Volkswagen ID. Buzz vs Ford Transit Custom

What's the difference?

The only way to make this car cooler would be to add a split fold-out windscreen and a tube steel luggage rack on the roof.

It’s fast, super practical, comfortable and guaranteed to put a smile on the face of premium family buyers ready to go for something different. And that smile will extend to just about everyone who lays eyes on it. I love it.

Note: CarsGuide attended this event as a guest of the manufacturer, with travel, accommodation and meals provided.

Does the world need a pair of electrified Transit Custom vans? It’s not as simple a question when it comes to commercial vehicles like these, because there’s a fair chance the last-mile delivery sector is going to absolutely love the EV variant of the Ford van. Charged overnight at a depot, the EV Custom has the potential to massively reduce running costs for large and small fleets, as well as reduce downtime in terms of maintenance. It could be a big win.

But for our money, the PHEV Transit Custom is the one that offers the most promise. The usual EV compromises and range anxiety are shown the door and the plug-in driveline not only trumps the traditional turbo-diesel for running costs, refinement and actual performance, it also promises day-to-day efficiency that even the otherwise handy Ford diesel just can’t match. Win, win, we believe it’s called.

The question now is what Ford does with this driveline. Surely, as an option for the Tourneo people-mover (itself Transit Custom based, so all the hard work is done) the PHEV driveline seems like a foregone conclusion. And that’s the Transit van we’d most like to see, to be honest.

So, take these vehicles as a taste of what might be to come. The first shot in a market segment that stands to gain more than most from electrification.

Note: CarsGuide attended this event as a guest of the manufacturer, with accommodation and meals provided.

The ID.Buzz GTX is characterised by a unique front bumper with new integrated daytime running lights near its outer edges and a narrower black honeycomb grille. 

GTX badging and the exterior mirror housings are finished in high-gloss black, and 21-inch alloy wheels are standard.

The rich ‘Cherry Red’ solid paint finish of the launch test car is exclusive to the GTX and it’s a fair bet many buyers will stump up the extra $4K required for a two-tone treatment, in this case with ‘Mono Silver’ as the highlight colour.

The interior is familiar ID.Buzz territory, with the long, broad dashtop pushing the windscreen and small front windows beside it into a quintessentially Kombi ‘bay window’-style design.

A 12-inch central multimedia screen sits proud of the multi-layered dash, and a slick 5.3-inch LCD instrument and car data display is fixed in front of the driver.

A black headliner dials up the sporty feel, the electric front seats are a GTX-specific design and the synthetic diamond pattern microfleece trim is highlighted by red contrast stitching and piping. 

The red cross-stitching extends to the steering wheel and smile-inducing stainless steel ‘play’ and ‘pause’ symbols on the accelerator and brake pedals are retained.

The sub-zero cool exterior design manages to merge with a more restrained and practical interior perfectly. VW has solid retro form with the ‘New Beetle’ from the 1990s and this primo ID.Buzz looks amazing. It drew an instant crowd of curious onlookers every time we stopped. 

Functionality trumps all else in commercial vehicles, but even so, the Transit Custom is a pretty cool looking thing, particularly in Sport trim with its stripes and alloy wheels. It’s easy to see how the van might appeal to private buyers as well, both as family transport with optional rear seats and windows or decked out as a camper. Keeping the roofline below 2.1 metres also means the Custom will work in an underground car-park environment.

Inside, it’s all about function and while there are plenty of hard plastics in evidence, the sheer attention to detail regarding storage and convenience features is what you’ll remember. Maximising interior space is part of that and the Transit Custom cleverly uses front airbags mounted in the roof lining, clearing up dash-top space that has subsequently been used to locate a second glovebox.

The ID.Buzz GTX is offered in shorter wheelbase variants with five- and six-seat configurations for other markets, but here it’s seven seats and long-wheelbase only.

At close to five metres long and just under two metres wide, it’s road-trip ready with heaps of breathing room for all seven occupants.

