What's the difference?
The Renault Master range has been refreshed, and this was our first chance to see what changes have been made.
You should be able to tell just by the look of the 2020 Master that there’s a new design with a more modern looking front-end. And the inside has been thoroughly modernised, too.
But with contemporary rivals such as the VW Crafter and Mercedes-Benz Sprinter - both of which launched in all-new generation guises in 2018 - the question is whether the ageing, yet facelifted Master is worthy of consideration.
We spent a week with it - and covered plenty of kays in it - to find out.
The Lexus NX 450h+ F Sport is a well-specified and plush-looking medium SUV that has a plug-in hybrid powertrain - a first for the brand.
On paper, it seems to tick the boxes for size, luxury and efficiency but we've been testing the flagship grade to see if it's a winning combo in real life.
If you’re after a budget-conscious offering in the large van segment, the Renault Master could be a really solid proposition. It falls short of the safety expectations set by its newer rival, though, and that’s something you might not be able to put a price on.
The Lexus NX450h+ F Sport is a gorgeous mid-size SUV that combines great specs and a fairly efficient plug-in hybrid powertrain. It’s a comfortable and easy ride which should appeal to a wide range of driving styles. It also looks good parked at the kerbside of a city street and with it ticking most of the boxes, it may become your new best friend.
The front-end styling of the Master has been modernised with a “robust” new look which sees it adopt a more upright nose with a bulkier grille, squared-off headlights (with LED daytime running lights as standard, along with halogen headlights).
There were no other changes made to the exterior, so if you see it side on or from the rear, you’d be hard pressed to tell if it's the new model.
This is the second facelift for this generation (X62) Master, which originated back in 2010. It is also offered in some markets as a Nissan, Opel, and Vauxhall. And this version certainly freshens up the appearance, though the practicality of the Master line-up remains unchanged.
That’s a good thing: you can still get the van as a short-wheelbase with low roof (L1H1), a mid-wheelbase with mid roof (L2H2), a long-wheelbase with mid roof (L3H2), or an extra-long-wheelbase with high roof (L4H3). There’s also the choice of a single cab-chassis Platform ute model, too.
Our test model is the L2H2, meaning dimensions of 5575mm long on a lengthy 3682mm wheelbase (giving it a 13.6-metre turning circle), while the width is 2070mm and the height is 2499mm. Too tall for car parks (and drive-thru windows, in this age of social distancing).
The good news about the height, though, is that it allows you excellent interior dimensions. The cargo hold of this version is 3083mm long, 1765mm wide (and 1380mm between the wheel-arches, enough for Aussie pallets to slide in easily), and the height is 1894mm inside. I’m six-foot tall (1820mm) and that meant I could safely step in and out of the cargo zone without fear of hitting my head. The load space is 10.8 cubic metres in this spec.
As you’ll see in the interior section, the cabin has been given a bit of attention too - you can see it in the images below.
The NX simple looks like a scaled-down version of its larger RX cousin, so if you like that you’ll like what the NX.
It looks sweeter, though, with its smaller proportions being only 4660mm long and 1670mm high but there’s enough sharp pleating in the panelling and rear LED lights to give it a sporty edge. It’s a design that should appeal to a wide range of people.
The interior helps the NX compete against some of its flashier rivals, but the BMW X3's interior beats it hands down with the wow factor. Still, the dual-toned leather upholstery and fabrics of our test model scream understated luxury.
The perforated leather of the seats is supple underhand, but even the robust synthetic leather on the backs of the seats and some door panelling feels like the real stuff most of the time.
The dashboard components – like the air vents, displays and accents – are well integrated and seem well-built. The cockpit is intimate and plush overall, and it always reminds you that you're in the cabin of a luxury vehicle.
Like all vans in this segment there are some cabin smarts that will make your life a lot easier if you spend a lot of time in the cockpit.
There are storage options aplenty, including overhead folder holders, a trio of dash-top storage caddies, dash-top cup holders, huge door pockets with bottle holders, some smaller storage cubbies near the shifter, and a glovebox that is, in the French tradition, good to hold a pair of gloves and not much else. This model had the dual passenger bench seat, with a hidden storage section underneath, and you can fold the middle seat down to form a desk platform with cup holders if that’s what you need.
