Holden Cruze Gearbox & Transmission Problems

It’s in the zone, so I would be very cautious about buying it. If you can, check its history to see if there has been any trouble with the automatic transmission, and consider having it checked by an automatic transmission specialist.

The first point of contact after you’ve consulted the dealer is with Holden’s Customer Care (1800 4646 5336) to lodge a claim for a refund of the cost of repairs to your car.

The problem with the Cruze transmission is well known.

You have done the right thing by registering your concern with Holden, and it has responded by telling you a diagnostic check is needed to assess the situation with your car.

Pay the $135 for the test, and providing it confirms the problem I would expect Holden to replace the transmission at its cost.

The offer you have been made is pretty standard one, and not a bad one given that your car is now eight years old. If you want to pursue Holden for the full amount it would be best to consult the state consumer affairs department in Perth and get their advice.

I’d say it’s got the dreaded Cruze automatic transmission disease. It’s common in that model and it’s likely the transmission will have to be replaced. Contact Holden Customer Care on 1800 033 349 and see if they do.

It is a common problem. Contact Holden’s customer service (1800 033 349) and lodge a claim to have the transmission replaced.

The car is six years old, and was bought used, so you are unlikely to get any sympathy at Holden. You need to negotiate with the dealer who sold it to you, but I doubt that you will get any support there either. Your choices are to persist with it and hope that it doesn’t have any more gearbox issues, or unload it.

The dual-clutch so-called ‘sports automatic’ transmission in the Cruze has a long and miserable history if trouble. From what you describe it seems trouble is coming your way.

You’re right that lots of owners have had trouble with the automatic transmission in their Cruzes, but yours being a manual isn’t affected by that problem. I wouldn’t be taking the advice to get out of it.

 No, it’s not fair to ask you to undertake a diagnostic check at your expense. The transmission is known to be faulty, and as long as you haven’t abused it in any way, they should be replacing it free of charge without question.