Ford Tourneo Custom vs Lexus NX

What's the difference?

There’s absolutely no doubt that the van-based people-mover has some distinct advantages over a three-row SUV. The rear seat is bigger, access to it is far better and there’s more luggage space even when all eight seats are occupied. But the Tourneo goes a step or two further with the sliding, swivelling seats that make it one of the most practical and flexible interiors on the market.

True, the driving experience is a bit alien at first, but it’s a case of different, rather than worse. Meantime, the ride is excellent and the performance and economy from the turbo-diesel driveline are both absolutely spot on for this vehicle’s intended purpose.

And perhaps that’s the metaphor for the whole thing: By not trying to be something it’s not, and concentrating on what it needs to do, the Tourneo emerges as a bit of a quiet achiever.

As we said earlier, this type of vehicle concept is never a sure-fire proposition. Parcel vans converted to passenger duties haven’t always worked out. This time, though, it’s different.

The Lexus NX450h+ F Sport is a gorgeous mid-size SUV that combines great specs and a fairly efficient plug-in hybrid powertrain. It’s a comfortable and easy ride which should appeal to a wide range of driving styles. It also looks good parked at the kerbside of a city street and with it ticking most of the boxes, it may become your new best friend.

Perhaps the biggest revision of the successful Transit Custom formula needed to make the leap from FedEx to Brady Bunch has been to the rear suspension. Where the Transit uses a leaf-sprung arrangement, the Tourneo has switched to coil rear springs. These technically offer much greater ride comfort at the expense of some load-carrying ability. Which is fine, even if your kids are the bigger variety.

The move to powered sliding side doors is a welcome one, but I found out the hard way that the doors will still open a fraction if you push the button while still travelling at low speed. Not sure why that would be, but at least the buttons in question are up front in Adult-Land, not within reach of you-know-who.

The reality is, too, that the Tourneo is destined to run with the air-con on any time you have bodes in the back. That’s because – like a lot of van conversions – there’s no opening side windows beyond the tiny, hinged windows that open an equally tiny amount. This has more to do with the Transit’s basic structure than any desire to oxygen-deprive the young `uns, but as any parent knows, a supply of fresh air on the move is sometimes the only thing between a happy day out and a clean up in Aisle five.

The NX simple looks like a scaled-down version of its larger RX cousin, so if you like that you’ll like what the NX.

It looks sweeter, though, with its smaller proportions being only 4660mm long and 1670mm high but there’s enough sharp pleating in the panelling and rear LED lights to give it a sporty edge. It’s a design that should appeal to a wide range of people.

The interior helps the NX compete against some of its flashier rivals, but the BMW X3's interior beats it hands down with the wow factor. Still, the dual-toned leather upholstery and fabrics of our test model scream understated luxury.

The perforated leather of the seats is supple underhand, but even the robust synthetic leather on the backs of the seats and some door panelling feels like the real stuff most of the time.

The dashboard components – like the air vents, displays and accents – are well integrated and seem well-built. The cockpit is intimate and plush overall, and it always reminds you that you're in the cabin of a luxury vehicle.

Here’s where a vehicle like this stands or falls. Because if something like a Tourneo can’t cope with lots of people and their luggage in a single bound, then there’s really not much point to it, is there? I mean you’re not going to buy it for its sporty looks or supercar dynamics, so unless it works brilliantly as family transport, it’s kind of dead in the water. Fortunately Ford seems to have got it right. Mostly, anyway.

That starts up front where the two front seats feel like they’re metres apart. In reality, this huge gap forms a walk-through function for getting access to anything or anyone misbehaving in the second or third row of chairs. But you can’t help wondering what if… What if Ford had ditched the stubby centre console and added a third front-row seat? Wouldn’t a nine-seater be better than eight?

But the seats themselves are comfy and the high-and-mighty driving position gives plenty of vision in every direction. With one exception. And that is when you’re pulling out of a side street on to a main road and need to see what’s coming from the left. Depending on the angle you’re on, the fat frame of the pop-out side window (in the sliding door) becomes a blind spot, especially for taller drivers.

There’s nothing irretrievably wrong with the way the controls are laid out, but they will take some acclimatisation. That goes for the menu system on the touchscreen as well as the column-mounted shifter wand which is about the same size and shape (and in the same place) as a conventional indicator stalk. Tip the lever accidentally and you’ll wind up in neutral, wondering what just happened. The manual-shift mode is also fiddly to use and paddle sifters would be vastly better. Most won’t bother anyway.

