What's the difference?
Chery’s explosive growth in Australia has been thanks to its range of affordable SUVs in some of Australia’s most in-demand categories.
Lately the brand has been expanding into the most in-demand segment of them all - hybrids. To that end, the Tiggo 4 Hybrid seems to tick a lot of boxes.
It’s relatively affordable, looks modern and offers plenty of features. Plus, unlike other Chery hybrids, it’s not a plug-in.
However, to see why I found the Tiggo 4 Hybrid a little disappointing - read on.
Have you ever wished for an electric version of a high-riding hatchback, something like a Subaru XV, but with batteries and a bit more prestige?
Clearly, many luxury car buyers have, as the conceptually similar EQA 250 has proven since launching in Australia at the tail end of 2020. Mercedes-Benz can’t import enough of them.
Now, there’s a 350 4Matic version, with two electric motors, not one, all-wheel instead of just front-wheel drive, and appreciably stronger performance.
But in the two years since the EQA’s debut, the EV landscape has transformed, with Korea and China leading in innovation, disrupting the long-established order of things.
In other words, can the new 350 4Matic cut it? Read on.
If you’re just looking for an affordable hybrid which will save you money at the pump, the Tiggo 4 will do the trick, but there are so many little things which could be better here, it’s evident you’re getting what you’re paying for.
This makes the Tiggo 4 hybrid a bit of a let down, because the other Cherys I’ve driven recently have been pleasantly surprising given their price-points, not to mention the price-gap between the Tiggo 4 and many of its rivals is nowhere near as large.
On one hand, the EQA 350 4Matic has the styling, interior presentation, forceful performance and handling prowess to make you forgive its very expensive price tag, especially when so many rival EVs are also so talented.
But there’s too much that’s ordinary about this Mercedes to justify its huge ask, including a lack of that final polish in the way it drives and rides.
Despite being a recent release, the EQA is already feeling beyond its age. For the money, the 350 4Matic feels out of its depth.
On the outside, I think the Tiggo 4 Hybrid is pretty generic and inoffensive. It shares its 'box-on-wheels' aesthetic with cars like the outgoing Mitsubishi ASX and Hyundai Venue, which, to be fair, have been strong sellers.
It might not be an eye catcher, then, but there’s something to be said for not trying anything controversial, and this is pretty consistent across Chery’s range. In fact, compared to some brands in the market, Chery is doing a solid job of design consistency for its mainline SUVs.
Highlights on the outside include the enormous grille and contemporary LED light strip across the rear.
On the inside things also look pretty swish for this compact SUV category. The seats immediately jump out as a highlight, big and lavishly trimmed in comparatively soft synthetic stuff. The glitzy steering wheel and dual-screen layout continues from other Chery products and the dash design is tidy, if a little generic.
A high-riding hatchback (its handy 209mm ground clearance is only 4.0mm shy of the GLA equivalent), the smooth and handsome EQA is like an EQC that’s been left in a tumble dryer for too long, shrinking into its smaller proportions.
Along with the EQA's obvious electric powertrain inclusion, differences compared to the GLA include a blanked-out grille, a redesigned bumper, fresh wheel styles and a full-width LED tail-light treatment.
All add some character to the rather amorphous donor car.
I can see this car having a lot of wow factor on a dealer forecourt but up close things are less good. The software on the screens is pretty ordinary; hardly the sharpest, fastest or most logically laid-out. There’s a selection of clumsy-looking themes, and while the multimedia portion has a logical smartphone-style main menu, beneath lies an array of confusing and inconsistently-labelled sub-menus.
The digital dash could be smoother and better looking and it’s a bit confusing to use with the poorly labelled buttons on the steering wheel.
The centre console area is finished in a gloss finish, which is easy to scratch or smear with fingerprints. Up front underneath the main screen is an entirely separate dot-matrix style climate control panel with actual physical buttons. It looks a bit clunky compared to some other solutions on the market, but at least it’s clearly labelled and straightforward to use.
Somewhat infuriatingly, though, interacting with this climate panel brings up a menu on the touchscreen which you don’t need and it takes several seconds to go away. Why?