Placement of the gearshift on the right-hand side of the steering column frees up extra space in the front and there’s heaps of storage including a moveable (and removable) centre console unit between the front seats with pull-out drawers at either end, two trays in each door (the lower one offering room for multiple large bottles), a decent glove box and a fold-out dual cupholder unit.

There’s also an oddments shelf in front of the passenger, a wireless device charging slot in the dash and adjustable fold-down armrests on both sides of the front seats.

Pull the handle on the power-opening sliding side doors and the second row opens up with three seating positions offering hectares of room in all directions. 

This row can be moved 200mm longitudinally if a turf war erupts with those in the third row. And storage is great with two pockets and a fold out table on each front seatback as well as huge door bins with waste baskets included. There are also adjustable vents with temperature control in the roof.

There’s enough head and legroom for adults in the third row although the backrest is relatively upright. Even access is straightforward and there are numerous storage trays, cupholders, air vents and storage slots back there.

Power across the cabin runs to two USB-C ports in the dash, another in the front passenger area and four USB-C charging sockets in the rear.

Boot space increases from a handy 306 litres with all seats up to 1340 litres with the 50/50 split-folding third row down, and 2469L with it and the 60/40 split second row lowered. That’s plenty.

And that 1.6-tonne braked trailer towing capacity means a jet ski, even a mid-size camper trailer, is within hauling range.

The power tailgate is welcome and the rear of the boot’s load platform sits above two storage boxes. But you won’t find a spare of any description back there; a repair-inflator kit is your only option. So beware, a flat could really suck the air out of this mobile family room.

Here’s the meat and potatoes of a vehicle like the Transit Custom. If it can’t cut it as a workhorse, then there’s not much point in having it take up showroom space, and Ford knows that. But Ford also has loads of experience in making one and two-box vans work for their living. The fact is, these vehicles have been best-sellers in Europe for decades, so there’s plenty of back-catalogue to draw from.

Knowing that some drivers will spend a full shift in the cabin of the Transit Custom, Ford has gone to a lot of trouble finding little nooks and cubbies for things like clipboards, pens and phones to live. There’s also a fold-down centre seat that forms a small desk, two gloveboxes, and no less than four cupholders across the cabin. A large storage area lives under the flip-up passengers’ seat.

There’s a single USB-A charging port in the cabin and no less than five USB-C ports, as well as a 12-volt socket in the dashboard. Bottles can be stored in either door pocket and the front cabin steps are illuminated. A flat-bottomed steering wheel makes sliding across the cabin easier.

In the cargo bay, the walls feature protective panels and there’s a hose-out plastic mat on the floor. You’ll also find LED cargo lights, eight tie-down points in the long-wheelbase Trend and two fewer in the shorter Sport. Integrated roof racks are standard and while only one sliding side door is standard, there’s the option of a second one on the other side. The standard rear doors are the barn-door type, but open wide and back on to the vehicle’s sides to allow for fork-lift loading. A tailgate version of the rear door is optional.

There’s a load-through hatch giving a total length of 3.45m in the long-wheelbase version and, depending on what variant you choose, the payload is anything up to 1339kg. Cleverly, the top-hinged hatch cover for the load-through is held up by a magnet when in use so it doesn’t rattle against the load over bumps.

Towing capacity for either electrified Transit Custom is down from the turbo-diesel's 2800kg to 2300kg.

Keeping passengers safe in a nose-to-tail crash is a metal bulkhead with a window, but the window can be deleted as part of a security pack on the long-wheelbase variant, at which point the interior rear-view mirror becomes a camera screen. That mirror also incorporates a forward-looking dash cam.

It won’t matter to everybody, but it’s worth mentioning that the PHEV Transit has a space-saver spare wheel, while the EV variety has no spare at all.

All Fords are now connected via modem, allowing managers back at head office to receive alerts for low fuel or tyre pressure and even track their vehicles when they’re on the move. For fleet managers, this will doubtless be welcomed. For the drivers, perhaps not so much.

