Volkswagen Polo vs Ford Transit Custom

What's the difference?

The Polo has always been a desirable, high-quality, small car option. Effectively moving it to a more premium positioning by aligning its specification with what the market has been buying is a bold move. But this mid-life upgrade has given the Polo the extra safety tech and digital sophistication it needs to substantiate the shift.

Note: CarsGuide attended this event as a guest of the manufacturer, with meals provided.

There’s a lot to like here as it provides spacious and comfortable seating for up to five tall adults combined with a huge load volume, one-tonne-plus payload rating, 2500kg towing capacity, peerless safety and an appealing price. It sets a high benchmark for buyers wanting work-and-play practicality and with its sporty good looks and energetic performance is worthy of consideration as a genuine alternative to a conventional van, ute or US pick-up.

It’ll take a sharp eye to spot the external differences between this upgraded Polo and its predecessor. 

The car’s compact, tightly wrapped body and finely chiselled lines are unchanged, the only differences being reshaped (body-coloured) bumpers front and rear, a new headlight signature, with LED units now standard across the range, and remodelled LED tail-lights.

And after dark car-spotters should look out for the Style’s standard ‘IQ.LIGHT’ LED matrix headlights adding a continuous LED strip across the nose.

Inside things have shifted further, most notably in the entry-level Life, which now boasts the sleek digital instrument display, previously reserved for higher grades, as well as a neatly integrated 8.0-inch multimedia touchscreen above the centre stack.

The rest of the interior is relatively understated in typical VW style (no pun intended), the neatly sculpted seats trimmed with a mix of textured and smooth cloth on both models.

Our test vehicle rides on the LWB Transit Custom’s 3500mm wheelbase and its external dimensions of 5450mm length, 1999mm width and a height of 1985mm, which means it can comfortably access underground or multi-storey car parks. A 12.1-metre turning circle is more compact than 1500-class US pick-ups and closer to Ranger/HiLux-sized utes.

The front-wheel drive chassis platform has smooth-riding four-coil suspension with MacPherson struts up front and an independent rear. Steering is rack and pinion and there’s a quartet of powerful disc brakes.

It’s arguably the best-looking mid-sized van on the market with aggressive frontal styling, wedge-shaped side contours and protruding wheel arches that shroud its alloy wheels.

The interior has a spacious and airy feel, with a stylish mix of contrasting two-tone grey surfaces throughout. This is enhanced with bright blue highlights courtesy of the dual ‘racing’ stripe pattern on the fabric seat facings, which provides visual cohesion with the external stripes.

Volkswagen has developed the Polo over six generations (the first appearing in 1975) and its packaging and space-efficiency game has been honed to a fine point.

This car measures just under 4.1 metres end-to-end, yet the wheelbase is close to 2.6m, which isn’t a million miles away from the Golf. Well, actually, it’s 72mm shorter, but still pretty impressive.

And it shows in terms of interior space. The driver and front passenger have plenty of breathing room, and the rear is remarkable.

At 183cm, sitting behind the driver’s seat set to my position, I enjoyed ample legroom, and more than enough headroom. 

Width is another story, because while two grown-ups will be fine in the back, there isn’t enough space for three to sit in comfort for any length of time. You need to be realistic about what to expect from a city-sized car.

Storage options in the front include a small lidded box between the seats (which doubles as an adjustable armrest), two cupholders and various oddments spaces in the centre console, as well as the wireless charging bay in front of the gearshift. 

There are also pockets in the doors with room for (medium) bottles, a decent glove box, a shallow drawer under the passenger seat, and an overhead drop-down tray for glasses.

Map pockets on the front seat backrests, and small bins in the doors add extra practicality, but there’s no fold-down centre armrest or individual ventilation control for rear seaters. 

For connectivity and power, there are two USB-C ports in the front, plus another two in the rear, as well as a 12-volt socket in the front centre console.

