What's the difference?
The Mercedes-Benz EQC has been on sale in Australia for a little while now, and aside from the local launch event we haven’t had a chance to spend any quality time with the brand’s first fully electric SUV. Until now.
The EQC 400, as it’s officially known, is the German luxury maker’s first foray into the full-EV landscape, and could arguably be seen as the first true luxury electric SUV on sale in Australia. I mean, yeah, there’s the Jaguar i-Pace, but it has a more premium-sporting intent than the EQC, and the Tesla Model X isn’t aimed at a luxury customer, more so a technologically-minded buyer.
So what’s the Merc EQC like to actually live with? We drove it for a week to find out.
The ‘Upper Large SUV over $120K’ segment of the Aussie new-car market is what you might call the top end of town, not only in terms of the extravagant models available but also their purchase prices, which stretch well into six figures and require monthly lease payments that rival home mortgages.
It’s where you’ll find some of the most prestigious marques in the automotive world including Rolls-Royce, Aston Martin, Bentley, Ferrari, Lamborghini, Range Rover, Lexus and BMW. And, of course, Mercedes-Benz with its big GLS which represents the flagship of the German manufacturer’s SUV fleet.
It was given a refresh in 2023 with cosmetic and multimedia upgrades along with powertrain enhancements, but there have only been minor changes since then. We were recently entrusted with the keys to the latest GLS to see if the ‘S-Class of SUVs’ leaves any room for improvement.
When I was telling my colleagues about the Mercedes-Benz EQC my summary was, basically, it’s the best electric luxury car I’ve driven.
It’s plusher than a Jaguar i-Pace, more polished than a Tesla Model X - indeed, it feels like a different kind of electric car to both of those models. It’s an impressive foray into the segment, and we can’t wait for the chance to put it against some like-minded electric European luxury SUVs at some point in the future.
The GLS450d impresses as an entry-level grade, as it’s a more family-friendly allrounder than the specialised AMG and Maybach variants. Its combination of a torque-rich diesel 48V hybrid drivetrain, air-cushioned suspension and plush interior are as well suited to luxury urban travel as they are to grand touring, where its heavy towing and generous load-carrying capabilities can shine. Whether it’s worth around $200K drive-away, only those who shop at the top end of town can decide.
The Mercedes-Benz EQC is entirely different to what we expect from the brand, but it’s really what we expected all along when it came to an electric SUV from the Daimler stable.
It is sleek, streamlined and smooth, with panels that almost look like they’re formed from liquid. And it has the eco-edgy graphics you’d expect, with a specific grille treatment (yes, a real grille), headlights that are unlike any other Benz (they even have an LED that runs the width of the grille), and a rear-end style that looks almost like it was penned with another Stuttgart-based brand in mind… Porsche. I’m talking about Porsche.
But one thing that I really love about the EQC is its moustache. It's more prominent when the car is finished in white paint, but there’s a moustache that former Daimler chief Dieter Zetsche himself could be envious of. And he had one helluva soup strainer.
It is clearly made to be slippery, despite essentially sharing its underpinnings with the more conventionally angular - yet still rounded-edged - GLC SUV.
While it is a nicely styled gizmo, I found there are some things that could be annoying.
For instance, I was trying to plug in at night in a dark area, and while there is a small light above the charge port, other EVs have a light that actually illuminates the area where you’re plugging in.
And also, the plug port is on the driver’s side. If, like me, you had to charge up with the car on the street, it just adds a little bit more anxiety to the whole situation. I shudder to think what could happen if the charger was hit by a passing car - folding the mirrors in is one thing, but you can’t fold the power cable! The lead for the charger is long, thankfully.
I know, most people (maybe even all people!) who buy and EQC are going to have undercover parking in a garage or carport, but it’s still worth remembering that the filler isn’t on the kerb side like a number of other EVs.
It has almost identical dimensions to that car: 4774mm long on a 2873mm wheelbase, with a width of 1884mm and a height of 1622mm. For context, GLC is 4669mm long, same wheelbase, a bit wider (1890mm) and just a little more height (1639mm).
What about interior design? Well it’s also familiarly different, with a number of changes to the materials used but still the same tech and comfort you’d expect. Check out the interior images in the section below.
This is an imposing vehicle in extravagant S-Class tradition, riding on an expansive 3135mm wheelbase and stretching more than 5.2 metres (5215mm) long and more than 2.0 metres (2030mm) wide with a turning circle that's nudging 13 metres.
