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    Strife with new vw van

    Volkswagen Volkswagen Advice Volkswagen Transporter Volkswagen Transporter Advice Volkswagen Transporter 2007
    I BOUGHT a new VW Transporter diesel a month ago. After only 1000km it broke down. The dealer replaced the fuel pump and said it was fixed. I picked it up and it broke down again within 1km of the dealership. After two weeks, they still can't seem to find the problem. I've been provided with a courtesy van, but I had shelving, roof racks and signwriting to the value of $3000 fitted to the one I bought. Am I within my rights to demand a new vehicle and/or reimbursement for the fittings?
    Answered by CarsGuide
    15 February 2007
    Graham Smith

    I AM not a legal expert so I can't advise on your rights to a new vehicle. I would expect that VW has an obligation to fix the vehicle to your satisfaction, and it seems to have taken care of you by giving you a replacement van meantime. I would think two weeks is long enough to find and fix the problem. Contact VW directly if you're not happy with what the dealer is doing or telling you.

    Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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