Toyota Problems

Start by finding out why the claim was rejected. Talk to the dealer first, but don't hesitate to go to Toyota directly for an explanation. Once you have that explanation you can determine the way forward.

It’s a common problem for us as we get older, but there are no sedans or hatches that have the sort of higher driving seat that you want. The best option would be a small SUV, such as a Holden Trax, Toyota C-HR, Ford Kuga, or Suzuki S-Cross.

The Focus is a great driving car, but there are serious issues with its dual-clutch automatic transmission, so serious you should avoid it, or buy a manual. Consider others like the Mazda3, Toyota Corolla, Honda Civic, Kia Rio, etc.

You have to consider what type of four-wheel driving you want to do. If it's heavy-duty then go for an older Toyota Landcruiser or Prado, if it's less taxing then a lighter model might do for you. I would suggest a 2006 Toyota Landcruiser Prado or a 2007 Mitsubishi Pajero.

If it is still under warranty take it to your dealer and ask for an assessment of the paint and make a claim for it to be repaired. If it is out of warranty, try for a goodwill payment from Toyota; otherwise you are up for the cost of the re-spray.

We contacted Toyota on your behalf and they would like one of their staff to call you and take you through the process of setting up Toyota Link Assist.

Was it a Toyota unit or an aftermarket one? If it was a Toyota one I would request the dealer to update the maps to then latest available, and I would expect them to do that at no cost to your son. If it was an aftermarket unit fitted by the dealer then Toyota is not responsible for it, and you have to talk to the dealer as the person who installed the unit.