Along with the storage smarts, the updated Master has seen some major changes in terms of infotainment intelligence, too. The new 7.0-inch MediaNav touchscreen system with Apple CarPlay and Android Auto is a welcome advancement for the brand, and during my time in the vehicle it proved simple to use and quick to react. The sound isn’t terrific, with just two speakers fitted, and I had to turn it up pretty loud to overcome the wind noise from this mid-roof model.
The driver’s seat is comfortable and offers decent adjustment, with height and lumbar adjustment. It’s easy to step up into the cab, too, despite there not being side grab handles. The driver also gets a new digital instrument display section on the redesigned dashboard, which includes a gear-shift indicator (but not a gear position indicator), and a digital speedometer and trip computer.
The steering wheel is new, too, and it’s much nicer than the old grainy plastic number in the pre-facelift version. Gone are the round vents across the dash and round plastic sections of the old model - now there are squared-off, more modern looking finishes that clearly aim to mimic the exterior’s now boxy-edged body.
In the cargo zone there are multiple tie-down hooks (eight on the floor, four on the side wall pillars), making for plenty of options to secure a load - though as can often be found with these eye-hook points, they can be a little too far inboard to make good use of, and in the Master’s case, there are no tie-down points rear of the wheel-arches. There is a 12-volt outlet in the back pillar, however.
The cabin of the NX is spacious where it needs to be for four adults to be comfortable on a longer journey, and features enough equipment to satisfy most.
Access is best at the front because of the wider door apertures and while still easy enough to get in and out of from the back, the rear wheel arch cuts into the aperture a bit.
The front seats are very comfortable with thick padding, tall side bolsters that lock you into place in a turn as well as heating and cooling functions.
The back seats are almost as comfortable as the front! However, the outboard seats offer the best under-thigh support. It is a shame that they miss out on heat functions for its grade level, though.
Storage is fairly good for the class, with lots of small item cubbies up front like a sunglasses holder, a mini drawer next to the drivers' knee and a dedicated phone holder and two cupholders. The large glove box (that can hold more than just a manual) and mid-size middle console shoulder most of the storage burden, though.
In the back you get a couple of map pockets, small storage bins and two cupholders. which is most than enough for this size of SUV.
The boot offers an impressive 520L of capacity and a level loading space makes it an easy car to slide larger gear in and out of. The little storage compartment under the floor is handy for charging cables and the hands-free powered tailgate is always handy to have.
The technology is a nice mix of easy-to-use and high-end with a responsive touchscreen on the 14-inch multimedia display. The system has built-in sat nav, wireless Apple CarPlay and Android Auto. The CarPlay was simple to set up and has maintained a steady connection with my iPhone this week.
Charging options are decent with two USB-C ports and a 12-volt socket per row, as well as a wireless charging pad up front.
The 2020 update for the Renault Master saw prices adjusted to compensate for additional standard equipment now offered range wide.
You can read the full pricing and specs breakdown story here, but the standard goodies for the Master include: a new 7.0-inch touchscreen media system with USB input, Bluetooth, Apple CarPlay, Android Auto, sat nav and reversing camera display, a two-speaker sound system, rear parking sensors, 16-inch steel wheels with a full size spare fitted under the rear body, body-protective cladding, twin-view side mirrors with electric adjustment, electric windows, cruise control, air conditioning, remote central locking, halogen headlights, LED daytime running lights, and rear fog lights.
The list price for the L2H2 mid-wheelbase manual model used in this review is $47,490 plus on-road costs (RRP or MSRP), but Renault is advertising this exact spec for $47,990 drive-away, which is pretty compelling - you don’t even need to be an ABN holder for that discount.
The Master MWB van comes as standard with barn doors at the rear (270-degree opening), and a sliding side door on kerb side (left), while SWB models get 180-degree barn doors. It also features a steel bulkhead as standard, as well as a three-seat layout up front. There’s a handy lift-up base on the bench part of the seat, which allows you about 100 litres of hidden storage if you need it.
