Warranty

I’ve driven my 2012 MY13 Kia Sportage Platinum comfortably for the last six years without any major issues until it recently started making a thumping noise with acceleration at low speed. The Kia service centre performed a diagnostic check and have told me there is a problem in the transfer case and it will cost ~$4500 to fix. I’m very disappointed such a major issue could arise in a vehicle that is only six years old with 87,000 km on it and regularly serviced. Is this a known/common problem? Or with AWD vehicles in general? I have emailed Kia but am yet to receive a response.

I have recently taken out a three-year warranty with National Warranty Company on a 2011 Nissan Navara ST-R (4X4) D 22 MYO8 dual-cab turbo-diesel manual. The servicing requirements under the warranty state the servicing must be performed as per the manufacturer’s guidelines. Given that the vehicle has 214,000 km on the clock and I would be hard pressed to undertake 1000 km within a 3-month period, how often would I have to service the vehicle so as to adhere to the warranty requirements? The warranty has allowed for 12 Service Advice Records to be completed by a "qualified repairer" every 3 months. Is this not excessive? If I fail to adhere to the manufacturer’s guidelines, I run the risk of falling foul of the warranty, thus rendering me incapable of any future claims. Can you advise me?

A few months after buying my 2018 Hyundai Elantra from a Hyundai dealership, I noticed that the dash was displaying an "ECO" symbol and just thought I was driving the vehicle economically. When the symbol suddenly and without reason changed to "SPORT" I realized something was wrong after reading in the manual that "drive mode" option was not available in some models. My vehicle is obviously one that is not meant to have the feature because there is no "drive mode" selection button anywhere in the vehicle, but for some reason the car randomly selects a drive mode on its own. Hyundai dealership and customer support have not been helpful as they have informed me that it is an ongoing and unresolved issue in some models and that I simply have to "wait" until a fix is available. Thankfully my car has currently selected "normal" mode, which is acceptable, but I am concerned of safety issues of a car that randomly selects its own drive mode, especially considering the vastly noticeable difference of performance between economy and sports modes. Should I be concerned and/or should Hyundai have an obligation under warranty to address this issue immediately?

Whilst driving my 2017 Subaru Impreza, the driver's side front power window suddenly shattered. There was no indication of anything being thrown at it for it to explode. I did not see anything in my peripheral vision nor anything on my dash cam footage to show that something up ahead could throw something at my window when I passed. Through research, I determined that it was likely from the rare occurrence of 'spontaneous glass breakage'. Subaru would not cover the glass breakage under warranty. I'm wondering if I should pursue it further with NSW Civil and Administrative Tribunal to review Subaru's decision and potentially overturn their decision?

The auto gear shifting in my 2017 Kia Rio is not smooth, it’s a little jerky, and it’s only done 28,000 km.

The Mercedes-Benz GLA 200 I purchased new in January 2015 has done 27,000 km. In April when serviced by my local mechanic he said it had a main seal oil leak. I contacted the local Mercedes dealer to check and they stated it was acceptable and to bring back in 2000 km.

It has just done the 2000 km and I notice it is leaking on ground, but is not using oil by dipstick. It only had a 3-year warranty, so was out of warranty January 2018. Am I able to get Mercedes to cover repairs due to minimal kilometres on the car?