However, it’s just under 1.8 metres (1798mm) tall, so there’s no clearance issues when accessing multi-storey carparks. And with its side-steps (or ‘running boards’ in nostalgic Benz speak) most adults can step rather than climb aboard, although passengers of shorter stature during our test noted that assist handles on the A and B pillars would be handy.
Central to its sophisticated chassis design is adaptive air suspension, which uses a pneumatic or ‘airbag’ form of springing with adaptive damping to continuously optimise ride comfort and handling response according to road conditions and driving dynamics (see Driving).
The GLS’s styling is clean and uncluttered with tasteful restraint evident in its chrome and satin-chrome highlights, yet it projects a majestic quality with its prominent four-louvre grille and elegantly spoked alloy wheels.
The spacious and sumptuous seven-seat interior is visually pleasing and practical, with a subtle blend of surface treatments, contrasting tones, lots of soft-touch surfaces and exposed stitching. This is combined (thankfully) with physical dials, switches and ‘piano key’ buttons to control numerous interior functions, in preference to distracting touchscreen prompts.
If you’re thinking the EQC looks like a seven-seat SUV, you’re wrong. It’s a five-seater, with a decent sized boot, too.
The luggage capacity is 500 litres, which is decent for a car of this size, but bear in mind there is no spare wheel under the boot floor.
Rear seat space is reasonably spacious for someone my size (182cm) sitting behind their own driving position, with decent knee and toe space. Headroom is not terrific, though, and anyone taller will need to watch their head as they get in and out of the car as the top sill eats into space quite a bit.
Any middle-seat passengers might find the room a little less likeable, as the transmission tunnel intrudes quite a bit. Those with big feet might find shoehorning themselves in and out a bit of a challenge as the sills are quite large, and our car even had optional ($1200) “aluminium-look running boards with rubber studs” - side steps, essentially. They get in the way, too.
But if you’re just sitting two abreast in the back the seat comfort is really good, the trim quality is excellent, and there is a flip down armrest with the storage bin and pop out cupholders. There are rear air vents (no climate control adjustment in the back, though, and no USB charging either), and there are two map pockets, plus bottle holders in the doors. Up front you will find a mix of familiar elements if you’ve sat in any recent Benz model, but a few unique finishes and trim elements that might be new to you.
There’s a beautiful horizontal fin theme that runs around the cabin, as well as the now-traditionally audacious looking Burmester sound system speaker covers. They don’t quite gel with the aesthetic, to my eye.
The dash-top material - “fine surface texture”, as Benz calls it - is unlike anything else we’ve seen from the brand, it’s kind of like a soft silky slippery fabric trim. While there are lovely copper trim elements that just add something visually entertaining and appealing to the space.
There is a large covered centre console bin with 2x USB-C charge points and there is an additional USB-C upfront next to the wireless phone charger. The Mercedes touchpad system that aligns with the MBUX media screen is reasonably easy to get used to, but being a Benz there are plenty of options for usability - the centre screen is a touch-capacitive unit, or you can use the steering wheel-mounted controller on the left side of the wheel to control the middle screen. The right thumb controller manages the driver info screen.
It was mostly very easily managed, although the menus did get stuck at times for me - mainly in the section around the energy consumption. Plus I tried the whole “Hey, Mercedes” command thing, and it failed on numerous occasions.
Although it has a hefty 2655kg kerb weight, our test vehicle’s 3420kg GVM rating provides a useful 765kg of load capacity, which should comfortably absorb the combined weight of up to seven occupants and light luggage. Or with the third row of seating folded, five occupants and heavier luggage.
It’s also rated to tow up to 3500kg of braked trailer and with its sizeable 6920kg GCM (or how much weight it can legally carry and tow at the same time) it can carry its maximum load while towing its maximum trailer weight.
So, that’s commendable practicality, given it would be well suited to owners that need to tow large caravans, boat trailers, horse floats etc in style without having to compromise much (if at all) on either passenger numbers or luggage capacity.
Driver and front passenger space and comfort is exceptional, as you’d expect. Storage includes a large glovebox plus a bottle holder and bin in each door. The front of the centre console has two USB-C ports, wireless phone charging and heated cupholders, while the rear of the console has a large storage box with a third USB-C port and padded lid that doubles as a comfy elbow rest.
Even tall passengers in the second row of seating enjoy spacious comfort, given I’m 186cm and with the driver’s seat set in my position I have ample knee clearance, foot room and head space.
However, the central passenger must contend with a transmission tunnel in the floor and shoulder room would be squeezy for three large adults, which is okay for short trips but a maximum of two would be ideal for longer journeys.