There are numerous options for buyers to customise their van to suit what they need. There are several packs to choose from, such as: the Trade Pack - wooden floor, full height timber wall lining, rear step, LED ceiling lights ($1600); the Business Pack - front fog lights, hands-free key card and push-button start, chrome exterior and interior trim finishes ($1000); and the Convenience Pack - auto high/low beam lights, lane departure warning, blind spot monitoring and front parking sensors ($1000).
You can option individual elements such as a driver’s side sliding door ($800), a driver’s suspension seat ($800 - removes the side airbag for the driver), a single passenger seat ($200 - N/A with driver suspension seat, adds passenger-side airbag protection), and if you choose RWD model there’s an available differential lock ($1000). Last but not least, you can have glazed dual sliding doors for $800, but only if you also option the Trade Pack.
Colour options include no-cost solid paint finishes in white, grey, dark blue, light blue, yellow, orange and red (the interesting colours will need to be pre-ordered). There are also three metallic paint options in grey, black or a silver/blue look, and the cost there is $1000.
With a price hike of almost $6K, our flagship NX sits at $95,900 before on-road costs, but it's still slightly more affordable than its top-grade plug-in hybrid rivals.
The Volvo XC60 Ultra is priced from $101,390 and the outgoing BMW X3 xDrive30e sits at $102,500.
In the flagship variant, the standard features list is well-rounded to include both practical and luxury equipment. There are electric front seats with heating and cooling, an F Sport steering wheel with heating and touch controls, a sunroof, rear privacy glass, and a power-adjustable steering column.
Other items include a powered tailgate with a kick-to-open function, dual-zone climate control with a humidity sensor, parking assist, keyless entry/start, a digital key, Lexus Connected services app, a digital rearview mirror and 20-inch alloy wheels.
The technology looks gorgeous with the 14-inch touchscreen multimedia display taking centre stage with built-in satellite navigation, Bluetooth and wireless Apple CarPlay and Android Auto.
You also get a 10-speaker Lexus premium sound system, which has AM/FM radio, MP3 and WMA (Windows Media Audio) compatibility. There are four USB-C ports (2/2), a 12-volt socket and a wireless charging pad.
So while our test model misses out on some of the items you might expect to see for a top-model grade – like three-zone climate control and heated rear outboard seats – it still feels well-specified.
The power outputs and torque figures depend on the transmission you choose.
Despite the fact that both manual and automatic versions of the Master run a 2.3-litre four-cylinder diesel engine, there’s a difference between the engines: the version with the six-speed manual transmission is a twin-turbo unit, while the six-speed automated manual transmission makes use of a single-turbo diesel.
There’s not much in it when it comes to the difference in outputs, however.
The manual version has a slight horsepower advantage, with 120kW of power (at 3500rpm) and 360Nm of torque (at 1500rpm).
The automated manual has a maximum power of 110kW (at 3500rpm) and 350Nm of torque (at 1500rpm).
Both transmissions are geared the same across all six ratios, though from experience, the automated manual is best left at the showroom. While rivals offer conventional torque converter automatic gearboxes to appeal to a broader customer base globally, the French brand persists with its pernickety somewhat-auto option instead.
The majority of models in the Master range are front-wheel drive (FWD), but there are a couple of long-wheelbase rear-wheel drive (RWD) models available. None are all-wheel drive (AWD) or four-wheel drive (4WD).
You might be interested to note the weight specs for the Master range. There are too many variables to bore you with here, but the details on the L2H2 mid-wheelbase manual I tested, according to Renault Australia, are as follows: kerb weight - 1887kg; gross vehicle mass/GVM - 3510kg; payload - 1623kg; towing capacity - 750kg un-braked, 2500kg braked. The gross combination mass (GCM) is 6000kg.
The NX450h+ F Sport is the first attempt at a plug-in hybrid powertrain for Lexus. It pairs a 2.5-litre four-cylinder petrol engine with two electric motors, one located at each end of the car for all-wheel drive. Together they produce up to 227kW of power, but Lexus doesn’t quote the combined torque figure (cheeky).