Let’s start at the start. The E-Transit Custom Trend is the pure EV entry-level version. With battery-only operation, it’s the more radical of the two drivelines. The next step up in the EV line-up is the E-Transit Custom Sport with the same driveline and a few standard equipment additions.

The same goes for the PHEV Transit; the Trend kicks things off and the Sport adds the same trinkets.

The biggest difference, of course, is in terms of the wheelbase. The Trend grade (in either EV or PHEV) uses the long-wheelbase version of the Transit platform, while the Sport trim level is based on the short-wheelbase Transit.

All versions get a central 13-inch infotainment screen, LED lighting, full Android Auto and Apple CarPlay, wireless connectivity, embedded sat-nav, a 12-inch dashboard screen, keyless entry and start, and wireless phone charging.

Beyond that (and, again, the differences in trim remain identical across EV and PHEV variants) you get 16-inch steel wheels for the Trend and 17-inch alloys for the Sport, and the Sport comes with a body-kit including a rear spoiler and a set of racy looking exterior stripes. Inside the Sport also gets striped seat trim (still fabric and not leather) dual-zone climate control (single-zone for the Trend) and a 10-way powered driver’s seat (manual in the Trend).

The biggest interior difference is in the seating layout. The basic set-up is a three-position front seat, while the more utilitarian Trend, oddly, is the one with the option of individual buckets and an arm-rest for both occupants.

Prices start at $67,590 before on-road costs for the PHEV Trend (LWB), while the PHEV Sport (SWB) lands at $69,990. The parity is maintained in the EV version with the Trend starting at $77,590 and the EV Sport at $79,990. Those EV prices are a bit more than some of the competition (LDV eDeliver 7 and Peugeot Partner) but are line-ball with the Volkswagen ID. Buzz Cargo. The PHEV Transit Custom variant at ten grand less seems pretty competitive, then.

The GTX is a twin-motor AWD, the front unit generating 80kW/134Nm and the rear 210kW/560Nm. Total output is 250kW/590Nm which boosts towing capacity from 1.0-tonne in the single-motor ID.Buzz to 1600kg.

A single-speed transmission sends drive primarily to the rear wheels to maximise efficiency, the dual-motor set-up able to direct power to the front axle as required during acceleration or to manage available traction.

Although they might both subscribe to the concept of electrification, under the skin the Transit PHEV and EV are quite different animals. That’s starts with the fundamentals, with the front-engined PHEV Transit Custom using front-wheel drive, and the pure EV variant placing the single electric motor between the rear wheels for a compact rear-drive layout. As per usual practice, the EV’s batteries are positioned under the floor.

That single electric motor, when fed by the standard 64kWh battery, gives the EV Transit Custom a sensible power output of 160kW and a meaningful 415Nm of torque. Thanks to the way an electric motor makes its power (and torque, more importantly) there’s no need for a conventional gearbox, so a single-speed transmission is all that’s required.

The PHEV, meanwhile, uses the combination of a 2.5-litre petrol engine, teamed with a single electric motor. Interestingly, the electric motor is more powerful than the non-turbocharged petrol engine, but when both are delivering, there’s a total of 171kW of power and 400Nm of torque. A continuously variable transmission (CVT) is fitted for maximum efficiency.

Four-wheel disc brakes are fitted on all electrified Transit Customs in deference to their greater kerb weight (just shy of 2200kg for the LWB). Independent rear suspension is also a feature on all Transit Custom variants, and has been engineered to be compatible with the one-tonne payload standard.

Ford has also fitted the PHEV Transit Custom with selectable drive modes, four in the Trend (Tow, Normal, Eco and Slippery) and five in the Sport with the addition of a, you guessed it, Sport mode. The PHEV builds on that with modes to force electric operation, store the battery power for later or use a combination of both at the car’s discretion.

The ID.Buzz GTX’s 86kWh lithium-ion battery delivers a claimed (WLTP) range of 473km and the car uses a CCS Type 3 socket. VW includes a Mode 2 and Mode 3 cable as standard.