The cabin is reasonably practical from there, though. There are decent bottle holders in each front door and a further two atop the console. There’s a pass-through beneath, good for handbags and the like. There are some strange additions, like an upright holster with rubberised sides which seems to be for a phone, and behind the shifter there’s a key fob-sized cut-out, but it’s gloss finished, so it will scratch if you actually use it.
The wireless phone charger is tucked away underneath, which makes your phone hard to get at in a pinch, and easy to forget when you exit.
Ergonomically, this car is a bit strange. The seat base is very high, so for me (at 182cm tall) even with the driver’s seat set to its lowest position, my head feels close to the roof. Plus, I’m peering down on the instruments, rather than have them at a comfortable height.
However, there are soft-touch surfaces adorning the doors, which can’t be said for every car in this segment and the rear seat hasn’t been forgotten, either.
I fit pretty comfortably behind my own driving position in terms of knee and headroom and the plush seat trim continues.
There’s a nearly flat floor, so while it’s a reasonably narrow vehicle, at least someone in the centre position will have somewhere to put their feet.
On the amenity front for rear passengers, there’s a small bottle holder in each door, pockets on the backs of the front seats, a weird storage tray and USB port on the back of the centre console and a drop-down armrest with two shallow cupholders. There’s just a single adjustable air vent for rear passengers, so they’ll have to fight over who gets the airflow.
The boot surprised me. It looks tiny, but the brand claims it weighs in at 470 litres. On top of this, the floor is a strange shape because the 12-volt battery is under the floor and doesn’t quite fit level.
However, when I went to load the full three-piece CarsGuide test luggage set, I was surprised to find it fit snugly, with the tailgate able to shut without a problem. I was also impressed to find a space-saver spare wheel and not just a repair kit under the floor.
Like the second-gen (H247) GLA, the EQA sits up high, offering lofty seating. That’s core to this range’s appeal, making getting in and out a less acrobatic feat compared to smaller and lower EVs.
The cabin is very similar to many of the second-generation MFA2 transverse-engine/front-drive-based Benzes like the current A-Class. That means solid looking and feeling doors and dash, upping the sense of quality. Very on-brand stuff.
This is a very modern and inviting interior, with those aforementioned screens set within a large rectangular binnacle. To the centre there are the trio of turbine-style air vents that still bring a spark of joy to the cabin (as well as seriously effective ventilation), along with the row of metallic toggle switches; both provide pleasing, high-quality sensory experiences.
It can lean towards overkill with a trashy night-club ambience if restraint is not exercised with the (configurable) coloured light show dotting the EQA's cabin.
Not to everybody’s liking, but thankfully you can turn that stuff off, so no complaining necessary here.
You wouldn’t call the EQA particularly spacious with its curvy roof, snug sports seating, high waistline, narrow glass areas and thick pillars, but even 200cm-tall people should find enough legroom up front. There’s a sense of cosiness rather than crampedness.
The 350 4Matic’s sports seats do a great job holding and caressing you in, providing excellent bracing through tight corners. Three’s ample (powered) adjustment, including for lumbar and lower-back areas, as well as enough support for thighs. The cushions themselves are typically firm yet comfy. And the seats look great.
The driving position is superb, ahead of a set of vibrant digital instrumentation choices that run the gamut of tastes, with the 'Classic' dial-like look and minimalist settings (reminiscent of Saab in its essentials-only display) included, so as to not scare away traditionalists. There is also a 'Progressive' screen that’s colourful and techy, though the info presented is a lot to take in.
What may not please conservative Benz buyers are the cheap-looking plastics dotted throughout the interior, along with the rattles that are regular companions, especially over less-than-smooth roads.
This has been a bugbear of all MFA-platform vehicles for more than a decade now, and while better than in some previous models, the EQA at $100K should possess vault-like build quality, not squeaky trim.
And when will that small and flimsy gear selector stalk be binned?
Our test car’s ‘Hey, Mercedes’ voice control system was erratic at best, barely providing any assistance and regularly annoying/entertaining with misunderstood responses and laughably limited functionality. Was our example glitchy? Perhaps.