The front cabin is home to a shallow lidded bin in the centre console, a deeper bin below that and a couple of charge points. There are also cup-holders in great spots up high in the corner of the dashboard, a shelf across the top of the dashboard and no less than two gloveboxes (the top one is pretty shallow) thanks to moving the passenger’s airbag into the roof lining. Both front doors also feature bins and storage nooks but there’s a fair bit of hard plastic on show, surely a legacy of the Tourneo’s parcel-van DNA.

The Tourneo’s party trick is the way both the second and third rows of seats can be slid to almost any point on a pair of tracks in the floor. The move is simply accomplished via a lever at the front or a rip-cord in the back of the seats, and all three centre-row seats can be moved individually (the third row is split 60:40). The upshot is that you can have all three rows bunched together for a large luggage space, or the rear row pushed right back to form a rear row with huge legroom. Don’t need all eight seats? How about a second row with the two outside chairs in place and the centre one folded forward to expose a work-surface with built-in cupholders.

But it gets even better, because individual seats can be removed to suit the weirdest of loads and the second-row seats even swivel 180-degrees to form a loungeroom on wheels. The kids will be begging you to take them for a drive in this thing.

The seats fold forward, but they don’t tumble. They don’t need to really, and they don’t fold into a bed either. But if you fancy camping in the Tourneo, you can remove both rows of rear seats for a huge flat floor.

The second row is home to storage bins in each sliding door (yes, a door on each side) a pop-put window that opens only about 40mm, temperature controls, air vents and reading lights. The third row, meantime, is not only easily accessed provided the second row isn’t slid all the way back (at which point you wouldn’t be using the third row anyway) but the good news is that the rearmost seat itself is basically three bucket seats with the same comfort levels (high) as the second row. There are also reading lights and a pair of phone pockets and cup-holders in the last row, too. Only the way the track system works and the shape of the seat base means that foot-room is limited to an extent.

With all three rows in place, but pushed as far forward as they can go, there’s a long load area of up to 725mm. But you can also push the second and third rows all the way back and have a cargo area 2622mm long behind the front seats. Maybe the van DNA is a good thing after all.

With all eight seats in place, there’s a minimum of 673 litres of luggage space which can be expanded all the way to a monster 4683 litres with the second and third rows removed.

There’s also a 12-volt power socket and a lighting system in the back, too, although while the side doors are automatic, the tailgate is manual. And you’ll need plenty of real estate to open it, too. Even tall folk will hit the button to open the tailgate, start the strut-assisted opening and then take a step or two back to allow the huge tailgate to rise without clobbering them. An automatic tailgate where you hit the button and run away to a safe distance would be much nicer.

The cabin of the NX is spacious where it needs to be for four adults to be comfortable on a longer journey, and features enough equipment to satisfy most.

Access is best at the front because of the wider door apertures and while still easy enough to get in and out of from the back, the rear wheel arch cuts into the aperture a bit.

The front seats are very comfortable with thick padding, tall side bolsters that lock you into place in a turn as well as heating and cooling functions.

The back seats are almost as comfortable as the front! However, the outboard seats offer the best under-thigh support. It is a shame that they miss out on heat functions for its grade level, though.

Storage is fairly good for the class, with lots of small item cubbies up front like a sunglasses holder, a mini drawer next to the drivers' knee and a dedicated phone holder and two cupholders. The large glove box (that can hold more than just a manual) and mid-size middle console shoulder most of the storage burden, though.

In the back you get a couple of map pockets, small storage bins and two cupholders. which is most than enough for this size of SUV.

The boot offers an impressive 520L of capacity and a level loading space makes it an easy car to slide larger gear in and out of. The little storage compartment under the floor is handy for charging cables and the hands-free powered tailgate is always handy to have.

The technology is a nice mix of easy-to-use and high-end with a responsive touchscreen on the 14-inch multimedia display. The system has built-in sat nav, wireless Apple CarPlay and Android Auto. The CarPlay was simple to set up and has maintained a steady connection with my iPhone this week.

Charging options are decent with two USB-C ports and a 12-volt socket per row, as well as a wireless charging pad up front.

With a price hike of almost $6K, our flagship NX sits at $95,900 before on-road costs, but it's still slightly more affordable than its top-grade plug-in hybrid rivals.

