Are you having problems with your Volkswagen? Let our team of motoring experts keep you up to date with all of the latest Volkswagen issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen in one spot to help you decide if it's a smart buy.
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Patience and persistence is the only way ahead for you. There are problems with the DSG, but VW seems to prefer to stonewall owners when they strike trouble with it instead of being pro-active and fixing it. Keep reporting the problems, keep demanding they be fixed, and consider legal action if it isn't fixed.
Dealers pay to dispose of the waste products from servicing your car, like oils, greases, coolant, brake fluids, soiled rags, and so on, and they pass those costs on to you, the customer. Some slug you more than others. The best course of action is to go somewhere else to have your car serviced, as you have been advised.
I can understand your frustration. I wouldn't buy the extended warranty, that's the dealer trying to stitch you up. To suggest that you would need an extended warranty is tantamount to saying the car will break down again, and suggests the dealer doesn't have much confidence in the product. First and foremost the dealer and VW should be fixing the car, no question. Under American laws your car would most likely be declared a lemon and VW would have to reimburse you for the cost of the car or replace with another one. We don't have those laws, pity, so you have to battle with a company that has shown a reluctance to fix problem cars. The oil leak is one issue that should have been fixed the first time to car went in, there's no excuse for it not to have been fixed. The second problem would appear to be the dreaded DSG gearbox, and there's no reason for that not to be fixed. It all should be at VW's expense.
I'm not surprised the dealer won't budge; he doesn't want to be held responsible for giving poor advice if something happens as a result of missing or extending the service intervals. I would take the same approach and say that you should do the service as they suggest.
Having communicated with VW, and lodging a complaint with the Department of Fair Trading you have done just about everything you can do, other than take direct legal action. What you need to do now is be strong and persistent, and let VW know in no uncertain terms that you will not go away, that you want the problem resolved.
It's most likely a problem with the shift solenoid and the dealer is right in saying the only way to find whether it is electrical of mechanical is to pull it down, but it seems an extreme step to replace the whole transmission. I would take it to an independent VW specialist mechanic and get another opinion.
VW was certainly an early adopter of the dual-clutch gearbox, and they have had quite a deal of trouble with it in other models where they've used it. There are certainly a lot of frustrated VW owners out there who have experienced problems with the DSG gearbox. My opinion is that it is not trouble free at this point and I would not buy one myself. I would prefer a conventional manual gearbox; it's simple, proven and reliable. The only issue is that because manuals are on the way out they are not getting much attention from carmakers.
Take it to a suspension specialist, not a tyre place, but someone who knows about suspensions and have them measure the wheelbase on each side and the diagonals to see if something is amiss with the chassis itself.