Storage is good. And, ergonomically, everything’s within reach of the driver, but there’s a lot to take in, with scattered switchgear.
It’s also worth noting that, if you’re new to the MBUX multimedia system, taking the time to learn its many functions and capabilities is advisable, as it’s more logical and simpler than the intimidating first impression suggests.
A deft thumb is required for the steering-wheel spoke-actuated tabs for instrument data, but even technophobes ought to master it all eventually.
The central part of the screen can be swiped to access the vast array of features, including the excellent audio system and detailed vehicle control settings.
Further back, passengers sit up high, giving a wide view of what’s happening up front, while the backrest is angled at just the right position.
There’s not much fun to be had sitting on the raised middle bit, and shoulder space is seriously limited with three abreast, but otherwise, even adults should find sufficient legroom and headroom – even with the panoramic sunroof fitted.
Deep door pockets, face-level air outlets, reading lights and a folding armrest are to be found back there, though the latter includes a flimsy slide-out cupholder set that’s not worthy of the brand.
Because there’s a battery pack in the rear half of the EQA, cargo capacity shrinks from the donor GLA's 435 litres to just 340L, while dropping the 40/20/40 backrests extends that into the cabin for a 1320L load space. Note there’s no spare wheel, just a tyre inflation kit.
People don’t buy these small crossover Mercedes models for space or practicality – that’s why the GLB/EQB exist – but the EQA isn’t too bad for the urban demographic which wants/needs a compact, high-riding EV with impressive ground clearance.
The Tiggo 4 Hybrid we’ve been driving for this review is the top-spec Ultimate, which wears a price-tag of $34,990, drive-away.
The surprising thing about this is how close it is to rivals. Yes, the Tiggo 4 Hybrid is still more affordable than most of its contemporaries, but it’s not by the same massive margin as its larger models like the Tiggo 7 PHEV ($39,990), which undercut the outgoing Mitsubishi Outlander PHEV by almost $20,000.
Instead, the Tiggo 4 Hybrid only just slips under a Toyota Yaris Cross GX hybrid ($34,790) although the margin increases considering Chery’s offer is drive-away. It also continues to look impressive compared to popular hybrid alternatives from more traditional automakers, like the exxy Honda HR-V (from $39,900) and the sightly larger Hyundai Kona (from $36,950).
The Tiggo 4’s value proposition is also complicated by how much competition there is in this small SUV space. A Haval Jolion hybrid, for example, can be had at $35,990, drive-away and is a slightly larger vehicle with a similar warranty offering, while MG’s ZS Hybrid+ can be had from $33,990, also drive-away, giving you plenty of things to think twice about.
Still, compared to those base prices for rivals, Chery is offering a top-spec and the Tiggo 4 Hybrid is pretty well equipped in this Ultimate form.
On the outside there are some expected things like 17-inch alloys and LED lighting, while on the inside the Tiggo 4 punches above its weight with things like dual 10.25-inch scregens for the multimedia and digital dash, wireless Apple CarPlay and Android Auto, synthetic leather seat trim with power adjust for the driver and heatin in the front two positions, dual-zone climate, a sunroof, ambient interior lighting, a wireless phone charger and a six-speaker stereo system.
There’s also a pretty good 360-degree view parking camera, walk away locking and auto-folding wing mirrors.
At this price, and in this segment, you generally have to spend a lot more to get this level of kit.
Does it represent good value for the price? We’re not so sure.
Starting from $96,900, before on-road costs, the EQA 350 4Matic all-wheel drive (AWD) costs over $15,000 more the established EQA 250 front-drive version.
That’s a lot of dosh, even in the world of expensive EVs, given that’s nearly in Tesla Model 3/Y Performance, new flagship Kia EV6 GT and range-topping Hyundai Ioniq 5 Epiq (with change) territory.
These are bespoke electric vehicles in that they’re designed from the ground up to be electrified, not internal combustion engine (ICE) models modified to take electric motors and batteries, as the EQA is. It doesn’t take much imagination to see the popular GLA small-car/crossover behind the badge.
