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Are you having problems with your 2011 Ford Focus? Let our team of motoring experts keep you up to date with all of the latest 2011 Ford Focus issues & faults. We have gathered all of the most frequently asked questions and problems relating to the 2011 Ford Focus in one spot to help you decide if it's a smart buy.
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There is a problem with your gearbox and it needs to be sorted out. The computer in your car needs to be checked, maybe even replaced, and perhaps the gearbox itself might need to be replaced. Take it back to the dealer and demand action.
There are no 'lemon' laws as such in Australia, so there's no measure you can use to base a claim for a replacement car. The dealer appears to be attempting to fix your problems so you really have to persist with that course of action a little longer I would suggest. If you are still not happy write directly to Ford's customer assistance people and request a review of your case and an inspection of your car by a factory representative. That way you could express your dissatisfaction directly to the company and show them the problems with your car. If that doesn't resolve your issues enlist the help of the consumer affairs department of your state government.
Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.