Mercedes-Benz X-Class vs Mercedes-Benz Sprinter

What's the difference?

The X was an opportunistic shot at a market segment new to Benz. With even apprentices able to afford to buy a well-specced Hilux, it's become harder to separate the foreman from the kids. I, like Mercedes, thought this would be the boss's car. Mercedes saw the gap and went for it, thinking it could grab sales from top end utes from VW, Toyota and Ford, while maybe saving a few folks from buying a RAM or an F150.

The problem is, the target market knows its utes. And in a rough-and-tumble workplace, the perception is that if you've spent up big on this Merc, you've actually just paid too much for a Nissan Navara. Still, like those flawed movies I enjoy, the X-Class is a fine thing - and I don't blame Mercedes for trying. It just costs too much, and yet isn't Mercedes enough to justify that price.

It has its niggling faults like any vehicle but the Sprinter panel van is a well-designed vehicle overall. It’s fit for purpose and worthy of consideration if you’re in the market for a heavy commercial van. That is if you have about $90K to spend, which is around $40K more than its closest competitor - and that one comes from China.

Despite being a Japanese ute in drag, the X-Class isn't immediately rumbled as resembling a Nissan, which certainly should count in its favour. Everyone who asked about it had little idea it wasn't a Daimler from the ground up, until you pointed out various details. Up here in the higher reaches, it's a really quality-looking thing, with beautiful paint and enough differentiation to make it look like a Merc. The headlights do seem a tad small next to the rest of the Mercedes range, but the whopping great three-pointed star in the grille leaves no one in doubt. 

It's fairly tasteful in silver, too, and with a few carefully chosen options it looks pretty tough.

Once you're inside you see where it starts to get confused about itself. The hard, scratchy plastic dash pokes out from behind a huge slab of metallic trim. The centre console is clearly a brother from another mother, as is the overall dash layout. The cabin lacks the thoughtfulness and quality of a Mercedes design - you can't just slap on those signature air vents and expect to get away with it. Every piece that comes from Mercedes appears glued on, and it's jarring. 

This might have been less of an issue if the car was significantly cheaper and not likely to be purchased by people who are familiar with the brand.

This is a sizeable vehicle that’s almost 7.0 metres long (6967mm) and more than 2.0 metres wide (2020mm) and with its ‘High Roof’ design stands more than 2.6 metres (2663mm) tall. If you tick the ‘Super High Roof’ option that raises height to 2878mm.

It rides on a sprawling 4325mm wheelbase with strut-type coil-spring front suspension, a robust leaf-spring live rear axle and four-wheel disc brakes.

Our only gripe in the cabin relates to the single USB outlet, which is awkwardly located inside the dash pad’s lidded central storage bin with no cut-out in the lid to route a device cable through. Placement near the central dash controls (like its smaller Vito sibling which has two USB ports) would be much better.

I really can't imagine how anyone signed off on the most annoying features of the X. Front-seat passengers get a solitary, shallow cupholder (the second one is unusable), and big door bins that could hold a bottle if you didn't mind it getting smashed from sliding around (they're unlined), and nowhere to put your phone. Like, nowhere, except maybe the glove box. Even the centre console bin is shallow and not much good for anything, apart from as an armrest.

The front seats are reasonably comfortable but the rears are way too high (in the name of a better view) and rammed hard against the rear bulkhead. The rear doors are also pretty narrow, so entry and egress can be a bit of a challenge if you're large or toddler small. Once you're in the seats, legroom is limited and headroom marginal. At least you get air-conditioning vents, but you don't get an armrest in the rear. On a nearly $80,000 ute. Even the dark-ages Colorado has one of those.

Anyway, that's enough said about the interior flaws.

The tray is a big boy, but it's worth knowing that the roller cover does rob a bit of space, as it does on any ute. The optional tray liner looks good and with Mercedes-Benz stamped in it, reminds you again what you've got. All told, it's 1581mm long, 1560mm wide (1215mm between the wheelarches) and you can load up nearly a tonne of people and things into the X350. You can also tow a massive 3500kg braked and still be able to carry a payload of 490kg. Gross vehicle mass is 3250kg (tare is 2190kg).

With a 2372kg kerb weight and 4100kg GVM, this Sprinter van has a substantial 1728kg payload rating. It’s also rated to tow up to 2000kg of braked trailer and with its 6100kg GCM (or how much it can legally carry and tow at the same time) that means it can haul its maximum payload while towing its maximum trailer weight.

The huge cargo bay, with a solid timber floor that looks long enough for landing light aircraft, has a cavernous load volume of 14 cubic metres.

