Kia Problems

It’s not likely to be in the next 12 months is the word we’ve been given.

It’s not available on the current car. You have to wait for the new model, which launches in a couple of months.

We contacted Kia seeking advice and were told: “This was not a known issue. Intermittent issues are the hardest to find but the fact that there is a video will certainly help. Our tech guys think that it sounds like it could be the driver’s door actuator or the lock assembly if it is only occurring on the driver’s door. If all of the doors are unlocking when the door lock switch is activated then it could be a switch assembly.” The people at Kia would like to see your video, and get your contact details along with the car’s VIN. If you could do that they have said they would work with the dealer to resolve the problem.

All cars have some degree of lumbar support, but whether that’s enough for you is something only you can determine. I’m not aware of any carmaker that offers anything to increase lumbar support. I would suggest you consult a company that specialises in seats for people with special needs, a company such as Recaro.

Your car is still under warranty, so take it back to your dealer and have them fix it.

The Kia Cerato is not affected by the Takata airbag recall. I can’t say why your VIN number was rejected. Contact Kia to check.

I would expect it to go straight in with little or no modification, but you probably have to use the wiring loom and engine management computer from the K2900.

An SUV would seem to be the best choice given your concerns about getting in and out of the car. Most carmakers now offer FWD versions as well as all-wheel drive models, and without knowing what your budget limitation is I would think an SUV like a Mitsubishi ASX, Mazda CX-5, Subaru Forester or Kia Sorento would fit your needs well.

You need to persist in trying to get a resolution form Kia. You have already been told that it is a warranty problem, and Kia has a responsibility to resolve it. That the software manufacturer is no longer in business is Kia’s problem, not yours, and they must find a solution to the problem. As you have already been in contact with Kia head office continue to press them for an answer.

You’re right to be wary of the Golf, but apart from the well publicised stories of trouble with the DSG gearbox a few years ago it has been in more recent times a sound vehicle. We get very few complaints from owners of these later cars, so I wouldn’t be concerned about buying one. The Cerato is also a fine car and would be a good choice. If I were forced to choose I would probably gamble on the Golf for its driving dynamics.