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Strife with new vw van

Asked by John Healy

I BOUGHT a new VW Transporter diesel a month ago. After only 1000km it broke down. The dealer replaced the fuel pump and said it was fixed. I picked it up and it broke down again within 1km of the dealership. After two weeks, they still can't seem to find the problem. I've been provided with a courtesy van, but I had shelving, roof racks and signwriting to the value of $3000 fitted to the one I bought. Am I within my rights to demand a new vehicle and/or reimbursement for the fittings?

Answered by CarsGuide

16 Feb 2007 Graham Smith

I AM not a legal expert so I can't advise on your rights to a new vehicle. I would expect that VW has an obligation to fix the vehicle to your satisfaction, and it seems to have taken care of you by giving you a replacement van meantime. I would think two weeks is long enough to find and fix the problem. Contact VW directly if you're not happy with what the dealer is doing or telling you.

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