Boot space is 351 litres (VDA) with the 60/40 split-folding rear seats upright, which is impressive for a car of this size, that number growing to 1125L with them folded down. You can also change the floor level when you’re making a call between maximum volume and ease of loading.

Tie down anchors are handy for strapping loose loads, while shopping bag hooks help keep smaller bundles under control. And all this efficiency is even more impressive given the spare is a 15-inch steel rim.

With its 2167kg kerb weight and 3225kg GVM, our test vehicle has a big 1058kg payload rating, so it’s a genuine ‘one tonner’ designed to carry a full crew and heaps of cargo. Up to 155kg of that can be carried on the cleverly-designed trio of roof racks, which lie flat when not in use but in seconds can be rotated to an upright position and locked in place.

It’s also rated to tow up to 2500kg of braked trailer and with its sizeable 5725kg GCM (or how much weight it can legally carry and tow at the same time) it can legally carry its maximum payload while towing its maximum trailer weight, which is impressive for a 2.0-litre powertrain.

Standard cargo bay access is through rear barn-doors, but an optional swing-up tailgate is available. These doors open to 180 degrees to optimise loading access and the hinges have enough resistance to keep them open in light winds.

The cargo bay, which is separated from the cabin by a moulded composite bulkhead, has a huge load volume of 4.3 cubic metres which is about 70 per cent of that available in conventional two-seater vans.

Its 2004mm of load-floor length and 1392mm between the wheel-housings also allows it to carry either a standard Aussie pallet or Euro pallet if required, secured by a choice of six load-anchorage points.

The load floor is protected by a composite liner, the walls and doors are neatly lined to mid-height and bright LEDs on the roof provide ample illumination.

There’s generous room not only for the driver and front passenger but also those seated behind. The large sliding doors and assist handles on each side provide easy access to the rear bench seat where even tall people are treated to ample kneeroom, given I’m 186cm and have more than 100mm of knee clearance from the driver’s seat set in my position.

There’s also ample shoulder and headroom, combined with a carpeted and flat floor which with no transmission tunnel provides welcome floor space for those seated in the centre. It feels much like the rear seat of a US pick-up.

Front cabin storage includes a bottle-holder and bin in each front door, plus bottle/cupholders on each side of the dash, a large open storage area in the dash-pad, upper and lower lidded glove boxes and two more bottle/cupholders in the centre console.

Rear passengers also get a bottle-holder and bin in each sliding door, plus there’s considerable storage space under the bench seat with a removable frame at the front to retain items.

The only missing item that could make this well-designed cabin even better would be an assist-handle on the left-side A-pillar to help front passengers of shorter stature to climb aboard. Yes, we did have complaints.

The Transit Custom Sport Double Cab comes standard with the same 2.0-litre four-cylinder turbo-diesel and eight-speed automatic as all other (non-electric) Transit Customs, for a list price of $62,990. Our example is finished in 'Magnetic', which is a metallic 'Prestige Paint' option that adds $700 to this price.

For that spend, the standard equipment list includes 17-inch matt black alloy wheels with 215/60R17 tyres and a steel spare, LED headlights with DRL signatures, LED tail-lights, a unique Sports grille, dual ‘racing’ body-stripes and side decals, a unique Sports body kit (including a rear spoiler) plus soft-close sliding side-doors.

Step inside using the smart keyless entry/start and you’ll find a carpeted floor, 'Sports' seating with blue accent stripes, dual fold-down armrests on the driver and front passenger bucket seats, dual-zone climate control, a lidded upper glove box, six front and two rear USB ports, a centre console with 12V socket and wireless phone-charging, a moulded composite bulkhead with internal window, pop-out latch-style windows in the sliding side-doors and more.

The driver also gets a 12-inch colour digital instrument cluster with configurable display plus there’s a 13-inch colour touchscreen display for the multimedia system which includes four-speaker audio, digital radio, Apple CarPlay/Android Auto/Bluetooth connectivity and 'SYNC' voice-activated commands.

