Jeep Grand Cherokee 2013 Problems

Jeeps seem to have suffered from rusty underbodies, even right back to the first ones that came here in the 1990s. It's a crook look, and would bother me, but as long as the underbody itself isn't rusty, you should be ok. If you wanted you could spray it with some rust preventative.

It is common for modern CRD engines to exhibit a tappet-like rattle when cold, they all seem to do it, and it appears to be the injectors. The first time I heard it was on a Toyota HiLux and I thought the engine was about to let go. Take it to a diesel mechanic and see if they can recalibrate the fuel flow when cold.

The noise you talk about seems to be common to all modern common-rail diesels. The first time I heard it was when a neighbor started his Toyota Hilux one morning and I thought it had run a bearing it was so loud. The fix is usually to replace the injectors, but that's only temporary. There doesn't appear to be much that can be done about it.

The time taken to resolve the issue is unreasonable, the company should be providing you with ongoing reports on what is happening, and should have given you a loan car for the period yours is off the road. Keep phoning the dealer and asking for regular updates on what's happening, put your concerns to Jeep in writing and maintain the pressure.

I wouldn't put too much store in hearsay, as research shows the Jeep is generally well regarded by its owners. That's not to say it is 100 percent trouble free, no car is, but owners overall appear happy with their lot. Those who aren't have mostly had troubles with electronics, but more often than not they complain about the service they receive when they take their cars to their dealers to have them fixed. Poor service, calls unreturned, and problems that seem beyond the dealers capability to fix are the main complaints from disgruntled owners.

It's good to hear that your dealer has taken care of your concerns and fixed the problems that have surfaced. I would expect that other dealers would also be diagnosing problems and dong the appropriate repairs and not just replacing the shocks because they're the flavour of the month.

It's a little late to decide you don't like the camera; the time to do that would have been during the test drive before you bought the car. The answer you got is the answer you should have expected. You could try having an aftermarket camera fitted if you really don't like the factory one.

It's possible, but it's hard to say for sure. We've contacted Chrysler about another vehicle that's exhibiting the problem, and we're waiting for their reply. Hopefully we might be able to give some idea of the cause once we hear from them.