Volkswagen Problems

Are you having problems with your Volkswagen? Let our team of motoring experts keep you up to date with all of the latest Volkswagen issues & faults. We have gathered all of the most frequently asked questions and problems relating to the Volkswagen in one spot to help you decide if it's a smart buy.

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Used Volkswagen Golf and Jetta review: 2005-2012
By Ewan Kennedy · 10 Aug 2012
Volkswagen Golf, a solid and sensible German car, is a major player in the European car market and in the last decade has made its mark in Australia as well.Those who need a practical car, but who enjoy driving will find the Golf goes a long way towards meeting each of these conflicting needs. Golf is a pleasant car to drive with good handing and sharp steering feel to let you get involved in what the car is doing, and with plenty of road grip even when pushed hard.These cars remain comfortable even on rough bush roads, though they are more at home in the suburbs than the far outback. These days Golf is a medium-sized car, having grown in size over the years, mainly to provide the extra space needed for occupant crash protection.There's some more interior room as well. In Europe, Golf is often seen as a full-sized car and it’s not unusual to see them carting four large adults about.Aussies tend to regard them more as transport for a family with preteen children, but if you live in an inner city area in Melbourne of Sydney you may need nothing more than a Volkswagen Golf to fill all your motoring needs.Golf is sold as a three- or five-door door hatchback. A ‘Golf’ four-door sedan was called the Bora from 1999 until the launch of the fifth generation model in 2005, when it was renamed Jetta. Boot space is substantially better than in the hatches and the four-door models are certainly worth consideration.VW Golf Cabriolet was sold until 2003. It has good roll-over protection for an open-top car and still offers a reasonable amount of space in the back seat. Access to the boot is difficult due to the odd location of the hinges. The Cabriolet was replaced by the New Beetle Cabriolet, but in a surprise move, VW reintroduced the Golf Cabriolet in 2012.Engines come in various guises: petrol and diesel; with four-, five- and six-cylinder units. Four-cylinder petrol engines are the most common, coming in capacities of 1.4, 1.6, 1.8 and 2.0 litres. The 1.6 will suit most drivers, but those who like to drive hard may find it a bit dull. The 1.4-litre is a brilliant, relatively recent, design and the little turbo unit provides performance with economy.Volkswagen in Australia started a big push in the diesel field several years ago and these engines are now far more common than in the past. With capacities of 1.6, 1.9 and 2.0 litres they provide plenty of grunt and turbo lag isn’t too bad.Those who enjoy a really good drive should consider the VW Golf GTi. A fun machine for the keen driver, it’s rapidly becoming regarded as a classic in the Australian hot-hatch market.Then there's the Golf R range of extreme hotshots. These traditionally had a large V6 engine – 3.2 litres in a smallish car gives plenty of performance. These are tagged as Golf R32. The latest model, launched in 2011, takes a different tack, going for 2.0 litres and a high-pressure turbo. Disguising the smaller size of the engine is the change of name to simply Golf R.Six-speed manuals arrived with the fifth-generation Golfs in 2004 and are popular on the used scene. The DSG gearbox, also launched in 2004, is a self-shifting manual gearbox. It provides far better performance than the old-style four-speed automatics used until 2004.This VW is a relatively easy car to work on and spare parts are not overly expensive. The dealer network has expanded from a low point during the mid-1990s and nowadays we hear very few complaints about parts availability or servicing.Insurance charges are about average for an imported European vehicle on most Golf and Jetta models. The high-performance Golf GTi may attract higher premiums, the Golf R32 and Golf R almost certainly will.Interiors generally stand up well, but some older Golfs that have been kept in the open continuously may suffer from sun-dried dashboard tops. Feel and look for uneven tyre wear, particularly on the front wheels.Look for scrapes on the bottom edges of the front mudflaps, they will often drag on the ground if the car has been cornered hard. New mudflaps could be a suspicious sign. Engines should start quickly. Listen for untoward engine noises, especially when it’s cold.Look for smoke from the exhaust when the engine is driven hard, particularly on long uphill runs. Make sure a manual gearbox doesn’t crunch on fast downchanges.Check that dual-clutch transmissions are positive in their shifts and don't hesitate too much at very low speeds. Be sure the brakes pull the car up evenly. If ABS is fitted you should feel a pulsing through the pedal during hard stops.Rust isn’t common in Golfs and is more likely to be the result of bad crash repairs than vehicle design. If you do come across any have the car inspected professionally or pass it up for another one.If there’s a problem in a used car get it fixed before you buy it. Don’t fall for the sales persons’ trick of saying you can bring it back later and everything will be sorted out then. It can be a lot harder then...