The rear of the centre console also treats second-row passengers to a pair of USB-C ports, adjustable air-vents and a control panel that allows independent climate adjustment.
There’s also a large bin/bottle holder in each door plus storage nets on each front seat backrest. The centre seat backrest folds flat to allow long items (skis etc) to slot between the outer backrests. And it also serves as a fold-down armrest, containing two cupholders and a lidded slimline compartment that’s ideal for hidden phone storage.
The third row is uncommonly spacious, even for tall people, with padded armrests on each side containing cup holders and twin USB-C ports.
The carpeted rear luggage area has four load-anchorage points, a first aid kit and 12v socket. With the third-row seats upright it offers 355 litres of load volume, which increases to 1350 litres with the third row folded and 2400 litres (or 2.4 cubic metres) with both the second and third rows folded.
The EQC is available in two separate lines at the moment. The first is the standard EQC 400, which has a list price of $137,900 plus on-road costs, and then there’s the Art Line edition for $143,800.
There’s no haggling, either. The EQC is part of Benz’s standardised pricing model, and there are nine dealerships/retailers Australia-wide that handle orders for the EQC. Or you can buy it online, if that’s more convenient! However, as we reported at the Australian launch of the EQC, the wait time can be long - up to seven months from clicking ‘order’ to the car arriving in Australia.
What will you get if you do order an EQC? It’s hardly an affordable midsize SUV, but you’re paying for new technology - and you’re getting a pretty well kitted-out car, too.
The standard equipment list includes the AMG Line exterior package, 20-inch alloy wheels, LED headlights and daytime running lights, and a sunroof.
The interior gets the AMG Line treatment with leather upholstery, as well as a 13-speaker Burmester sound system, keyless entry, push-button start, electric tailgate, a head-up display, Mercedes-Benz’s MB-UX media system with twin 10.25-inch screens including Apple CarPlay and Android Auto smartphone mirroring tech, DAB digital radio, sat nav and the option of augmented reality navigation instructions. That system also incorporates Mercedes-Me Connect online capability, including web search.
There’s also an ambient lighting system with 64 colour choices, dual zone climate control, and heated front seats with electric seat adjustment and memory settings.
Thrown in for nix is a five-year Chargefox subscription. Chargefox is Australia’s largest car charging network, with fast charger stations stretching from Cairns to Adelaide (and there’s a cluster in WA as well).
There’s also a comprehensive safety technology suite included. All the details are covered off in the safety section below.
How about rivals? Well, its most natural competitors include the Jaguar i-Pace (from $124,100) and Tesla Model X (from $133,900), and there'll be an Audi e-tron electric SUV on sale in Australia by the end of 2020.
You might also think about the not-quite-fully-electric likes of the Volvo XC60 T8 plug-in hybrid (from $98,990), or even the plug-in hybrid Mercedes GLC 300e (from $83,500).
Our Polar White test vehicle, which is the base grade in the three-tiered GLS range, comes standard with a 3.0-litre inline six-cylinder turbocharged diesel engine with 48V mild hybrid technology, nine-speed automatic transmission, permanent all-wheel drive and active air suspension for a list price of $189,100.
This pricing is higher than comparative entry-level grades offered by the two marques which dominate sales leadership in this segment, comprising the BMW X7 xDrive40d M Sport ($179,500) and Lexus LX500d AWD ($158,700).
The GLS450d’s standard features include 22-inch AMG alloy wheels with Continental 325/40 R22 tyres and a collapsible spare, ‘AMG Line’ body styling enhancements, aluminium-look illuminated side-steps with non-slip rubber studs, multi-beam LED headlights and more.
Step inside the keyless interior and you’ll find ‘Hey Mercedes’ voice activation, fingerprint scanner (which memorises individual comfort settings for up to seven users), panoramic sunroof, heat-insulating dark-tinted rear privacy glass and the ‘Premium Plus Package’ that includes heating/cooling for the front seats, heated rear seats, head-up display, separate front/rear climate control zones, heated cupholders and more.
There’s also a concert hall-like Burmester surround sound system controlled by a central touchscreen with digital radio and Apple CarPlay and Android Auto connectivity, plus wireless phone charging, multifunction Nappa leather sports steering wheel and USB ports front and rear.
Driver assistance includes the ‘Parking Package’ (360-degree camera, active parking assist and transparent bonnet), ‘Mirror Package’ (auto-dipping rear-view mirror and electric folding door mirrors with puddle lamp projection of the brand logo) and ‘Driver Assistance Package’ (blind-spot assist, exit warning, speed sign recognition, lane keeping etc) all included as standard equipment.