The claimed 10-80 per cent 200kW DC fast charge time is 26 minutes, while the same top-up takes nine hours at a maximum 11.0kW AC capacity.

Claimed energy consumption on the combined (urban/extra-urban) cycle is 20.2kWh/100km (WLTP) and over several hundred kilometres of mainly B-road and freeway running on the launch we saw an average of 24.5kWh/100km, which isn’t out of order given the type of driving involved.

Typically, for a hybrid vehicle, Ford quotes a staggering combined fuel economy figure for the Transit PHEV. In this case, that’s a marvellous, yet often unattainable 1.7 litres per 100km with tailpipe CO2 emissions of just 38 grams per kilometre.

No, you probably won’t achieve this in the real world, and our testing suggests closer to 4.2 litres per 100km in urban running which is where the PHEV shines most brightly thanks to the opportunity to harvest energy in stop-start traffic.

And even though that’s a long way from 1.7 litres per 100km, it’s still a pretty impressive number for a big, heavy vehicle with garden-shed aerodynamics. Combined with the Transit’s 63-litre fuel tank, there’s a real chance of stretching fill-ups beyond the 1000km mark.

The plug-in element provides for an electric range of 54km which is off the pace for most PHEVs and means any delivery driver in a Transit Custom PHEV will be making use of the petrol engine pretty much daily.

Unlike the Transit Custom EV with its 64kWh battery, the PHEV’s smaller 11.8kW battery doesn’t allow for commercial fast chargers. Instead, you can take the battery from fully discharged to 100 per cent capacity in seven hours on a household 10-amp socket, or in four hours, 15 minutes on a 15-amp outlet, which equates to a maximum AC charge rate of 3.5kW.

The Transit Custom in EV form, meanwhile, can be charged from zero to 100 per cent capacity in 6.7 hours on an 11kW outlet, but can also make use of fast DC charging. At that point, it’ll charge from 15 to 80 per cent in 32 minutes at its maximum charge rate of 125kW.

Ford claims a range of 301km for the Transit EV Trend and 307km for the slightly lighter Sport. Both those figures are likely to be a little optimistic in the real world, but we reckon, based on our on-test power usage figure of 17kW per 100km, they might be a lot closer to the mark than many other makes claim. So, that should, theoretically, work for most delivery vans in major cities where daily distances are generally below 200km.

Despite the fact that it weighs in at around 2.8 tonnes (2780kg), Volkswagen Australia says this dual-motor ID.Buzz accelerates from 0-100km/h in 6.4 seconds and on to a 160km/h maximum velocity, if you dare. 

And there is always some serious oomph lurking under your right foot. Trundle along at 65km/h, pin the accelerator, and in roughly two blinks of an eye you’re doing 95km/h. 

Proportionally, this car is like a loaf of bread on wheels - about as high as it is wide. And on the windy launch drive we were buffeted a bit, the car moving sideways slightly when hit with a gust. But overall, it remains stable despite its proportions. That said, some wind noise comes over the bluff nose on the freeway, but never to an alarming degree. 

The ID. Buzz rides on VW’s Modular Electric Drive (MEB) platform and there’s been past criticism of the short-wheelbase versions' ride quality, but there are no such issues here.

Suspension is by struts at the front and semi-trailing arms at the rear and this GTX has had a suspension retune with particular attention paid to key components, including the dampers.

On rural roads that have seen better days, dotted with potholes, bumps and thumps, a combination of that suspension retune and the longer wheelbase helped the GTX handle it well. 

There are five drive modes with Comfort the default. Eco smooths out acceleration, tapers the climate control and reduces overall power, while Sport dials up the powertrain, suspension and steering. Traction optimises the AWD system for loose or slippery surfaces and Individual allows you to cherry pick various attributes for a custom set-up.

Steering is progressive rate and you can feel it loading up nicely as you head into a corner. Not the last word in terms of road feel, but the car points accurately and turn-in is nice and progressive.

At the same time you’ve got the electric motors constantly shuffling drive between the front and rear axles, helping you out if you decide to explore the car’s sporty nature and have a crack in the corners.