It’s accessed through a large kerbside sliding door with 1260mm-wide opening, or symmetrical glazed rear barn-doors with 180-degree opening for easy forklift access. There’s internal lighting front and rear and the walls and roof are not lined.

Tall people can stand without stooping given the 2009mm internal height. With a 4351mm floor length and 1350mm between the rear-wheel housings, the Sprinter can carry up to three 1165mm-square Aussie pallets or up to five 800 x 1200mm Euro pallets, secured with a choice of 12 load-anchorage points. There are also handy net-type storage pockets in each rear barn-door.

Plenty of cabin storage starts with a large-bottle holder and upper/lower bins in each front door, plus full-width overhead storage shelves with a lockable compartment on the passenger side, four small-bottle/cupholders in the lower central dash, two more small-bottle/cupholders and three ‘clamshell’ lid bins in the top of the dash-pad, an open storage shelf on the lower passenger-side dash and another sizeable enclosed compartment beneath the passenger seat.

Our test vehicle is officially known as the Sprinter 419 Van LWB. It’s equipped with a 2.0-litre four-cylinder turbo-diesel engine, nine-speed automatic transmission, long wheelbase and rear-wheel drive, for a list price of $87,021.

Our example is fitted with the optional 'Campervan Package' (not that we’d choose to camp in an empty shipping container) which brings an upgraded front axle load rating, comfort seat pack with swivel function, chrome grille, additional dash-pad storage bins with hinged lids, long-range 93-litre fuel tank and electronic enhancements.

Ticking this options box costs $2838 which bumps the list price to $89,859. Our test vehicle is also fitted with an accessory mesh-type cargo barrier.

The Sprinter panel van is clearly built for work with its all-weather vinyl cabin floor, 16-inch steel wheels with 235/65R16 tyres and full-size spare, side marker lights and ample dark grey plastic where bumps, scrapes and high wear usually occur including the bumpers, door mirrors/handles and lower body sides.

However, in stark contrast it also offers numerous creature comforts including keyless start, a delightful leather-rimmed and height/reach adjustable steering wheel with paddle-shifters and multiple remote-control functions, as well as heated and power-folding door mirrors with truck-style lower wide-angle views.

There's also a driver’s instrument cluster with colour display, black fabric bucket seats with fold-down inboard armrests and multiple posture adjustments, adaptive cruise control, DRLs and a two-speaker multimedia system with 7.0-inch touchscreen and multiple connectivity including Apple and Android devices.

The X350d has something very Mercedes about it - the engine and transmission package. With 3.5-litres of turbo-diesel V6, you get 190kW at 3400rpm and a thumping 550Nm between 1400 and 3200rpm. These kind of figures at least put it up there with the brawnier VW Amarok.

Feeding the power to all four wheels is Mercedes' own seven-speed automatic. A centre diff apportions power front to rear and you have a choice of three modes - automatic, high range and low-range.

The 'OM654' is a 2.0-litre four-cylinder turbo-diesel that meets the toughest Euro 6 emissions standards using AdBlue.

With two-stage turbocharging and auto start/stop technology, it produces 140kW at 3800rpm and 450Nm across a 1000rpm-wide torque band between 1400-2400rpm which showcases its flexibility.

The smooth-shifting nine-speed torque converter automatic offers the choice of sequential manual-shifting using the steering wheel-mounted paddle-shifters, which could be handy when hauling heavy loads particularly in hilly terrain.

The X350d did pretty well in the week I had it - the official figure of 8.8L/100km was never going to happen but with a long motorway run to the Blue Mountains and the rest bashing about town, the 10.5L/100km I did achieve without trying was not bad at all. The 80-litre tank should give you a decent range of 750km, or thereabouts.

Heavy commercial vehicles are not required to provide fuel consumption data. Even so, when we stopped to refuel at the end of our 247km test of which about one third of that distance was hauling a heavy payload, the dash display was claiming a surprisingly frugal combined average of 9.9L/100km (with auto stop/start switched off).

This was close to our own figure, calculated from fuel bowser and tripmeter readings, of 10.5 which means you could expect a ‘real-world’ driving range nudging 900km from its optional 93-litre tank.

One of the weirder things to make it into the X-Class is the world's second most irritating column stalk, which is asked to pack in indicators, headlights and wipers. Thankfully, the world's most irritating column stalk, the Mercedes automatic shifter, wasn't inflicted on the X-Class. But the obvious problem is the key, which clearly isn't a Mercedes unit - even the star is ill-fitting and will probably fall off after a while. This is not a premium experience.

