What's the difference?
Most people that are wealthy enough to be ferried around in a car or limo choose a long luxurious sedan like a Mercedes-Benz S-Class, BMW 7 Series or a Lexus LS. Of course, there are now also SUVs that are used for the same purpose.
But what about a plush people mover? There are very few of these available in Australia and they don’t sell in huge numbers. But Lexus believes there is a market for such a model and it has just launched the big and bold LM. The hybrid-only range is a unique proposition and the LM should hold appeal for limo and tourism operators, and larger cashed-up families.
This initial launch drive was a slightly different format to usual. Given the intended use of the lounge-like model, Lexus arranged for us to be collected in the LM by a chauffeur and ferried from Melbourne to the Mornington Peninsula. From there we got behind the wheel for a brief drive, but many of my impressions will focus on the passenger cabin experience.
Note too that the LM500h does not land until early 2024, so we only sampled the LM350h AWD.
So jump aboard and let’s see if this Lexus can do everything the LS can do - and maybe even a little bit more.
The Lexus NX 450h+ F Sport is a well-specified and plush-looking medium SUV that has a plug-in hybrid powertrain - a first for the brand.
On paper, it seems to tick the boxes for size, luxury and efficiency but we've been testing the flagship grade to see if it's a winning combo in real life.
The Lexus LM is going to be a niche model. This was not designed to appeal to people that may have bought a Toyota Tarago back in the day, or even a Kia Carnival now.
It has a specific purpose for ferrying people around in absolute comfort and at that, it succeeds in a big way.
It’s just a bonus that it’s great to drive.
Welcome to the automotive equivalent of a business class airline suite.
Note: CarsGuide attended this event as a guest of the manufacturer, with accommodation and meals provided.
The Lexus NX450h+ F Sport is a gorgeous mid-size SUV that combines great specs and a fairly efficient plug-in hybrid powertrain. It’s a comfortable and easy ride which should appeal to a wide range of driving styles. It also looks good parked at the kerbside of a city street and with it ticking most of the boxes, it may become your new best friend.
Look, people movers are not considered the sexiest of automotive body styles, but that’s changing.
The Kia Carnival and Hyundai Staria are examples of good MPV design.
And the Lexus LM steps it up again.
It is based on Toyota’s TNGA-K architecture that underpins a bunch of Toyota and Lexus models, including the Lexus RX, and it measures a whopping 5.1 metres long and has a three-metre wheelbase.
It shares its underpinnings with the latest generation Japanese-market Toyota Alphard, which is a cult hit in Australia among the grey import set.
The front-end design is bold, with the latest take on Lexus’ big ‘spindle grille’, pinched slimline headlights and a stubby nose.
I am a big fan of this design. It is far more than a box on wheels and it has quite a bit of presence.
The interior design up front is modern Lexus, with a few familiar Toyota touches, and while it’s not exactly minimal, it’s still visually appealing.
The NX simple looks like a scaled-down version of its larger RX cousin, so if you like that you’ll like what the NX.
It looks sweeter, though, with its smaller proportions being only 4660mm long and 1670mm high but there’s enough sharp pleating in the panelling and rear LED lights to give it a sporty edge. It’s a design that should appeal to a wide range of people.
The interior helps the NX compete against some of its flashier rivals, but the BMW X3's interior beats it hands down with the wow factor. Still, the dual-toned leather upholstery and fabrics of our test model scream understated luxury.
The perforated leather of the seats is supple underhand, but even the robust synthetic leather on the backs of the seats and some door panelling feels like the real stuff most of the time.
The dashboard components – like the air vents, displays and accents – are well integrated and seem well-built. The cockpit is intimate and plush overall, and it always reminds you that you're in the cabin of a luxury vehicle.
While most of the fun happens in the second row of the Lexus LM, there is a lot to like in the front compartment.
The dash is dominated by a large touchscreen that houses Lexus’ latest multimedia setup. The logical menu and uncomplicated sub-menus ensure this is an easy system to navigate. Speaking of, the in-built sat-nav is one of the better systems I have experienced.
