night on wheels. Starting with 2018’s A-Class, the striking, spangly MBUX system that underpins all this has come to be widely admired and imitated. For aesthetics anyway, with its vivid hues, panoramic displays and simple, tiled applications, it’s been a real trip.

Anyway, back to reality. From a tactility and functionality point of view, there’s still work to be done.

Access to the multimedia (including our GLA's banging optional audio system) and car settings areas is possible via a mildly fiddly finger-pad arrangement down forward in the centre console, or smaller yet much more annoying thumb sensor tabs on the wheel spokes. These are not easy to modulate on the move. Additionally, their menus can be confusing to navigate through and sometimes counterintuitive in operation. Mercedes obviously realises this as a quick-guide pamphlet is provided on old-fashioned cardboard paper. How quaint.

Eventually all areas can be mastered over time, but the functionality is complicated and may overwhelm the not-so-tech savvy. Additionally, the ‘Hey, Mercedes!’ voice control is impressive for getting MBUX to perform basic multimedia and vehicle settings-related changes, but it too-often erratic, unreliable and ultimately frustrating for more complicated commands. Perhaps elocution lessons on behalf of the operator may help.

But not as much as the profound disappointment we endure from the cheapness of some of the materials, the wincing cellophane-like sounds when pressing on some of the surfaces such as the door cards, or that emanate after a particularly bumpy section of bad roads. Sheeny reflections and hard textures in a car optioned with extras that total up to nearly $82,500 just don’t cut it.  

At least in this latest-gen GLA, the rear seat area seems much improved over the previous models, with more space, comfy and supportive seating (remember ours featured the $607 sliding function that ought to be standard) and a reclining backrest. All amenities are present, with deep pockets, fresh air from twin vent outlets, reading lights and thoughtfully placed armrests – but, again, the latter’s extendable cupholders feel brittle and cheap.

Further back, the 435-litre cargo area is sufficiently sized and practical for smaller family use (at last), aided by a 40/20/40 backrest fold and that slide-able cushion to extend capacity further. There is no spare wheel, but a tyre inflation kit is fitted in lieu.

Overall, then, better than before, with that fundamental rock-solid heft, luxurious aura and alluring premium-car aroma. The dazzling MBUX screen-related visuals, too, are endlessly entertaining to explore when the vehicle is not moving, but the GLA’s cabin is still not quite up to Mercedes’ reputation for exacting over-engineered excellence.

Or even to the standards of some mainstream alternatives.

The GLE is very easy to use because of those physical controls.

Save for the trackpad in the centre console that can be used like a laptop’s control mat - it’s a little fiddly - everything is easy to locate and adjust and the controls feel nice. The switches along the climate control row all feel nice and clicky, buttons in the centre console are big and obvious, and even the steering wheel’s haptic buttons are laid out sensibly.

The touchscreen’s software has been updated since launch during the facelift and it’s easy to navigate, but wireless Android Auto or Apple CarPlay are a good workaround.

The front seats, as well as being comfortable, are adjustable to an impressive degree for finding your driving position and there’s plenty of room and light to make the cockpit feel airy.

Storage isn’t at a premium, there’s plenty of space in door cards, the central storage bin, and the cupholders and phone charger can be hidden away.

Behind the front row, rear seat space is ample, though if you opt for seven seats the second row can be moved to accommodate a third row of passengers when needed.

In our test car, that isn’t the case, so the GLE’s cavernous 630 litres of boot storage is available. The second row can split 40/20/40, which is convenient for loading long items while four passengers are present.

Oh, but under the boot floor, despite some extra room for bits and pieces, no spare tyre. Big marks down for a car that absolutely has the space for one.

It’s not a strong start for the GLE. Our top-spec (non-AMG) GLE 450d 4Matic variant starts from $154,900, before on-road costs, while our test car has $3800 of option boxes ticked.

So, $158,700 before on-roads as-tested, the GLE is this borderline prohibitively expensive for what it offers.

If the car you’re after must be diesel, the options are still many in terms of rivals… especially if you’d like to save a few dollars.

Moving on from the big Mazdas and VW Touaregs to the proper premium badges, and there’s the $136,815 Audi Q7 50 TDI (if we exclude the $120,530 base Q7 TDI) or the BMW X5 30d for $138,600. Even a Range Rover Sport D300 comes in under the GLE at $159,481.

For a seven-ish year old luxury SUV, the GLE does a decent job of hiding its age in some ways, but there are gaps.

The twin 12.3-inch screens for multimedia and driver display have aged well, plus there’s electrically adjustable leather front seats with heating, though the leather in our new test car needs some softening up. Perhaps over time.