The Polo is powered by Volkswagen’s 1.0-litre (EA211) three-cylinder turbo-petrol engine, driving the front wheels through either a five-speed manual gearbox (yep, five-speed) or seven-speed dual-clutch auto in the Life, or auto only in the Style.

Important to note the all-alloy triple is tuned to produce 70kW/175Nm in the Life manual, those numbers jumping to 85kW/200Nm in the Life auto and Style.

No matter the output, maximum torque is available from 2000-3500rpm, with peak power arriving from 5000-5500rpm.

The 'EcoBlue' 2.0-litre four-cylinder turbo-diesel engine produces 125kW of power at 3500rpm with peak torque of 390Nm tapped between 1750-2500rpm. It uses AdBlue to minimise emissions.

The eight-speed torque converter automatic provides the option of sequential manual-shifting using the column-mounted stalk, which can be preferable in some situations when hauling heavy loads. It also offers five drive modes comprising 'Normal' (default), 'Eco', 'Sport', 'Slippery' and 'Tow/Haul'.

If VW’s aim in turning the wick down on the manual Polo is improved fuel-efficiency it’s a dubious move with both versions of the 1.0L three-cylinder engine returning an official fuel economy figure of 5.4L/100km on the combined (ADR 81/02 - urban, extra-urban) cycle.

And the environment is ultimately the (not so big) loser, the 70kW manual producing 124g/km of CO2, while the 85kW auto trims that to 123g/km.

Minimum fuel recommendation is 95 RON premium unleaded, although you’ll need just 40 litres of it to brim the tank. Using the official consumption figure that translates to a range of 740km. 

Ford claims official combined average consumption of 8.0L/100km and the dash display was showing 8.7 when we stopped to refuel at the completion of our 274km test, which comprised the usual mix of suburban, city and highway driving of which about one third was hauling a heavy payload.

Our own numbers calculated from actual fuel bowser and tripmeter readings were close to these figures at 9.1, which is still excellent sub-10L/100km economy for a vehicle weighing more than two tonnes dealing with a variety of loads and roads.

Therefore, based on our consumption figure, it should deliver a real-world driving range of around 770km from its 70-litre tank.

The Polo’s launch drive program covered around 150km of city, suburban and freeway running from inner Sydney, through twisting B-roads to the city’s south, and sprawling semi-rural areas further west.

We sampled the Life and Style, both in 85kW seven-speed auto form, and first impressions are dominated by how refined this little car feels in terms of ride quality and noise suppression. 

Typically throaty three-cylinder engine and exhaust noise is there under load, but it’s relatively low-key. And even on coarse secondary roads the Polo remains quiet and composed.

Zero to 100km/h comes up in around 10.5 seconds, which isn’t going to rewrite the class record books, but with seven ratios to play with the engine stays in its 2000-3500rpm sweet spot most of the time.

There’s more than enough pulling power for safe highway overtaking, and cruising at 100-110km/h is easy. You don’t have to mash the accelerator to maintain a comfortable pace.

Suspension is strut front, torsion beam rear, and if you’re inclined towards a cheeky fang through your favourite set of corners, the Polo is heaps of fun. At a fraction over 1.1 tonnes it’s light but feels planted and stable on twisty sections.

The steering’s nicely weighted and road feel is good, plus the front seats are supportive and comfortable over long stints behind the wheel.

Not surprisingly, parking is stress-free thanks to the Polo’s compact dimensions and good visibility.

Braking is progressive and reassuringly firm, but, although we didn’t drive the Life manual at launch, be aware its back brakes are drums, a ‘technology’ largely unknown beyond base utes in 2022.

Nothing wrong with an efficient drum set-up on a light-weight car, but let’s just say it’ll be interesting to drive that variant and see how it pulls up under pressure.   