The flagship model can do a 0-100km/h sprint in 6.3 seconds and features a smooth continuously variable transmission.
Overall, it moves quickly and the shift between the electric and engine components is barely noticeable.
There is no official combined fuel consumption claim figure stated by Renault, as the vehicle falls into the heavy commercial vehicle space.
But I can tell you it’s pretty impressive for fuel economy. I saw an average of just 8.5 litres per 100 kilometres over more than 1000km of testing - more than half of which was with the van loaded up with hundreds of kilograms of load.
With a 100-litre diesel tank, you could theoretically get about 1150km to a fill, and that’s with a mix of loaded and unloaded driving.
One thing, though: most vehicles have a graphic on their dashboard to show which side the filler neck is - you know, you see a fuel bowser and the filler is on the right, that means your vehicle’s filler is on the right. Not in the Master. It has a graphic with the filler on the right, but the actual fuel cap is on the left. And like most vans, you have to open the passenger door to fuel up.
Worried about AdBlue? No need - the engine used in the Master range is a Euro 5 unit, so there is a diesel particulate filter, but no urea after treatment setup to mention.
The flagship NX has a smallish 18.1kWh lithium-ion battery and a Type 2 charging port but no CCS enhancement, which means you can’t hook it up to a fast DC charger.
On a standard AC 240-volt domestic plug port, you can charge this from 0-100% in around 7hrs 30mins. You get a great electric-only NEDC-rated driving range of up to 87km and that means you really only have to charge it every other day, which I appreciated.
The official combined fuel cycle usage is 1.3L/100km, but you won’t really see that in the real world. After doing some longer trips mixed in with city slicking, my average real-world usage popped out at 6.5L/100km, and I averaged 20.2kWh/100km when in pure EV mode. They’re not the best hybrid figures I’ve seen for the class, but they're not too bad either.
I did a mix of driving in the Master over the week I had it, including more than 600km of unladen driving.
Why so many kays? I used it to move house, which meant I completed two “full” trips between Sydney’s inner-west and Cowra in the Central West of NSW, and two “empty” trips back to Sydney, as well.
I’ll get to how it drove with a load on board in the section below, but the unladen experience was pretty positive.
The engine and transmission are well teamed, and there’s a good amount of usable torque and very little lag to speak of.
As with this entire generation of engines - a derivative engine in a different state of tune is used in the Nissan Navara - the refinement is mostly good until you reach higher in the rev range, where it can get a bit noisy and clattery. But the best work is done down low in the rev zone anyway.
The manual shift action isn’t what I’d call “slinky”, more “clicky”. But it’s easy to row between gears as the action is light and the clutch isn’t too heavy, either. The gearing is generous, meaning you can saunter in sixth gear around 70km/h without the engine labouring too hard, and it’ll accelerate from there to freeway pace - provided you’re not going uphill.
There is a bit of ratio management required if you encounter a steep incline, but generally it’s a decently strong powertrain for its intended use - more on that below.
I’m always astounded about the steering and ride characteristics of vans of this size. Yes, it’s large, and yes, it can get blown around a little by crosswinds, and yes, you need to factor in the longish-wheelbase and larger turning circle that results from that… but it drives a lot smaller than it is.
The steering is direct and accurate, easy to judge at high or low speeds - which is great news when you’re parking (and there’s a good quality reversing camera and rear parking sensors, but you’ve just gotta remember the roof height, too).
The ride is adequate without a load on board, too. The independent McPherson strut front suspension copes well with changes in surface and bump control, though it can be a little bouncy at times. The rear suspension is a leaf-spring torsion beam setup, and it can be a little clumsy over road joins when unladen.
It also brakes well, with solid and trustworthy response from the four-wheel disc brakes at all speeds.
This NX feels like it has lots of power in reserve when you put your foot down and never struggles going up big hills. When it’s in pure EV mode, it’s very quiet but there’s no big fanfare when this kicks over to the traditional engine. You barely notice it until you’re on the open road travelling at higher speeds, and that’s when the engine starts to sound more growly like its non-hybrid siblings.