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Used Volkswagen Polo review: 1998-2012
By Ewan Kennedy · 30 Oct 2012
Until the introduction of the cute little Volkswagen up! the Polo was the smallest Volkswagen sold in Australia. As is often the way the Polo grew in size over the years and later models are similar in size to older VW Golfs. This means that a late model Polo can be used as a family car if the kids are in their pre-teen years.The Volkswagen Polo has a solid feel that’s not the norm in Asian competitors of this size. Owners love them and say they feel safe and secure within them.Sales of the Polo were slow in its earlier days in Australia, but picked up after significant price cuts. Better styling helped as well, the new model introduced in July 2002 was more stylish than some of the somewhat bland earlier versions. The 2010 model further improved the looks and Polo is starting to become a serious contender in the small car market in Australia.Most Polos sold in Australia are hatchbacks, with either two or four passenger doors, but a four-door sedan, tagged as the Polo Classic, was imported from China during 2004 and 2005. The latter wasn’t a success due to dubious quality control.Another interesting model is the Polo Open Air of 1998 to 2000. Though a five-door hatchback it had a huge sunroof that could let in plenty of fresh air when fully open. It wasn’t a success either, so is comparatively rare on the used-car front.Handling was nothing special in the earlier days, with too much understeer. It can show up in anything more than moderate cornering and is presumably in there to maximise safety in the hands of clumsy drivers. This was improved in Polos from 2002 onwards.Most Polos in Australia have petrol engines, however turbo-diesels have really started to sell in good numbers in recent years. Petrol engine capacities in the standard models are 1.4 and 1.6 litres. Performance from the smaller engine is better than you might expect due to the little VW's relatively light weight. The 1.4 engine from the year 2000 was a more modern unit than the one it superseded and has a good combination of economy and performance.Interestingly, the petrol 1.6-litre engine used in the Polo Classic has a twin-cam setup, whereas the others have a single-cam head. In both cases there are four valves per cylinder.Transmission options are five-speed manual and four-speed auto until the new model of 2008. The Polo Classic sedan, pre-2010 GTI, and TDI diesel are only sold with the manual. From 2008 a six-speed automatic was installed, this expanded to seven speeds in 2010. Manuals remained at five-speed units.Polo GTI in its early versions wasn’t the pocket rocket its name might suggest, chiefly because the turbocharged 1.8-litre engine is running only modest boost. However, it works very nicely in mid-range torque. The real strength of the Polo GTI is its nimble handling. Firmer suspension and added precision through the steering means it gives you a lot of driving fun at a pretty modest price.Engine power in the latest Polo GTI, launched in November 2010, was increased from 110 kilowatts to 132 kW thanks to a new TwinCharger (supercharged and turbocharged) engine. Finally the Polo GTI had the grunt to back up its name.Volkswagen has undergone a revolution in Australia in recent years thanks to a smart new management team. This has led not only to better sales results, but also an increased number of dealerships, many with impressive high-tech facilities.Service and repairs are moderate in price, though they can be higher than for equivalent sized Asian cars. We have heard of no real complaints about the cost or availability of spare parts.A good amateur mechanic should be able to do a fair bit of their own work as the Polo has a simple mechanical layout and the underbonnet area isn’t too crowded. Have a repair manual at your side, and keep well clear of repairs that could affect the car’s safety.Insurance costs are about average for a car in this European class although you are likely to be charged extra, possibly substantially extra, to cover the Polo GTI because of its turbocharged engine.WHAT TO LOOK FORThe VW Polo is generally well built, however the quality of assembly on the Polo Classic sedan left something to be desired. Check the interior as it can be on the rough and ready side. Ensure the engine starts quickly and idles reasonably smoothly immediately it fires up.Older VW Polo engines aren't the most refined of units, but if one seems too bad it may be due for major repairs. Gearchanges should be light and easy, with no crunching when you shift down quickly. The clutch should be smooth and predictable in its operation. Look inside the boot for signs of harsh treatment as cars in this class sometimes get treated as small trucks by inner-city residents carting things around.Interior trim that has been continuously scorched by the Aussie sun through lack of undercover parking may fade. The dash top and luggage cover will be the first to suffer, look and feel for cracks, as well as for a dry feel in the plastics.CAR BUYING TIPTry to do any test drive with the car in stone-cold condition, after an overnight stop is ideal. Mechanical problems are often aggravated by cold weather.
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Golf gearbox
Answered by Graham Smith · 05 Jul 2012