Comfort isn’t just the domain of the second row - the driver’s seat is very supportive and comfortable, with power adjustment.
There’s plenty of glass including a smaller front quarter window that helps eliminate front blind spots, so forward visibility is exceptional. Rearward visibility is aided by the digital rear-view mirror that is designed to ensure privacy for second and third-row occupants. You don’t want the chauffeur spying on you while you’re sleeping, do you?
The other big tick for me is the driving position. Other people movers, namely the Hyundai Staria and Mercedes-Benz EQV, have very low window lines and it leaves you with a feeling of sitting on the car, rather than in it. I am sure it helps with extra light and it probably makes it easier for kids to see out of, but from a driving perspective, I find it a little disconcerting.
But the LM has flipped that. The front compartment is designed in such a way that it feels like a cockpit that you’re ensconced in. This helps the driver feel more connected with the car, and in the LM it feels like you’re sitting in the driver’s seat of a sporty sedan, not a five-metre bus. Very well done, Lexus.
And now to the main event - the second row.
Where to begin. Let’s start with space. Because there is so much of it. Unsurprisingly given the seating layout, there is an unending amount of head, leg, knee, bum, shoulder and whatever-else room. I can’t imagine anyone complaining about space back there.
Also, getting in and out is a breeze thanks to the sliding power doors on both sides. These can be opened from the front seat, and via several buttons in the rear.
Those captain’s seats are plush. Not quite Benz S-Class plush, but still.
They are adjustable six ways - power adjustable, of course - and they’re heated and ventilated. They recline almost flat, too, if you need a nap on the way to the country estate. And while you do that you can look up through the split sunroof, or close the shade a number of ways.
Is there a massage function? Of course there is a massage function. And it’s not bad. You can choose two settings - weak and firm.
Adding to the feeling of a business class airline seat, there is a fold-out table in the armrest, although it’s a smallish one. And there is dual-zone climate control in the rear.
There is a roof-mounted control panel for things like climate, sunshades and sunroof blinds, but much of this can also be controlled by the Apple iPhone-like devices clipped into both rear seats. These are closer to the seats, so it is easier to access than the roof.
Another function in the device is the Climate Concierge that features different modes - Dream, Relax, Focus, Energise. Depending on which one you choose, it alters the seat settings, massage, climate and lights to suit.
I love the massively wide side windows that are tinted (or privacy glass), too.
Other amenities include map pockets, knee and roof-mounted air vents and a 14.0-inch display screen that retracts from the roof and connects to an HDMI cable, allowing you to watch whatever you want.
The third row is not as appealing as the second. It is technically a three-person row, but the width and the fact that it has a sizeable gap in the centre suggests that this is best thought of as a six-seater van.
The seats are not as plush of course, so you might not want to spend too much time in that row unless you are a small child. But you do get USB-C ports, cupholders, air vents, lights, sunglasses holder, power side shades and grab handles.
Getting in and out of the third row can take a while. It’s all power adjustable, so you don’t have to lift anything heavy - but it takes a while for the second row seats to move forward and up.
With all seats in place the cargo space is limited. In fact, it’s just 110 litres.
That’s similar to what you get in a seven-seat SUV. But it did fit all our overnight luggage easily.
Drop the rear row and that expands to a maximum of 1191 litres in the 350h or 752 litres in the 500h.
All grades have a space-saver spare wheel.
The cabin of the NX is spacious where it needs to be for four adults to be comfortable on a longer journey, and features enough equipment to satisfy most.
Access is best at the front because of the wider door apertures and while still easy enough to get in and out of from the back, the rear wheel arch cuts into the aperture a bit.
The front seats are very comfortable with thick padding, tall side bolsters that lock you into place in a turn as well as heating and cooling functions.
The back seats are almost as comfortable as the front! However, the outboard seats offer the best under-thigh support. It is a shame that they miss out on heat functions for its grade level, though.
Storage is fairly good for the class, with lots of small item cubbies up front like a sunglasses holder, a mini drawer next to the drivers' knee and a dedicated phone holder and two cupholders. The large glove box (that can hold more than just a manual) and mid-size middle console shoulder most of the storage burden, though.