The Volvo XC60 Ultra is priced from $101,390 and the outgoing BMW X3 xDrive30e sits at $102,500.

In the flagship variant, the standard features list is well-rounded to include both practical and luxury equipment. There are electric front seats with heating and cooling, an F Sport steering wheel with heating and touch controls, a sunroof, rear privacy glass, and a power-adjustable steering column.

Other items include a powered tailgate with a kick-to-open function, dual-zone climate control with a humidity sensor, parking assist, keyless entry/start, a digital key, Lexus Connected services app, a digital rearview mirror and 20-inch alloy wheels.

The technology looks gorgeous with the 14-inch touchscreen multimedia display taking centre stage with built-in satellite navigation, Bluetooth and wireless Apple CarPlay and Android Auto.

You also get a 10-speaker Lexus premium sound system, which has AM/FM radio, MP3 and WMA (Windows Media Audio) compatibility. There are four USB-C ports (2/2), a 12-volt socket and a wireless charging pad.

So while our test model misses out on some of the items you might expect to see for a top-model grade – like three-zone climate control and heated rear outboard seats – it still feels well-specified.

Because the platform is (mostly) borrowed from the Transit Custom, you get the same driveline. That starts with a 2.0-litre turbo diesel, good for 125kW of power and a useful 390Nm of torque. It drives through a conventional eight-speed automatic transmission and then to the front wheels as a means of keeping the load floor as flat and low as possible.

Ford claims a 2500kg towing capacity with a braked trailer, but on a wet road or damp boat ramp, that’s really going to test the limits of the front wheel’s grip which can be overcome even in the dry if you’re too hasty with the throttle.

The biggest engineering change in the move from Transit Custom to Tourneo has been the switch from leaf springs on the former to coil springs and an independent suspension on the latter. This is all in the name of ride quality and recognises the fact that the Transit will often be called on to cart heavier loads than eight humans.

The NX450h+ F Sport is the first attempt at a plug-in hybrid powertrain for Lexus. It pairs a 2.5-litre four-cylinder petrol engine with two electric motors, one located at each end of the car for all-wheel drive. Together they produce up to 227kW of power, but Lexus doesn’t quote the combined torque figure (cheeky).

The flagship model can do a 0-100km/h sprint in 6.3 seconds and features a smooth continuously variable transmission.

Overall, it moves quickly and the shift between the electric and engine components is barely noticeable.

Ford quotes an official combined fuel consumption figure of 7.4 litres for the Tourneo. Over a few days of running in a pretty broad mix of urban and country work, we saw an average of 8.6 litres per 100km which is still pretty good for a vehicle of this size.

With the standard 70-litre fuel tank, that gives the Tourneo a theoretical combined range of around 900km between fills, but the real-world number says closer to 800km is more realistic.

Don’t forget, either, that running costs will be a little higher than some diesels, as the Tourneo requires AdBlue at regular intervals, in line with its Euro 6 emissions levels.

The flagship NX has a smallish 18.1kWh lithium-ion battery and a Type 2 charging port but no CCS enhancement, which means you can’t hook it up to a fast DC charger.

On a standard AC 240-volt domestic plug port, you can charge this from 0-100% in around 7hrs 30mins. You get a great electric-only NEDC-rated driving range of up to 87km and that means you really only have to charge it every other day, which I appreciated. 

The official combined fuel cycle usage is 1.3L/100km, but you won’t really see that in the real world. After doing some longer trips mixed in with city slicking, my average real-world usage popped out at 6.5L/100km, and I averaged 20.2kWh/100km when in pure EV mode. They’re not the best hybrid figures I’ve seen for the class, but they're not too bad either.

If you haven’t driven a one-box van for a decade or more, you’re in for a treat. Just like the Transit Custom on which this car is based, the Tourneo represents a different experience to that of a conventional car or SUV, but one that is not without merit.

For a start, you sit very high which means a great view out across the traffic. And while the driving position is a little less laid-back than a modern car, once you get used to the almost square steering wheel, neither is it the dreaded sit-up-and-beg of older van designs.

The four-cylinder engine doesn’t make the Tourneo a fast vehicle, but it does give it lots of flexibility thanks to all that turbo-torque being available from just off idle. The eight-speed transmission helps, too, but the real surprise is just how quiet the Tourneo is when on a cruising setting. In fact, it’s almost uncanny how such a big, empty metal box could be so silent, but beyond a little tyre noise on coarse surfaces, the Ford pulls it off. As a result, it’s very relaxed and effortless feeling at freeway speeds.