The steering is forgiving without feeling too light and around town, the NX is nimble and sure of itself. The suspension is on the firmer side, so you’ll hear and feel the bigger bumps, but it never feels rough.
Visibility is decent with the largish windows, and the pillars that aren’t too wide from my driving position. I do like having the digital rearview mirror, though, because when you have a big car seat or tall adult in the back seat, the vision back there is hindered.
It’s pretty hard to find a modern car that’s terrible to park, especially in the mid-size SUV segment, and the NX is no different. Even in a small car space, you still have good clearance around you, which hopefully translates to less dings from neighbouring cars!
The 360-degree view camera system is top notch with its quality, and I like that the car disappears and you can see the ground underneath.
While there has been a safety revolution in the van segment in recent years led by Mercedes and VW, Renault has been left behind to a degree.
The Renault Master has never been put through NCAP or ANCAP crash testing. So there’s no safety star rating to speak of.
And it falls short of its chief rivals, as it doesn’t have any sort of auto emergency braking (AEB) or forward collision warning system at all.
It has a reversing camera and rear parking sensors, plus dual front airbags and driver’s side airbag protection (not passenger though?), and there are no curtain airbags either. But it has electronic stability control (ESC), electronic brake force distribution, and hill start assist with Renault’s Grip X-tend system that is designed to allow better traction in slippery situations.
You can option some safety technology into the manual versions of the Master, by way of the Convenience Pack. For $1000 it adds auto high/low beam lights, lane departure warning (not active lane keeping assist), blind spot warning (not rear cross-traffic alert), and front parking sensors.
I understand the argument that buyers shouldn’t have to pay for anything they don’t need, especially when it comes to business vehicles. But I hope that behind closed doors Renault is working furiously to improve the safety equipment offering as a matter of priority.
The NX comes with a maximum five-star ANCAP safety rating from testing done in 2022 and scored very highly across its individual assessment scores; 91 per cent for adult protection, 89 per cent for child protection, 83 per cent for vulnerable road user, and 92 per cent for its safety assist systems.
Eight airbags are standard which includes a front centre airbag and driver's knee airbag.
Other safety equipment includes emergency steering assist, blind-spot monitoring, lane departure alert, lane-keeping aid, emergency lane keeping, traffic sign recognition, safe exit assist, rear cross-traffic alert, LED daytime running lights, LED cornering lights, tyre pressure monitoring, and an emergency call button.
The only safety item which can feel intrusive when driving is the adaptive cruise control as it has a feature that scans for bends in the road and will slow the car down in anticipation of them. On paper, this isn’t a bad thing but in practice, it was sporadic when it activated and sometimes slowed the car dramatically on bends you wouldn’t even call bends!
AEB with car, pedestrian, cyclist, motorcyclist, backover and intersection turning assist is standard and operates from 5.0 - 80km/h (up to 180km/h for car detection).
There are two ISOFIX child seat mounts and three top-tether anchor points in the rear row. The seat isn't wide enough to accommodate three child seats side by side, so two will fit best.
The Renault van range is covered by a warranty plan that isn’t as good as you’ll get from VW or Ford. That is, the Master (and Trafic and Kangoo below it) have a three-year/unlimited kilometre warranty cover, which is two years shorter than the best in the class.
Service intervals are business-friendly at 12 months/30,000km, with a capped-price service plan spanning the first three years/90,000km. The service price is $599 per visit, but keep in mind you will need to replace the coolant ($132) and brake fluid ($79) every 60,000km. There’s also an accessory belt replacement at 90,000km ($506).
If you service your van at Renault, you’ll also be eligible for up to four years of roadside assistance cover. From the showroom floor there is 12 months cover.
Concerned about issues, problems, recalls, questions, queries, complaints, or reliability issues? Check out our Renault Master problems page.
The NX is offered with a five-year/unlimited-kilometre warranty, which is on par with its European rivals.
It comes with a five-year capped price servicing program, where services are competitively priced at $595 each.
Servicing intervals are reasonable at every 12 months or 15,000km, whichever occurs first.