In the back you get a couple of map pockets, small storage bins and two cupholders. which is most than enough for this size of SUV.
The boot offers an impressive 520L of capacity and a level loading space makes it an easy car to slide larger gear in and out of. The little storage compartment under the floor is handy for charging cables and the hands-free powered tailgate is always handy to have.
The technology is a nice mix of easy-to-use and high-end with a responsive touchscreen on the 14-inch multimedia display. The system has built-in sat nav, wireless Apple CarPlay and Android Auto. The CarPlay was simple to set up and has maintained a steady connection with my iPhone this week.
Charging options are decent with two USB-C ports and a 12-volt socket per row, as well as a wireless charging pad up front.
From launch there will be two versions of the LM350h Sports Luxury on offer - front-wheel drive and all-wheel drive, priced from $160,888 and $165,888 before on-road costs respectively.
They both have seven seats across three rows and share the same four-cylinder hybrid powertrain, but an even more high-end version is on the horizon.
The LM500h will land in January 2024, priced from $220,888, and it adopts a newer more powerful hybrid powertrain. Something else that sets the LM500h apart is the seating layout - it is a four-seater. Behind the driver and front passenger compartment are two big captain’s chairs that recline flat if required. Decadent luxury. Or so the pictures suggest. We will have to wait until the New Year to sink into the sumptuous seats.
Given the positioning and interior layout, the LM will probably not appeal to people looking at a Kia Carnival, or who would have opted for the departed Toyota Tarago. It will, however, appeal to large families that aren’t short of a dollar, airport limo operators, and even as tourist transport.
Thankfully, there’s a substantial amount of standard gear fitted as standard in the LM.
The only difference in spec between the two 350h grades is the addition of all-wheel drive. Otherwise you’ll find keyless entry and start, front heated seats, automatic retractable side steps, power opening side doors, rear privacy glass, a pair of sunroofs, and semi-aniline or L-aniline upholstery.
Tech-wise, there is a digital rearview mirror, and a 14.0-inch touchscreen, a 12.3-inch digital instrument cluster, a head-up display, seven USB ports, a smartphone charger and a rear 14.0-inch multimedia display.
The 500h adds niceties like a separation partition with elevating and dimmable glass, that doubles as a 48.0-inch widescreen display to watch films and TV, or take conference calls with. It also gets two partition glove boxes, a pair of umbrella holders, two second-row phone chargers, a 23-speaker Mark Levinson 3D audio system and more.
In terms of rivals, there really aren’t many other luxury people movers on the market. Aside from the Mercedes-Benz V-Class and all-electric EQV, there are higher-grade versions of the Volkswagen Multivan, and the LDV Mifa 9 EV.
With a price hike of almost $6K, our flagship NX sits at $95,900 before on-road costs, but it's still slightly more affordable than its top-grade plug-in hybrid rivals.
The Volvo XC60 Ultra is priced from $101,390 and the outgoing BMW X3 xDrive30e sits at $102,500.
In the flagship variant, the standard features list is well-rounded to include both practical and luxury equipment. There are electric front seats with heating and cooling, an F Sport steering wheel with heating and touch controls, a sunroof, rear privacy glass, and a power-adjustable steering column.
Other items include a powered tailgate with a kick-to-open function, dual-zone climate control with a humidity sensor, parking assist, keyless entry/start, a digital key, Lexus Connected services app, a digital rearview mirror and 20-inch alloy wheels.
The technology looks gorgeous with the 14-inch touchscreen multimedia display taking centre stage with built-in satellite navigation, Bluetooth and wireless Apple CarPlay and Android Auto.
You also get a 10-speaker Lexus premium sound system, which has AM/FM radio, MP3 and WMA (Windows Media Audio) compatibility. There are four USB-C ports (2/2), a 12-volt socket and a wireless charging pad.
So while our test model misses out on some of the items you might expect to see for a top-model grade – like three-zone climate control and heated rear outboard seats – it still feels well-specified.