Of course, Mercedes-Benz offers numerous extra-cost options including a 3500kg towing package plus interior, exterior, suspension and wheel enhancements (including Nappa leather trim) for those who want their GLS with the lot, which can easily push the list price beyond $200K.
The EQC has a power output of 300kW and it has 760Nm of torque, which is enough to see its claimed 0-100km/h acceleration pegged at just 5.1 seconds.
The EQC’s top speed is 180km/h (limited for the sake of the batteries), and it has an 80kWh lithium-ion battery pack.
It uses a pair of asynchronous motors - one front, one rear - and they can alternate to do what’s best in the situation - be it working in 2WD (RWD or FWD), or in AWD.
If you’re thinking about an EQC as a towing option, the towing capacity is 750kg for an un-braked trailer and 1800kg for a braked trailer.
The GLS450d comes standard with a 3.0-litre turbocharged inline six-cylinder diesel producing 270kW of power at 4000rpm and 750Nm of torque between 1350-2800rpm.
This is paired with a 48V mild-hybrid system comprising a 48-volt battery (charged by regenerative braking) and an integrated starter-generator which provides both seamless engine stop-start and up to 15kW/200Nm of extra power and torque during acceleration.
A nine-speed torque converter automatic provides the choice of manual shifting using the steering wheel-mounted paddles, along with several selectable drive modes.
The active all-wheel-drive system continuously adjusts the engine’s torque delivery between front and rear axles (and individual wheels as needed) to maintain optimum traction and handling.
With an 80kWh battery pack and a Type 2 CCS plug (up to AC 7.4kW / DC 110kW) the charge times vary pretty greatly depending on what output you’re powering up from.
Mercedes-Benz says a DC fast charging station should be able to replenish the battery bank in 1 hour 22 minutes (at a maximum of 110kW, though some Chargefox stations offer charge rates up to 350kW) while an AC charging station (like you’d find in car parks) or Mercedes-Benz’s own Wallbox system should take about 12 hours 13 minutes.
Charging from a regular household powerpoint is a last resort option. It is claimed to take 46 hours 40 minutes from empty to full (230-volt outlet, 10-amp/2.3kW). I plugged in to a powerpoint in my house and the car’s info display was stating it would take 9.5 hours to achieve the remaining 16 per cent of charge. It didn’t get to 100 per cent before I had to unplug, however.
My not-so-urban test drive loop commenced with 97 per cent of battery charge and an indicated range of 363km available. The idea was to get a feel for the “range vs reality” of the situation, so I did it in Comfort drive mode with the climate control active and no intent to either thrash the vehicle or baby it to save battery.
My drive ended with 36 per cent indicated charge remaining, after I’d covered 231.6km. That means, based on the car’s own algorithm, that it would have covered 315km before the battery was depleted, which is a long way short of the claimed 434km range.
The indicated energy consumption was 20.8kWh/100km, which is ‘thirsty’ for an EV. On our recent electric car comparison test, the most efficient of our EVs - the Hyundai Ioniq Electric - used just 13.0kWh/100km. Yes, I know the EQC is a lot heavier (2425kg kerb weight), but even the Tesla Model 3 was notably more efficient (18.5kWh/100km) than the EQC over very similar terrain and driving.
However, our testing saw us return an even better consumption rate than Mercedes-Benz’s claimed figure, which is 21.4kWh/100km.
Mercedes-Benz claims official combined consumption of 7.8L/100km and the dash display was showing 9.0 when we stopped to refuel at the completion of our 368km test, which included the usual mix of suburban, city and highway driving with up to five passengers at times and light luggage.
Our own figure, calculated from fuel bowser and tripmeter readings, was close at 9.5 which is outstanding sub-10L/100km economy for such a substantial vehicle in mostly metropolitan use. Therefore, based on our own consumption figure, you could expect a real-world driving range of around 950km from its 90-litre diesel tank.
If you have a garage and a Wallbox connector, there’s no reason the Mercedes EQC couldn’t be a terrific option as a commuter, a second car, or even your primary vehicle.
The thing with all electric cars is that it’s about settling into a rhythm. If you use the car to commute to work, maybe you can charge it there. Or you might have a solar array and charge at home.
No matter the situation, you’ll be getting a rather nice vehicle to live with, based on my week with the EQC.
It’s a plush car, that’s for sure. The silence it offers is truly relaxing, and there’s effortless torque to pull you away from a standstill. The way you can build pace to overtake, the rush of noise-free acceleration, is pretty astounding. Perhaps not as visceral as in a GLC 63 AMG, but it’s still an experience.