The same applies to the GLB-based EQB, which at least offers a seven-seat version in the base 250, giving it a unique selling proposition. The 350 4Matic benefits from no such advantage against its fierce volley of foes.
Additionally, the Mercedes must battle some pretty impressive yet cheaper ICE-based EV AWD rivals, including the Volvo XC40/C40 Recharge Twin fraternal twins, Polestar 2 Long Range Dual Motor and coming BMW iX1 xDrive30.
As the Stuttgart EV isn’t measurably ahead and is sometimes even behind these in performance, efficiency, range and charging capacity, its pricing seems needlessly steep.
Unfortunately, the 350 4Matic isn’t brimming with extra standard features to compensate, either.
Along with that second motor and AWD, your $15,200 premium over the 250 scores an AMG makeover inside and out, with an AMG Line Sports exterior treatment, 20-inch AMG alloys, AMG interior trim with synthetic leather and suede seat material, a leather AMG steering wheel, aluminium pedal covers and a top-stitched dash.
The 250’s optional 'Vision Package' is also thrown in, bringing a panoramic sunroof and surround-view camera.
You’ll also find dual keyless entry/go, electric and heated front seats, dual-zone climate control, ‘Hey, Mercedes’ voice control, a wireless smartphone charger, two 10.25-inch screens (for instrumentation and multimedia touchscreen), Bluetooth connectivity, wired Apple CarPlay/Android Auto, digital radio, satellite navigation, 10-speaker audio, ambient lighting, a powered tailgate and adaptive dampers.
On the safety front there are LED headlights with high-beam assist, autonomous emergency braking, blind-spot monitoring, lane-keep assist, adaptive cruise control, evasive steering assist and parking sensors all-round.
However, items that can dial up the glamour for potential buyers in EQA adverts, also cost thousands of dollars extra, such as a head-up display, hand gesture activation for several vehicle functions and the 'MBUX' augmented reality for navigation.
There’s a Wallbox from $1710 (before fitment) for personal parking-space charging, bringing a Type 2 AC Charger, 22kW single-phase and three-phase charging.
A free Chargefox subscription is also part of the deal. But are all these enough?
The Tiggo 4 hybrid variants pair a 1.5-litre four-cylinder petrol engine with a relatively large electric motor housed in a transaxle-style unit driving the front wheels. In effect, it's continuously variable without being a much-derided CVT auto.
Weirdly, Chery doesn’t state combined power figures, just separate ones for each power source, with the engine producing 72kW/120Nm and the electric motor producing 150kW/310Nm.
You’ll note the electric motor is much more powerful than the engine, which has an effect on the way this car drives.
The EQA 350 4Matic features an asynchronous motor and a single-speed reduction gear transmission under the bonnet, delivering 140kW of power and 385Nm of torque to the front wheels, and supported by a second, permanently excited synchronous motor located on the back axle.
'Dual E-motor' total outputs are 215kW between 7130-9506rpm up front and 5746-7661rpm for the rear motor, for a 520Nm torque total, from zero rpm.
Drive is infinitely variable on both axles, for AWD capability. Tipping the scales at 2091kg (kerb), the 350 4Matic’s power-to-weight ratio is an impressive 103kW per tonne.
Result? Some six seconds is required to race from 0-100km/h, on the way to a 160km/h top speed.
The EQA employs a 66.5kWh lithium-ion battery pack fitted between the axles, with a maximum 11kW AC and 100kW DC charging capability.
Suspension is via MacPherson-style struts up front while a multi-link arrangement is out back. Steering is by electrically assisted rack-and-pinion.
The whole point of this plugless hybrid set-up is fuel efficiency and on paper it’s not as good as some rivals.
The official combined cycle (urban/extra-urban) economy number is 5.4L/100km, but we easily beat that claim on test with a figure of 4.5L/100km. Worth noting that average came primarily from urban and expressway driving. It seems the hybrid transmission might require significantly more combustion input in freeway scenarios, hence the higher official claim.
A 51-litre fuel tank translates to a 944km range using the official economy figure and around 1100km based on our on-test average.