There are two hybrid powertrains available. Coming next year, the LM500h combines a 2.4-litre turbocharged petrol engine and a hybrid setup, making for power and torque of 202kW and 460Nm respectively. It is all-wheel drive and is paired with a six-speed automatic transmission.
The LM350h comes with a 2.5-litre naturally aspirated petrol engine and a parallel hybrid system, offering up a total system output of 140kW and 239Nm. The 350h comes in front or all-wheel-drive guise and uses a continuously variable transmission (CVT).
The NX450h+ F Sport is the first attempt at a plug-in hybrid powertrain for Lexus. It pairs a 2.5-litre four-cylinder petrol engine with two electric motors, one located at each end of the car for all-wheel drive. Together they produce up to 227kW of power, but Lexus doesn’t quote the combined torque figure (cheeky).
The flagship model can do a 0-100km/h sprint in 6.3 seconds and features a smooth continuously variable transmission.
Overall, it moves quickly and the shift between the electric and engine components is barely noticeable.
As you’d hope with an all-hybrid line-up, the LM excels when it comes to combined cycle fuel efficiency. The 350h FWD sips just 5.5 litres per 100 kilometres, while the AWD version is 5.6L/100km. The 500h is a little thirstier at 6.6L.
Our drive was so brief we did not get to record an on-test fuel figure.
The theoretical range of the LM, considering the 60-litre fuel tank and 5.5L/100km (350h) and 6.6L/100km (500h) fuel consumption figures is about 1000km.
The flagship NX has a smallish 18.1kWh lithium-ion battery and a Type 2 charging port but no CCS enhancement, which means you can’t hook it up to a fast DC charger.
On a standard AC 240-volt domestic plug port, you can charge this from 0-100% in around 7hrs 30mins. You get a great electric-only NEDC-rated driving range of up to 87km and that means you really only have to charge it every other day, which I appreciated.
The official combined fuel cycle usage is 1.3L/100km, but you won’t really see that in the real world. After doing some longer trips mixed in with city slicking, my average real-world usage popped out at 6.5L/100km, and I averaged 20.2kWh/100km when in pure EV mode. They’re not the best hybrid figures I’ve seen for the class, but they're not too bad either.
As mentioned earlier, I spent much more time in the second row as a passenger than I did behind the wheel of the LM350h. But it was enough time to capture some initial high-level drive impressions.
But let’s start in the rear. The ride in the second row is comfortable - as you’d hope. Our trek from Melbourne’s inner north down to the Mornington Peninsula included a lot of freeway, which was smooth. The only thing that disturbed the peace was a chunky bridge join that caused a bit of a thump. But we were hardly disturbed.
Back in the driver’s seat, there’s a lot to like about how the LM350h drives. First of all, it feels smaller on the road than its ample dimensions would otherwise suggest. It even feels relatively light on the road.
After the LM, I drove a Mercedes-Benz EQE SUV that has a similar kerb weight (the Lexus is about 2.4 tonnes), and the LM felt lighter.
The hybrid powertrain is responsive enough, offering decent acceleration from a standing start. The more potent 500h will of course be quicker.
The transition from electric to petrol propulsion is pretty smooth in Lexus (and Toyota) models these days, and the additional noise-deadening materials in the LM ensure it’s subtle.
The 2.5-litre petrol engine is really only noticeable when accelerating hard, and the CVT a slight drone, but it’s in no way unpleasant.
Otherwise it’s a superbly refined and quiet cabin on all but the absolute worst road surfaces. Whisper quiet power windows adds to that feeling of luxurious refinement.
Given the brief time behind the wheel, we didn’t get to test the handling capability of the LM, so that might have to wait for a review in the New Year.
The steering is heavily weighted and doesn’t feel overly responsive, but it’s perfectly suited to this sort of vehicle.
That supple ride we experienced in the rear was also evident behind the wheel.
This was especially impressive on a couple of pock-marked peninsular back roads. The ride is also much more compliant than the Mercedes-Benz EQV I tested early in 2023.
This NX feels like it has lots of power in reserve when you put your foot down and never struggles going up big hills. When it’s in pure EV mode, it’s very quiet but there’s no big fanfare when this kicks over to the traditional engine. You barely notice it until you’re on the open road travelling at higher speeds, and that’s when the engine starts to sound more growly like its non-hybrid siblings.