The steering is direct and doesn’t require much thought, though it does lack a little bit of feel. But it’s easy to predict and quick to respond, making for pleasant progress around town. It’s easy to park, as well, with a great surround view camera system, as well as front and rear parking sensors. And if you’re not confident, the car has semi-autonomous parking, too.
The brake pedal feel takes some acclimation, because it responds pretty well, but the action is hard to modulate at times. That is partly due to the brake regeneration system, which actively captures energy that would have otherwise been lost during braking. You can adjust the level of aggression of the regen brakes, too, by tapping either the up or down shift paddles. The most aggressive setting will almost pull you up to a halt from urban speed without any brake pressure required.
The suspension of the EQC feels more settled than the last GLC I drove, and that could be in part due to the extra weight and stiffness of the battery cell under the body. The centre of gravity feels low, and it feels stuck down to the road in most situations.
The ride is mostly fine, but with big 20-inch wheels and low profile tyres, it can jar on hard edges. I also noticed that it can feel a bit unsettled at higher speed, as the body moves around - from side to side - more than I would have expected. It deals well with undulation changes and big dips, and if the surface is good, so are the comfort levels in the cabin.
It’s an enjoyable vehicle to drive, with multiple power adjustments for the seat and steering wheel combined with a large left footrest which provide supreme driver comfort and support.
The powerful and responsive turbocharged six-cylinder diesel and nine-speed auto are well suited to this application. The engine’s ample torque provides spirited acceleration from standing starts, taking only six seconds to reach triple-digit speeds.
This drivetrain would be well suited to heavy towing duties, given the 48V mild-hybrid system can contribute an extra 200Nm (in addition to the engine’s 750Nm), which raises the total theoretical torque output to almost 1000Nm.
The active air suspension provides a wonderfully cushioned ride that floats over bumpy roads, while maintaining excellent handling response and surprising agility. These commendable chassis dynamics, combined with the powerful and responsive drivetrain, makes the vehicle feel smaller and lighter than its dimensions and kerb weight would suggest.
Overall, it’s difficult to fault from a driver’s perspective, with the only exception being the voice activation function. This is often triggered by words or phrases other than ‘Hey Mercedes’ resulting in regular interruption of conversations. This needs some fine tuning.
It’s a Mercedes-Benz, so as you’d expect the safety offering is comprehensive and extensive.
The EQC received a five-star ANCAP crash test rating in 2019, scoring highly for child occupant protection in particular. But it also has all the safety assist nannies you’d expect, too.
There is autonomous emergency braking (AEB) with forward collision warning that works from 7-200km/h, plus active lane keeping assistance from 60-200km/h and lane departure alert, along with active cruise control, blind spot monitoring, rear cross traffic alert, rear AEB, driver fatigue monitoring, auto high beam lights and tyre pressure monitoring.
There are nine airbags (dual front, front side, rear side, curtain and driver’s knee), and the EQC has a pair of ISOFIX anchor points for baby seats and three top-tether points to affix child seats.
The GLS does not have an ANCAP rating as it’s yet to be tested, but comes standard with a suite of passive and active safety features including nine airbags, auto emergency braking (AEB) with pedestrian detection and junction assist, blind-spot monitoring, traffic sign recognition, head-up display, rear cross-traffic alert, lane-keeping, adaptive cruise control with ‘distance assist’ (autonomously brakes/accelerates in heavy traffic), front/rear parking sensors, 360-degree camera and more.
There’s also two ISOFIX and three top-tether child seat anchorages in the second row, plus two more of each in the third.
It mightn’t have the same method of propulsion as a petrol or diesel Merc, but it has similar service requirements. You still need to take it to the workshop for maintenance every 12 months - or every 25,000km! - whichever comes first.
Owners can either pay as they go for servicing, or pay up front and bundle it into their finance. The upfront rate is $1350 for three years/75,000km. Pay as you go will peg you along at $450 (year one), $750 (year two), $450 (year three).
When the EQC launched it came with a three-year/unlimited kilometre warranty plan, but that was recently updated to a five-year/unlimited km plan, bringing Benz inline with the likes of Korean luxury maker Genesis, not to mention the majority of mainstream car brands.
The GLS comes with a five-years/unlimited km warranty (better than BMW and Lexus) and five years of roadside assistance. Scheduled servicing is every 12 months/25,000km whichever occurs first.
Mercedes-Benz offers capped-price pre-paid servicing packages with three, four or five-year terms. For example, the total upfront cost of the minimum three-year term is $4090, or an average of $1363 per service.