Tyres are Hankook Ventus S1 Evo3 EV specials (235/45 fr - 265/40 rr) and in long, sweeping bends, taken at pretty decent speed, they grip hard. Even on coarse-chip B-road surfaces there’s a bit of rumble but it’s far from a roar.

Braking is by large (358mm) ventilated discs in the front and, believe it or not, drums at the back. A well-designed, modern drum brake can work effectively and the regenerative braking in an EV like this is a big factor in terms of washing off speed.

In terms of lower speed manoeuvres, you’ve got a 360-degree camera view as well as a reversing camera and front and rear parking sensors. If you really need some help, Park Assist Plus will get the job done for you.

In terms of ergonomics, we spent hours behind the wheel and the front seats remained comfortable and supportive in terms of lateral grip.

Speaking of grip, the steering wheel is nice to hold. And the cool little 5.3-inch instrument and car data display is clear as a bell, and the large 12-inch media screen is easy to use and working through the different screens is largely intuitive.

We’ve said it plenty of times before, but delivery vans really have come a long way. What were once bucking, sliding, pitching, screeching monsters are now almost as comfortable as a car and vastly more stable and predictable to drive even at freeway speeds.

The EV variant almost sounds and feels like a modern Melbourne tram in the way it accelerates with authority but also in near silence with only the suspension and a bit of tyre slap over sharp edges to spoil the serenity. Even then, the noises barely intrude. Tyre noise is the worst of it.

Performance is strong and effortless and this is a parcel van that accelerates like a decent car right up until about 100km/h when things start to tail off a little. The overall driving position is a bit sit-up-and-beg, but that’s actually comfy over longer distances and the seats themselves are good with plenty of padding, but not too much bolster that you need to climb over it to enter or leave the cabin.

The column-mounted gear selector is smart, but does mean the indicator stalk moves to the `wrong’ side, and confusing them can leave you in Neutral. And even though it’s a clearer, sharper result than many cars offer, the camera-screen interior rear-view mirror (if you choose the solid cargo-barrier version) is never as good as a conventional mirror. For some reason, the camera screen lacks the depth of field of a mirror and is more difficult to focus on. Those who wear reading glasses might struggle with it.

On the plus side, the EV variant’s one-pedal-driving setting is brilliantly set up and allows for bringing the Transit Custom to a complete stop without touching the brake pedal. Also better than average is the calibration for the driver aids including the lane-keeping assistance which is there to help, but never call the shots.

The PHEV version is, logically, more of the same, although the ride quality seems a little better with an extra layer of plush particularly on smaller, sharper bumps. The slightly lower kerb mass that allows for the one-tonne payload without the same spring firmness is probably the reason.

What the front-drive PHEV can’t achieve, however, is the EV’s level of power-down and grip. Floor the throttle and the PHEV will easily make its front tyres chirp and introduce a small amount of tugging at the wheel. Over bumps with lots of throttle, the PHEV will also momentarily lose traction, but meantime, it’s just as quick as the EV version, even if the CVT is evident in the way the engine revs up and the rest of the van eventually catches up with it.

All four versions of the electrified Transit Custom feature the same safety gear, reflecting the increasing importance of OH&S concerns regardless of the vehicle’s purchase price. On that basis, you’ll get six airbags including side and side-curtain bags. There are also a pair of front airbags regardless of whether you have the standard cabin (three-seater) or optional two-seater layout.

Driver assistance packages include stability control with traffic sign recognition, adaptive cruise control, blind-spot monitoring, rear cross-traffic monitoring, exit warning, forward collision warning, lane keeping assistance, parking sensors front and rear and a 180-degree rear camera system. There’s also autonomous emergency braking that incorporates pedestrian recognition.

It’s also good to see a standard tyre pressure monitoring system, too.

The Transit Custom has been rated by ANCAP according to its light-commercial vehicle Medallion system which assesses active safety systems rather than actual crash data. In this case, the vehicle achieved the highest, Platinum, rating with a 96 per cent score.