The steering is forgiving without feeling too light and around town, the NX is nimble and sure of itself. The suspension is on the firmer side, so you’ll hear and feel the bigger bumps, but it never feels rough.
Visibility is decent with the largish windows, and the pillars that aren’t too wide from my driving position. I do like having the digital rearview mirror, though, because when you have a big car seat or tall adult in the back seat, the vision back there is hindered.
It’s pretty hard to find a modern car that’s terrible to park, especially in the mid-size SUV segment, and the NX is no different. Even in a small car space, you still have good clearance around you, which hopefully translates to less dings from neighbouring cars!
The 360-degree view camera system is top notch with its quality, and I like that the car disappears and you can see the ground underneath.
The LM is yet to be crash tested by ANCAP, and it is unclear if it will be given the fact that it’s a niche model. However, as with other current Lexus models, it has a long list of standard safety gear.
The safety suite, including intersection assist, and a pre-collision system with vehicle, pedestrian, bicyclist and daytime motorcyclist detection.
It also comes with emergency steering assist, full-speed radar cruise control, ‘Curve Speed Reduction’, ‘Lane Trace Assist’ with lane-departure alert, automatic high beam, ‘Road-Sign Assist’ (speed signs only), ‘Emergency Driver Stop System’, a blind-spot monitor and rear cross-traffic alert.
The NX comes with a maximum five-star ANCAP safety rating from testing done in 2022 and scored very highly across its individual assessment scores; 91 per cent for adult protection, 89 per cent for child protection, 83 per cent for vulnerable road user, and 92 per cent for its safety assist systems.
Eight airbags are standard which includes a front centre airbag and driver's knee airbag.
Other safety equipment includes emergency steering assist, blind-spot monitoring, lane departure alert, lane-keeping aid, emergency lane keeping, traffic sign recognition, safe exit assist, rear cross-traffic alert, LED daytime running lights, LED cornering lights, tyre pressure monitoring, and an emergency call button.
The only safety item which can feel intrusive when driving is the adaptive cruise control as it has a feature that scans for bends in the road and will slow the car down in anticipation of them. On paper, this isn’t a bad thing but in practice, it was sporadic when it activated and sometimes slowed the car dramatically on bends you wouldn’t even call bends!
AEB with car, pedestrian, cyclist, motorcyclist, backover and intersection turning assist is standard and operates from 5.0 - 80km/h (up to 180km/h for car detection).
There are two ISOFIX child seat mounts and three top-tether anchor points in the rear row. The seat isn't wide enough to accommodate three child seats side by side, so two will fit best.
When you buy a Lexus, you get a bit more than a car. The brand has a customer loyalty program - Lexus Encore - and depending on what model you buy, you are eligible for some pretty cool discounts, bonuses and experiences.
There are three tiers, depending on your model. UX, NX, RX and ES fall under regular Encore, and electric models the RZ and UX300e sit beneath Electrified Benefits. But the LM, as well as the LS, LC and LX are under Encore Platinum - the top tier.
That means access to the ‘On Demand’ program that allows access to another Lexus model for a few days or longer. So if you own an LC Convertible but need an RX for a few days to ferry people around, that’s all free. There’s valet parking service loans and more.
It also includes upgrades at Lexus partners. Our launch took us to Jackalope Hotel on the Mornington Peninsula, which is a Lexus partner, and you can get a bunch of extras here as a Lexus owner that other guests won’t get.
In terms of other ownership details, the LM is covered by a five-year, unlimited-kilometre warranty, and the servicing schedule is every 12 months or 15,000km.
Lexus is yet to announce the capped-price servicing details for LM, but it is expected to cover five years, and should be in the vicinity of approximately $700 per service.
The NX is offered with a five-year/unlimited-kilometre warranty, which is on par with its European rivals.
It comes with a five-year capped price servicing program, where services are competitively priced at $595 each.
Servicing intervals are reasonable at every 12 months or 15,000km, whichever occurs first.