Patience and persistence is the only way ahead for you. There are problems with the DSG, but VW seems to prefer to stonewall owners when they strike trouble with it instead of being pro-active and fixing it. Keep reporting the problems, keep demanding they be fixed, and consider legal action if it isn't fixed.

Environmental levy on logbook service
Answered by CarsGuide team · 10 Aug 2012

Dealers pay to dispose of the waste products from servicing your  car, like oils, greases, coolant, brake fluids, soiled rags, and so on, and they pass those costs on to you, the customer. Some slug you more than others. The best course of action is to go somewhere else to have your car serviced, as you have been advised.

Dealer stitch up
Answered by Graham Smith · 05 Jul 2012

I can understand your frustration. I wouldn't buy the extended warranty, that's the dealer trying to stitch you up. To suggest that you would need an extended warranty is tantamount to saying the car will break down again, and suggests the dealer doesn't have much confidence in the product. First and foremost the dealer and VW should be fixing the car, no question. Under American laws your car would most likely be declared a lemon and VW would have to reimburse you for the cost of the car or replace with another one. We don't have those laws, pity, so you have to battle with a company that has shown a reluctance to fix problem cars. The oil leak is one issue that should have been fixed the first time to car went in, there's no excuse for it not to have been fixed. The second problem would appear to be the dreaded DSG gearbox, and there's no reason for that not to be fixed. It all should be at VW's expense.

Dealer trust
Answered by Graham Smith · 25 Jul 2012

I'm not surprised the dealer won't budge; he doesn't want to be held responsible for giving poor advice if something happens as a result of missing or extending the service intervals. I would take the same approach and say that you should do the service as they suggest.

Volkswagen Polo 2011: Faulty airbag
Answered by Graham Smith · 29 Sep 2012

Having communicated with VW, and lodging a complaint with the Department of Fair Trading you have done just about everything you can do, other than take direct legal action. What you need to do now is be strong and persistent, and let VW know in no uncertain terms that you will not go away, that you want the problem resolved.

VW Golf FSi gear change problems
Answered by Graham Smith · 05 Oct 2012

It's most likely a problem with the shift solenoid and the dealer is right in saying the only way to find whether it is electrical of mechanical is to pull it down, but it seems an extreme step to replace the whole transmission. I would take it to an independent VW specialist mechanic and get another opinion.

VW was certainly an early adopter of the dual-clutch gearbox, and  they have had quite a deal of trouble with it in other models where they've used it. There are certainly a lot of frustrated VW owners out there who have experienced problems with the DSG gearbox. My opinion is that it is not trouble free at this point and I would not buy one myself. I would prefer a conventional manual gearbox; it's simple, proven and reliable. The only issue is that because manuals are on the way out they are not getting much attention from carmakers.

VW steering wheel alignment
Answered by Carsguide.com.au · 02 Nov 2012

Take it to a suspension specialist, not a tyre place, but someone who knows about suspensions and have them measure the wheelbase on each side and the diagonals to see if something is amiss with the chassis itself.

Disclaimer: You acknowledge and agree that all answers are provided as a general guide only and should not be relied upon as bespoke advice. Carsguide is not liable for the accuracy of any information provided in the answers.
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