Using WLTP figures, the EQA 350 4Matic’s official consumption figure is 17.9kWh/100km. Maximum range is rated at 400km.
At pick-up, our EQA was displaying a 395km maximum range availability. After 273km of a mix of city, urban and freeway driving, our car showed 47km of range left, which means we could expect up to 320km in real-world driving scenarios.
That did include some performance testing, which tends to suck out the kilowatts, by the way.
Our trip computer showed the vehicle had consumed 20.8kWh/100km on average.
Like the EQB, the EQA offers varying levels of energy recuperation to help recharge the battery pack. In ‘D Auto’ it figures out the level of resistance automatically, but drivers can also choose to do this manually via ‘D+’ that provides coasting, ‘D’ that brings mild regeneration off-throttle, and ‘D—’ that activates maximising regen for close to single-pedal driving. These are paddle activated.
Cables for home charging with three-prong outlets are included – an eight-metre long one plus a five-metre public charging cable.
Mercedes says a 100kW DC charger will take an EQA from 10-80 per cent charged in 30 minutes, while an 11kW AC public outlet needs seven hours, and at home using a regular 3.0kW 10-amp socket requires at least 34 hours.
Mercedes also offers a Wallbox with up to 22kW charging capability for your home or office from $1710, not including installation. That drops the charging time to under eight hours, which is ideal for overnight-home or all-day work charging scenarios.
The Tiggo 4 is a strange one. This hybrid one in particular has me in two minds.
My initial impression was not a good one. The high seating position makes you feel as though you’re sitting on the car rather than in it, and the overly electrically-assisted steering removes you from feeling what’s going on at the front wheels.
Even the pedal feel is wooden, with the car having to modulate the electric and combustion drive components and blended regenerative braking at arms length, leaving the driver with little in the way of feedback.
The ride isn’t one of the worst I’ve had in recent years, with an overall soft enough edge to it, but it also doesn’t feel very sophisticated, and harsher over the rear than it is in the front, giving it an unbalanced character. On top of this, our test car had a couple of intermittent rattling noises in the B-pillar (around where the belt retainer is) as well as somewhere in the rear.
Acceleration is pretty impressive at speeds under 80km/h, however, with plenty of power instantly available from the electric motor, although this has the side-effect of being able to easily overwhelm the Sailun tyres this top-spec Tiggo 4 ships on.
One thing I quite like about the Tiggo 4, however, is how smooth it is. The seemingly primarily electric drive is excellent, particularly at lower speeds where this car is at its best, surging forward largely in silence with no annoyances from a fiddly transmission.
Even the way it blends the combustion power in is seamless, even compared to a Toyota, for example, with the engine distantly buzzing away only when required.
It's impressive that unlike the MG3 and MG ZS which have similarly powerful electric motors but run out of juice and lose a bit of punch when the hybrid battery is low, the Tiggo 4 does a better job of managing its battery reserve level, making sure the strong electric power is always available. This might mean the engine idles higher and longer, but with decent sound deadening, it’s not something you notice much.
Overall the Tiggo 4 is okay to drive. The hybrid components impressed me enough, but these are tarnished by sub-par driver feedback and inputs, handling, tyres and some ergonomic issues.
Probably the most impressive thing about the EQA 350 4Matic is how effortless, easy, and fun it is to drive, whether around town or out on the open road.
Slot the flimsy drive selector to D and this wastes no time moving off the line, streaking past 100km/h even more swiftly than the 6.0s official time suggests.
The Mercedes powers along with strong acceleration available at all times. With such instant torque on tap, this is a treat weaving through traffic, zipping into rapidly closing gaps like a little go-cart.
At slower speeds, even in slippery conditions, the 350 4Matic feels glued to the road, possessing tons of grip wearing Pirelli P Zero 235/45R20 rubber, to help it carve through without breaking a sweat, pulled along by endless torrents of torque. Just a slight flex of your right foot has this car bounding ahead in no time.
Armed with nicely weighted and responsive steering and a planted yet agile chassis, all the makings are present for a premium electric hot hatch experience.