Thankfully, the big turbo-diesel wipes away a lot of the complaints about this car not being Mercedes enough. Brawny and super quiet (twin balance shafts will do that), the X is a very easy car to live with. While not especially lively, it's easygoing in the city and very refined.

On the open road it cruises almost silently and the ride is way above what you might expect from an unloaded tradie-mobile. It doesn't feel as high as some utes, which makes it feel a bit more car-like, and will no doubt appeal to some who might have to swap in and out of a traditional SUV and into the X, for whatever reason.

It is by far the most civilised ute I've ever driven and was worlds away from the Colorado I drove last week, to the point where I could almost - almost - see a justification for the unbelievably hefty price tag.

Credit for the refined ride and handling goes to the coil-spring rear end, much maligned in some quarters. While that style of suspension is not the ultimate in load-lugging, it's way more comfortable for passengers and, given the likely buyer profile, probably more agreeable than a cart-sprung rear-end.

I would cheerfully drive long distances in the X and it feels like it could go anywhere.

Wide door openings and large assist-handles on the windscreen pillars make for easy cabin entry.

Finding a comfortable driving position is not hard either, given the combination of a height/reach-adjustable steering wheel and supportive bucket seat with adjustments for backrest angle, seat-base rake/length and lumbar support.  

The optional 'Campervan Package' seats, with fold-down inboard armrests, can also rotate towards the centre of the cabin. We assume this pivoting function is to aid rear-of-vehicle access, but was of no use in our test vehicle given the mesh cargo barrier.

Our only criticism of the driving position is that the slim pillar between the fixed and sliding glass in the driver’s door partly obscures the driver’s eyeline to the door mirror. However, sliding the seat base forward solves the problem, so it’s only an issue for tall drivers like me that need to sit more rearward.

The ride quality without a load is good, given the robust rear suspension. It also has nicely-weighted and responsive steering plus good braking, along with acceptable internal noise levels at sub-80km/h city and suburban speeds given the absence of a solid bulkhead and minimal cargo bay linings.

However, tyre roar emanating through the rear-wheel housings and amplified by the cargo bay can be uncomfortably intrusive at highways speeds, depending on the coarseness of bitumen surfaces.

So, we’d recommend either installing a solid bulkhead (or use ear-plugs) to reduce noise levels if you’re planning to do regular highway driving in this configuration.

The 2.0-litre turbo-diesel and nine-speed automatic display great efficiency, with throttle response at its most immediate and energetic when operating within the 450Nm peak torque band between 1400-2400rpm.

The refined auto’s snappy but smooth shifting gets the best out of this engine in most situations, without the need to paddle-shift in manual mode.

To test its load-carrying ability, we used up all of our weights to forklift 1300kg into the cargo bay, which was still more than 400kg less than the GVM rating.

As a result, the Sprinter made light work of hauling this 1.3-tonne payload around town, with the only differences being a slightly firmer ride and more accelerator pedal required to maintain engine performance.

It easily hauled this load to the summit of our 13 per cent gradient, 2.0km set climb at 60km/h, although engine-braking on the way down was (as expected) not as strong given its small displacement.

In a manually-selected second gear, road speed quickly increased as the engine climbed towards the tacho’s redline on overrun, before the auto dismissed our manual gear selection and shifted up to third.

This automatic engine-protection protocol is common in Euro vans. However, if you’re not ready for it, it can spring a surprise when you’re leaning on the drivetrain to assist with engine-braking during a steep descent and it suddenly shifts up and starts running away from you. The quartet of disc brakes, though, easily compensated for this shortfall.

There’s no ANCAP rating required for Heavy Commercial vehicles but the Sprinter has many safety features highlighted by four airbags, AEB, blind-spot and lane-keeping assists, crosswind assist (crucial in a van with such a wall-like profile), trailer sway control and more.

There’s also adaptive cruise control and a reversing camera, but omissions which should be standard are rear cross-traffic alert and rear parking sensors.

Mercedes offers a three year/200,000km warranty for the X, which isn't too bad. It also throws in roadside assist for the duration. Also worthy are the 12 month/20,000km service intervals. 

A basic capped-price service scheme will hit you for $1950 (pre-paid) or $2,555 if you pay when you front up for each of the three services covered. The servicing isn't super-cheap, as you can see, but at least you know what you're up for.

The Sprinter is covered by a five year/250,000km warranty including five years roadside assist.

Scheduled servicing is every 12 months/40,000km whichever occurs first.

Capped-price servicing for the first five scheduled services during warranty period totals $7130, or a pricey average of $1426 per service.