The new steering wheel comes thanks to newer models in Merc’s line-up, though haptic controls can be accidentally bumped (as opposed to buttons).

Wireless phone charging, wireless Android Auto and Apple CarPlay, a head-up display, a huge sunroof, LED interior lighting, adaptive high beam headlights, a power tailgate and surround-view parking cameras are all standard.

Optionally, there’s a set of 21-inch wheels as pictured on our test car. They’re $2400 and you’d probably be better off with standard 20-inch wheels for the extra comfort.

The illuminated running boards are a $1400 option, and they’re also probably not necessary. But I’m not your mum, go for it if you want.

Oh, and you can also have the GLE in seven-seat form, but our test car is a luxuriously spacious five-seater.

Mounted transversely, Mercedes’ M260 1991cc 2.0-litre four-cylinder petrol engine features a twin-cam, 16-valve design, a twin-scroll turbocharger and variable-valve timing, to help deliver 165kW of power at 5500rpm and 350Nm of torque at a low 1800rpm. With an impressive 97.2kW per tonne, it can hit 100km/h in 6.7 seconds, on the way to a 240km/h top speed.

All four wheels are driven by an eight-speed dual-clutch transmission (DCT), though most of the torque at lower speeds or during reduced throttle loads is delivered to the front wheels until extra traction is required out back. The gearbox is one of the very best of its type we’ve experienced – seamless, strong and largely lag-free.

The GLE 450d’s 3.0-litre inline six-cylinder diesel engine is turbocharged, with a healthy 270kW and a brawny 750Nm to its name. That torque peaks all the way from 1350rpm to 2800rpm, by the way. Handy.

A nine-speed automatic transmission sends drive to all four wheels ('4Matic' in Merc-talk), while a 48-volt ‘mild-hybrid' system ('EQ Boost' in Merc-talk) means take-offs and shifts are aided by a bit of electric power.

Mercedes says the GLE can dispatch the 0-100km/h sprint in just 5.6 seconds, and that feels about right.

Weighing in at 1668kg (kerb), and with a bluff nose and high ground clearance also not helping, we didn’t expect great fuel economy, particularly given how hard and fast the GLA 250’s performance bandwidth is. It’s tempting to just blast your way from point A to point B.

However, at the pump we averaged 9.8 litres per 100km, which isn’t too bad at all considering the available muscle. The official figure is 7.5L/100km, for a carbon dioxide emissions rating of 170 grams per kilometre. With a 51-litre fuel tank, the theoretical range is around 680km.

Note that the GLA 250 requires 95 RON premium unleaded petrol as a minimum.

Mercedes claims a 7.4L/100km combined cycle (urban/extra-urban) fuel consumption figure for the big lug, but achieving that and making the most of its large 85-litre tank is a challenge.

We averaged 8.7L/100km on test but the trip computer showed as low as 8.0L/100km at one point. Get the GLE on the highway and fuel use plummets.

Theoretically you should be able to get about 1150km from a single tank, but realistically we wouldn’t plan trips any longer than 900km between fuel stations. 

Still impressive, given that’s about the distance between Melbourne and Sydney, or Sydney and Brisbane. Roughly.

A soaring 2.0-litre turbo engine application, this is a slick, stirring and robust performer that can also do efficiency as effortlessly as launch the GLA 250 4Matic towards the horizon. Let’s not mince our words. This is a fast and fiery mover.

Three drive modes – Eco, Comfort and Sport – provide a wide spectrum of acceleration and throttle responses, and all deliver precisely what you’d expect. Eco’s fine for pottering around town smoothly and serenely; Sport morphs into a searing and seamless speed demon; and the default Comfort sits somewhere in the middle as the best of both worlds. There really is no faulting Mercedes’ M260 masterpiece.

The DCT also happens to be one of the better dual clutch autos, avoiding the lag and clunkiness pitfalls usually associated with this sort of gearbox. It’s even comparatively smooth off the line on hills. Ours came with the optional handy set of manual-mode paddle shifters, adding a welcome level of interactivity autos tend to overlook. Too bad Mercedes persists with that fiddly column lever that is forever prone to knocking the car out of drive. Even after 15 years, it's still so annoying.

What all this means for the urban driver is strong acceleration for flitting in and out of traffic gaps, as well as incredibly instantaneous point-to-point responses for commanding manoeuvrability, thanks to ultra-eager steering and assisted by outstanding brakes.

With struts up front and a multi-link rear end as standard, the GLA 250’s chassis, too, is a transformative for what is essentially a high-riding hatchback – but only if your pockets are deep enough.