Under the heading of random thoughts, the combination of on-screen touch controls, and physical dials for the multi-media system is welcome. And the connection for Apple CarPlay and Android Auto is wired or wireless which is handy for those who prefer the surety of a wired connection or the flexibility of one less cable in their life.

It’s spacious and comfortable with a car-like driving position, large left footrest and plenty of steering wheel/seat adjustability including 10-way power adjustment for the driver's seat including lumbar support.

This van is particularly well suited to long-distance driving, given the fold-down inboard and outboard armrests for the driver and front passenger seats. This ‘captain’s chair’ design provides ideal elbow support to minimise neck and shoulder strain during long days on the road.

The 2.0-litre turbo-diesel’s ample 390Nm of torque ensures spirited response regardless of drive mode, with the well-calibrated auto ensuring most driving occurs within the engine’s peak torque band which is right where you want it.

Ride quality and handling are excellent and remain consistent regardless of payloads. Although the driver’s rear view is minimal through the small bulkhead window, the large truck-style door mirrors combined with a reversing camera and active driver aids like blind-spot monitoring, rear cross-traffic alert and parking sensors make it easy to live with in busy urban settings.

It’s also an effortless highway cruiser, with the engine only needing around 2000rpm to maintain 110km/h which is comfortably within its peak torque band. Most noise at these speeds, which is far from intrusive, comes from the tyres as engine and wind noise are negligible.

To test its GVM rating, we loaded 650kg into the cargo bay which combined with our two-man crew equalled a total payload of 830kg. Although sizeable, that was still more than 200kg shy of its legal limit.

The coil-spring rear suspension compressed 55mm under this loading, with long cone-shaped jounce-rubbers mounted on the chassis rails above being pressed into service to provide a second stage of weight support. This design is very effective in providing a smooth ride free of any jarring thuds over bumps when heavily loaded.

It made light work of our 13 per cent gradient, 2.0km-long set climb at 60km/h, easily hauling this heavy payload to the summit. Engine-braking on the way down, in a manually-selected second gear, was equally competent as no pedal-braking was required to stay below the 60km/h posted speed limit during this descent.

Our only driving criticism was an annoying rattle coming from the window in the right-side sliding-door (close to the driver's ear) and another emanating from the cargo bay over larger bumps.

The Transit Custom comes with a maximum five-star ANCAP rating (from testing in 2024) during which it achieved a premium 'Platinum' grading with a near-perfect 96 per cent score in the Commercial Van Safety Comparison for collision avoidance.

It features seven airbags including side-curtains for the rear seat, AEB with intersection assist, roll-over mitigation, blind-spot monitoring, rear cross-traffic alert, traffic sign recognition, trailer sway control, tyre pressure monitoring, front/rear parking sensors, a 180-degree reversing camera and lots more. Both outer rear seating positions have ISOFIX anchors and top-tether child seat restraint points.

Volkswagen Australia covers the Polo with a five-year/unlimited kilometre warranty, which is now the volume market standard.

The paint is warranted for three years/unlimited kilometres, “Through Corrosion” is covered for 12 years/unlimited kilometres, and 12 months roadside assistance is included.

Servicing is required every 12 months or 15,000km, with prices over the first five years for the Life manual (70kW) ranging from a low of $413 to a high of $929, the average per service coming out at $560, bumping up to $580 for the Life auto and Style (85kW).

Capped price servicing is available, however, over five- and three-year plans. Paying up-front for five years results in a $664 saving over pay-as-you-go for the Life manual, and $716 for the Life auto and Style.

A compelling side benefit is the ability to fold servicing costs into the vehicle’s financing at the time of purchase, and the plan is transferable if you decide to sell the car before the five or three years is up.

The vehicle is covered by a five year/unlimited km warranty.

Scheduled servicing is every 12 months/30,000km whichever occurs first. Capped-price servicing for the first four scheduled services up to four years/120,000km totals $1996 or $499 per service.