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Hyundai i40 exploding rear glass

Asked by James

Recently, after parking my 2012 Hyundai i40 in my driveway and turning off the engine I heard a loud bang. I thought something had landed on the car only to see that the rear glass had exploded. I have not heard of this happening before, especially given that the ambient temperature was 15 degrees C. Hyundai was not helpful, they claim the glass is not a warranty item. The dealerships were equally unhelpful and would not give me priority when taking the car in to have it repaired and I had to wait a week. My children could have been hurt if they were in the car when the glass shattered. Should I pursue the warranty further or take up the matter with the Ombudsman?

Answered by CarsGuide

12 Feb 2016 Graham Smith

Normally the glass isn’t covered by the warranty; it comes under the wear-and-tear category and so is excluded. But a shattered rear glass would appear to be different to the regular run of glass failures. I would first attempt to negotiate with Hyundai and mount a case for compensation that they couldn’t possibly refuse. You could go to the Ombudsman, but that will take time and I would doubt if it would ultimately help.

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