Fitted with that near-$3K AMG Exclusive Package that includes adaptive dampers, our Benz displayed a definite hot-hatch attitude that really would make it the darling of Golf GTI owners who’ve outgrown their rides but not their girl/boyracer desires. Superb handling and hunkered-down roadholding really do make this the driver’s premium compact crossover. You can pretty much point and shoot this Merc as you might a Golf R, and likewise in most weather conditions thanks to all that reassuring tenacious grip.

Plus, if you’re put off by the hard ride in Sport, the Individual mode allows the driver to engage the soft damper mode while the engine and steering retain the hardcore settings. It’s a win-win situation – as long as you can stretch to that AMG Exclusive pack. We strongly recommend it, given the balance between ultimate high-speed control and comfort.

However, while this is all good news for rural and country folk seeking hot crossover fun, back around town, poor urban road conditions can reveal a flaw in the chassis’ ability to properly smother bumps and ruts. It’s the small frequency stuff that seems to transmit through, never really settling down.

The result is a jittery ride, that may somewhat undermine the GLA’s upmarket sheen. There’s also a fair degree of road noise coming through. Perhaps sticking with the 19-inch alloys instead of those lovely 20-inch rims is the solution here.

A trip in the GLE feels like a welcome step back in time. Sure, coming in close to five metres long and two-and-a-half tonnes means it’s not a nimble steer, but the GLE strikes a nice balance of comfort and tactility that’s getting rarer.

None of it feels particularly sharp in terms of inputs or feedback, but it’s easy and predictable to a point where even winding back-roads are effortless to flow through.

The big diesel engine feels almost lazy, but it’s just so effortless in getting things moving as it strives to sit close to idle whenever possible. Because of that, there’s little noise from the engine bay even under reasonable acceleration, and the powertrain is helped by that 48-volt system which makes stop-starts from the lights super-smooth.

The mild-hybrid also helps smooth out power delivery, to the point where the only time the GLE feels clunky is the occasional lag when shifting from Drive to Reverse or vice versa.

The test car’s suspension isn’t the optional airbag set-up, but the non-adaptive steel does fine in terms of comfort and soaking up harsh surfaces. And even the big 21-inch wheels aren’t too bad over sharp bumps.

With smaller wheels (more tyre cushioning) and the air suspension, it feels like the GLE would ride gorgeously.

Its body control is predictable on smooth roads, and if you’re careful you steer the hefty SUV through tight, winding roads easily, but consistently rough surfaces can make the GLE feel unsettled for a short period of time.

There’s an overall softness to it that means gentle off-roading is possible, and the tyres are thick enough to make it comfortable. You won’t find yourself being tossed around on a flat enough gravel road.

There’s a lot under the skin in the GLE in terms of safety, and it doesn’t always make itself known. This is a compliment.

The GLE scored a maximum five stars in its ANCAP assessment in 2019, and though the criteria has changed significantly since then, it feels like it should still score well.

The GLE doesn’t intervene unless it needs to, but the ability is there for the big Merc to avoid incidents and employ many means to protect passengers and pedestrians alike.

A warning for the driver and a gentle seatbelt tension comes in before the car slams on the brakes, though if no action is taken before an expected collision the GLE will drop its AEB anchors.

There are nine airbags if it all goes pear-shaped, plus some well-tuned adaptive cruise control with lane keep assist and departure alert, there’s traffic sign recognition with that, too.

Blind spot warnings, front- and rear cross-traffic alert, front and rear parking sensors and driver monitoring are joined by Mercedes’ plethora of other little safety features that minimise impact and damage in a crash.

Unlike many luxury brands that persist with a sub-par three-year warranty, Mercedes-Benz offers a five-year/unlimited kilometre warranty.

Intervals are every year or 25,000km, with a capped price service plan starting at $550 for the first year, $750 for the second year and $1250 for the third year, totalling $2550. Alternatively, buyers can also choose a Service Plan, starting at $2050 for the first three years (saving $500 from the normal capped-price service plan), $2950 for four years and $3500 for five years.

Servicing isn’t cheap at Mercedes, even in the context of this market segment. A three-year service plan for the GLE costs $4045, while five years is $8055. That’s $1348 or $1611 per service respectively. The later services in those five years will of course be much more expensive and bring the average up.

Intervals are every 12 months or 25,000km, but Mercedes’ five-year/unlimited-kilometre warranty means anything major that goes wrong in that time should be covered - always read the fine print.

The brand’s Australian website lists 67 Mercedes-Benz dealers that can service your car.