Holden Cruze Problems

If you missed the recommended service interval by 15,000 km – that’s like missing a whole service – then I don’t think you have any grounds on which to make a claim. The only thing you can do is to repair the engine.

It’s in the zone, so I would be very cautious about buying it. If you can, check its history to see if there has been any trouble with the automatic transmission, and consider having it checked by an automatic transmission specialist.

I’d say it’s got the dreaded Cruze automatic transmission disease. It’s common in that model and it’s likely the transmission will have to be replaced. Contact Holden Customer Care on 1800 033 349 and see if they do.

It is a common problem. Contact Holden’s customer service (1800 033 349) and lodge a claim to have the transmission replaced.

I would question the dealer’s competence and seek a second opinion from another mechanic. I suspect they misdiagnosed the problem in the first instance, and think that perhaps it wasn’t a faulty injector. If you go ahead and give them the approval to pull the engine apart you will be liable for the costs, and you will be liable for any costs for repairs that come out of that.

The car is six years old, and was bought used, so you are unlikely to get any sympathy at Holden. You need to negotiate with the dealer who sold it to you, but I doubt that you will get any support there either. Your choices are to persist with it and hope that it doesn’t have any more gearbox issues, or unload it.

The 1.8-litre manual is a solid, generally reliable car compared to the automatic, which is know to be troublesome. Obviously, it doesn't have a turbo, which can also be troublesome.

Holden is at least showing a desire to fix your car, and getting the engineers to look at it would be worthwhile, but it must getting to the point that the car should be called a ‘lemon’ even though we don’t have such laws in this country. If this had happened in the US there is little doubt that the car would have been replaced or you would have had your money refunded. I would be looking to come to an agreement with Holden to get out of the car.

The car is still under warranty, so you should expect that the repairs would be covered. It’s no unreasonable that they want the car for a full day; you have to give them every chance to find the cause. As they claim they couldn’t find the problem when driving the car, it would be a good idea if you were to test-drive it with them to demonstrate the problem you are concerned about. That way there is no doubt in your mind or theirs about what it is you feel needs to be fixed. The fact that the transmission oil is very black suggests there is something wrong internally. Have the diagnostic check done, and then work out who pays for what and what needs to be done to get your car running again properly.

If it is the well-known transmission issue then you could have a claim against Holden to repair or replace it, but if it isn’t you have no claim. You need to establish what the problem is, and you can then contact Holden, but until you actually know what the problem is you are in limbo.