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    Holden Cruze 2012: Transmission jolting

    Holden Holden Advice Holden Cruze Holden Cruze Advice Holden Cruze 2012

    On 16.01.2019 I bought a 2012 Holden Cruze CD 1.4 Turbo with 84,000 km on the odometer from an auction.

    Two days later I felt like the car jolting in the lower gears and my worst fears about the car became reality. On Friday 18.01.2019 I spoke with the Holden dealer who regularly used to service the car before I bought it and told them about my predicament. The service chap advised me to bring it in so they can check it, which I did on the 21.01.2019. After I explain the problem to the person who received the car, he was bit frosty and told me if it is a transmission problem the car is out of warranty and it will be at my expense.

    I told him no, that Holden had to fix the car as per the consumer protection laws regardless of the warranty or not. This afternoon the service chap called me and informed he could not find anything wrong with the transmission, however, there is light at the engine and upon diagnosis it was found that the vapour solenoid is faulty which will cost me roughly $630 including the $150 diagnosis fee. The service guy said he would give the car to his senior technician to take it home and test it on the road to determine if there is an issue with the transmission. I gave him the green light to do so.

    My question is: does Holden have to pay for the bill if the issue is a transmission one, as well as the vapour solenoid issue?

    Answered by CarsGuide
    31 January 2019
    Graham Smith

    If it is the well-known transmission issue then you could have a claim against Holden to repair or replace it, but if it isn’t you have no claim. You need to establish what the problem is, and you can then contact Holden, but until you actually know what the problem is you are in limbo.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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