Holden Cruze Problems

It would just be guessing to try and diagnose it from what you have told us, so I would suggest you have an auto electrician check the trailer wiring, and once that’s eliminated, which I’m sure it will be, run another diagnostic check. It’s more likely to be a faulty sensor sending an erroneous message to the car’s computer.

The first point of contact after you’ve consulted the dealer is with Holden’s Customer Care (1800 4646 5336) to lodge a claim for a refund of the cost of repairs to your car.

The problem with the Cruze transmission is well known.

You have done the right thing by registering your concern with Holden, and it has responded by telling you a diagnostic check is needed to assess the situation with your car.

Pay the $135 for the test, and providing it confirms the problem I would expect Holden to replace the transmission at its cost.

I can certainly understand your frustration. This sounds like a reasonably common issue with the Cruze however, which along with the fact that your vehicle is now undrivable could stand you in good stead for a no-cost or at least discounted replacement outside the factory warranty period. 

My advice is to be the squeaky wheel until the issue is resolved.

Follow up:

Hi Malcolm, 
Thanks for your reply. I bought this car because the Commodore was bigger and more expensive. Holden have agreed for me to pay $320 instead of $590. Which is not bad but I feel it is not about the money but that this is a poorly made part. I've also asked them to reset my transmission as this gets a bit rough. 

Thanks again,

Peter

Earlier models were trouble, but the later ones appear to be reliable. I wouldn’t be concerned about signing up for it.

The dual-clutch so-called ‘sports automatic’ transmission in the Cruze has a long and miserable history if trouble. From what you describe it seems trouble is coming your way.

You’re right that lots of owners have had trouble with the automatic transmission in their Cruzes, but yours being a manual isn’t affected by that problem. I wouldn’t be taking the advice to get out of it.

 No, it’s not fair to ask you to undertake a diagnostic check at your expense. The transmission is known to be faulty, and as long as you haven’t abused it in any way, they should be replacing it free of charge without question.

It’s hard to know how Holden has managed to largely get away with this problem.

Ford was heavily fined by the ACCC for what is a similar situation. An automatic transmission of any sort should not fail to the point of needing to be replaced in 70,000 km, and in my view should be replacing them at no cost to the owner. The fact that your car hasn’t been serviced by a Holden dealer should have no bearing on the problem. It is a dud transmission and Holden should accept full responsibility for it. Talk to the people at the ACCC and get their advice on the approach you should take with Holden.

I’d say you have a turbo problem. Get it to a dealer and have it checked out. Wit the problem you describe you should be able to clearly show the dealer what you are concerned about.