The other surprise is how good the ride quality is. By swapping the cargo van’s leaf rear springs for coils, the Tourneo suddenly displays a very good match between the front and rear axles in terms of how they work to absorb bumps. You do still get some of the front-seat sensation that you’re sitting over the front axle, but it’s not terrible and the reality is that you simply sitting closer to the axle, not right over it.

For many drivers perhaps the over-riding impression will be of the vehicle’s external size. And, yes, it’s a long and wide piece of equipment, but at least the boxy shape means the corners are easy to place and the huge glass area and driver aids like parking sensors and blind-spot warnings help a lot in the daily cut and thrust.

Things are also improved by the fabulously small turning circle of 10.9m kerb-to-kerb (courtesy of the Transit’s role as an inner-city delivery van) that gives an agility the looks don’t suggest. But there’s a sense that the Tourneo is a little wider in the rear track than the front, as you’ll sometimes find the inside rear tyre finding the lips of roundabouts and suburban gutters.

This NX feels like it has lots of power in reserve when you put your foot down and never struggles going up big hills. When it’s in pure EV mode, it’s very quiet but there’s no big fanfare when this kicks over to the traditional engine. You barely notice it until you’re on the open road travelling at higher speeds, and that’s when the engine starts to sound more growly like its non-hybrid siblings.

The steering is forgiving without feeling too light and around town, the NX is nimble and sure of itself. The suspension is on the firmer side, so you’ll hear and feel the bigger bumps, but it never feels rough.

Visibility is decent with the largish windows, and the pillars that aren’t too wide from my driving position. I do like having the digital rearview mirror, though, because when you have a big car seat or tall adult in the back seat, the vision back there is hindered.

It’s pretty hard to find a modern car that’s terrible to park, especially in the mid-size SUV segment, and the NX is no different. Even in a small car space, you still have good clearance around you, which hopefully translates to less dings from neighbouring cars!

The 360-degree view camera system is top notch with its quality, and I like that the car disappears and you can see the ground underneath.

The NX comes with a maximum five-star ANCAP safety rating from testing done in 2022 and scored very highly across its individual assessment scores; 91 per cent for adult protection, 89 per cent for child protection, 83 per cent for vulnerable road user, and 92 per cent for its safety assist systems.

Eight airbags are standard which includes a front centre airbag and driver's knee airbag. 

Other safety equipment includes emergency steering assist, blind-spot monitoring, lane departure alert, lane-keeping aid, emergency lane keeping, traffic sign recognition, safe exit assist, rear cross-traffic alert, LED daytime running lights, LED cornering lights, tyre pressure monitoring, and an emergency call button.

The only safety item which can feel intrusive when driving is the adaptive cruise control as it has a feature that scans for bends in the road and will slow the car down in anticipation of them. On paper, this isn’t a bad thing but in practice, it was sporadic when it activated and sometimes slowed the car dramatically on bends you wouldn’t even call bends!

AEB with car, pedestrian, cyclist, motorcyclist, backover and intersection turning assist is standard and operates from 5.0 - 80km/h (up to 180km/h for car detection).

There are two ISOFIX child seat mounts and three top-tether anchor points in the rear row. The seat isn't wide enough to accommodate three child seats side by side, so two will fit best.

Ford offers its standard five-year/unlimited kilometre warranty on the Tourneo. Five years is fair enough, but can’t match the seven years or even more that some of the competition offer. It‘s worth noting, however, that the warranty does match many of the makes and models that will be the Ford’s natural enemies.

Service intervals are 12 months or a very long 30,000km, but it’s unlikely many families will clock up 30,000km in a 12-month period, anyway. There’s no word on capped-price servicing yet, but the mechanically similar Transit Custom has a service plan that limits the cost of each of the first four services to around $500.

The biggest additional running cost for the Tourneo will be the AdBlue additive to control emissions. How frequently you need to top up will be determined by what type of driving you do.

The NX is offered with a five-year/unlimited-kilometre warranty, which is on par with its European rivals.

It comes with a five-year capped price servicing program, where services are competitively priced at $595 each.

Servicing intervals are reasonable at every 12 months or 15,000km, whichever occurs first.