Warranty
I purchased my first new car at 72, a 2017 Kia Cerato Sports. The sat nav was very important to me and part of the advertising was based on the sat nav. Now, the sat nav mapping is four years old and the two odometer readings on the dash disagree immensely, sometimes up to 10 km out, I emailed the dealer twice, received an auto receipt, but no contact from them. Next I phoned KIA Australia and they said it was a warranty job, but the software company who wrote the software for the sat nav is no longer. Now, I have had to obtain a Garmin sat nav and put that in the car! If the sat nav systems are in both Cerato and Rio, there must be a lot of frustrated owners. My sat nav says, "You are going too fast!” even when I am stopped at a stop sign. Just past Gympie it is 110 km/h but my sat nav says it is 50 km/h, which once was road works finished three years or more ago. I need help and advice, as I'm not getting it from KIA. Who can help?
I have a 2013 Nissan Pulsar and in the past year I have had the CVT transmission replaced three times. Nissan has provided me an extended warranty as the normal warranty expires this year, however this issue has just happened again for the fourth time this year. I have contacted the ACCC and they have advised me it is up to the manufacturer to either repair/replace/refund. Is there any legal way to seek other resolutions instead of getting this replaced every time?
I've got error "Transmission malfunction service now" on my 2012 Ford Focus. Is this anything related to dual-clutch PowerShift transmission problem? Also, does Ford take responsibility to fix this issue without charging me? I
believe I have 5 years extended warranty that expires on Jan 2018 and my car is currently inspected by Ford mechanics.
My brother and sister and I purchased a new 2013 Ford Focus Trend for our 65-year-old mother. The car was 18 months old when it encountered its first auto breakdown. At first they told her it was the way she was driving the car and made her look stupid. All up it has had four separate repairs including full transmission replacements, and after every time we were promised “the problem is definitely fixed this time”. It was in the workshop for weeks. The last and final straw for us was on Nov 11th 2017 when I got a phone call from my mother in tears, stuck in the middle of an intersection in Geelong with no gears. Long story short, the car is now at the dealership we bought it from (and who has done all the repairs). They have “repaired” the car for the fourth time and has been ready for pick up for two weeks but my mum, who is now 68-years-old, cannot and will not get back into that car! She is physically scared of the vehicle and gets visibly upset at the thought of it. The dealer has hand-balled it to Ford Australia and they have come back with an offer of an $8850 changeover cost to us to put her into a new car. Part of this equation was a trade-in valuation of a mere $5000 for her car, a Trend with 93,000 km and in great condition, apart from the obvious. I feel we are being kicked in the guts and aside from taking legal action we feel helpless with our options. We don't want this to drag out as mum’s state of health is a great concern. Do you have any advice on our next course of action?
The CVT transmission in my 2011 Mitsubishi Outlander has failed after just 127,000 km, despite a full service history and only local city driving. Mitsubishi are quoting $7000 to fix a 6-year-old car. Is this normal?
I understand calcium batteries are now advised. Are all, or most, batteries sold now "calcium batteries". Also, what could one expect as a reasonable life of a battery in terms of its warranty period, i.e. if you have a battery with a 2-year warranty would it be reasonable to expect it to last say three years? Or, if a 3-year warranty could one expect say four years under usual conditions?
I have a 2015 Citroen C4 that’s done around 28,000 km. At 15,000 km they had to replace the engine and now it looks that the engine is broken again. Do you have any advice on what to do, what can I claim from Citroen, and what are my specific rights?
The brand new Kia Carnival I purchased three months ago keeps pulling â¨to the left. I took it back a couple of times and the KIA⨠workshop has done a wheel alignment, but it still pulls to the left. The â¨service consultant has blamed the uneven Aussie roads and the fact that I shouldn’t take my hands off the steering wheel. Nevertheless, it is⨠worrying. What should I do?
