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Subaru Impreza 2017: Window suddenly shattered

Asked by R

Whilst driving my 2017 Subaru Impreza, the driver's side front power window suddenly shattered. There was no indication of anything being thrown at it for it to explode. I did not see anything in my peripheral vision nor anything on my dash cam footage to show that something up ahead could throw something at my window when I passed. Through research, I determined that it was likely from the rare occurrence of 'spontaneous glass breakage'. Subaru would not cover the glass breakage under warranty. I'm wondering if I should pursue it further with NSW Civil and Administrative Tribunal to review Subaru's decision and potentially overturn their decision?

Answered by CarsGuide

11 Jan 2019 Graham Smith

If you've got dash cam footage that conclusively shows the breakage wasn't caused by some external impact I would say, yes, pursue it. But if there weren't conclusive proof that it wasn't caused by an object impacting the glass I wouldn't go any further.

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