However, there’s just a bit too much weight, which seems to manifest itself in somewhat top-heavy handling at higher speeds or through fairly tight corners.
In such conditions, the Benz feels a bit nervous and a tad skittish, and not quite as composed as we’d hoped.
Disappointingly, while there’s regenerative braking using the steering paddles, it doesn’t quite bring the car to a full stop, but instead slows it down with enough force to wipe off most but not all of the speed. You can’t rely on full stop/go single-pedal braking, then.
Finally, there’s the suspension’s ability to cope with our patchy road surfaces. Over big bumps, ride comfort is fine, but smaller-frequency ones are all-too-often felt.
There’s an underlying firmness to the chassis tune that’s in keeping with the EQA’s German heritage, but we expected more suppleness and isolation in a high-riding SUV equipped with adaptive dampers.
Plus, there’s more tyre/road noise than we’d like.
So, as a sprightly urban runabout, the EQA is ideal, with forceful acceleration and a slick powertrain. Backed up by the security of AWD, the 350 4Matic is great in inclement weather, too, with exceptional roadholding dynamics. But it isn’t quite as agile nor sophisticated and refined as we’d like a $100K Mercedes EV to be.
The Tiggo 4 has a lot of safety kit for this segment and for such an affordable price, so much so that combustion versions have a maximum five-star ANCAP safety rating (although this hybrid variant didn’t exist when it was tested).
Active equipment includes all the key stuff like auto emergency braking, lane departure warning, blind-spot monitoring with rear cross-traffic alert, adaptive cruise and auto high beams.
The 360-degree parking camera is a nice touch and there are seven airbags (dual front, side, curtain and centre).
Is the active stuff annoying? Yes, but you can most of it off and the car remembers your choice next time you start it, so you can turn the most egregious offenders, like lane departure warning, and speed limit assist off.
Even when they’re on they are okay, but I found the driver monitoring to be the most annoying of the usual crop, pinging at you constantly, sometimes for reasons beyond my comprehension.
The one you can’t seem to permanently turn off is driver attention alert, which is annoying because it is this car’s most egregious offender, chiming at me for even daring to peer down at the digital dash to see how fast I’m going.
On the ANCAP website, a EuroNCAP-tested EQA scored a five-star crash-test safety result. This was conducted in 2019.
Included is Mercedes’ 'Driver Assistance Package' that features, among other safety items, autonomous emergency braking, blind-spot monitoring with an exit warning that alerts the driver to approaching cyclists or vehicles if the door begins to open into their path, lane-keep assist and adaptive cruise control, as well as evasive steering and a ‘Parking Package’ featuring front and rear parking sensors and a surround-view camera.
There are also nine airbags, made up of front, pelvis side and window bags for driver and front passenger, and side and curtain airbags for rear occupants. There’s also a knee airbag for the driver.
The AEB with forward collision warning works between 7.0km/h and 200km/h, and offers pedestrian and cyclist protection day or night. The 'Active Lane Assist' tech operates between 60km/h and 200km/h.
The EQA makes a sound for pedestrians and other warns other road users that’s audible at speeds below 20km/h, plus a reversing tone.
Along with a trio of child-seat tether anchorages, the EQA’s rear seat base is fitted with two ISOFIX attachments.
The Tiggo 4 Hybrid is offered with a seven-year/unlimited km warranty, seven years of roadside assist and seven years of capped price servicing with an eight year and unlimited kilometre warranty for the high-voltage battery.
The servicing is required once a year or 15,000km, with each service costing $299 for the first five years. It jumps from there, with a particularly expensive service at $736.62, dragging the yearly average for the warranty period up to $360 a year.
It’s a little pricier than Toyota, for example, but very reasonably priced compared to most.
Mercedes-Benz offers a five-year/unlimited kilometre warranty.
The battery pack warranty is also industry-standard, valid for the usual eight years/160,000km. Service intervals are every year or 25,000km.
There is no capped-price servicing, however buyers can purchase up-front when new to save money.
The EQA 'Service Plan' starts at $1600 for the first three years/75,000km (whichever occurs first), $2200 for four years and $2650 for five years.