What's the difference?
Mercedes-Benz’s Gordon Wagener is a car design rock star. He’s the guy that shapes the three-pointed star’s design strategy and a decade ago introduced the concept of ‘sensual purity’ as a key driver of the way the brand’s cars should look and feel. And this is the latest expression of that thought, the second-generation (C118) CLA four-door Coupe.
Wagener’s influence is critical here because the CLA is one of the most fashion-focused offerings in the ever-broadening Mercedes-Benz range.
But does the drive match the creative style? We got behind the wheel of the first model to arrive, the entry-level CLA 200, to find out.
It may be shrinking but sizable fish still swim in the mid-size luxury sedan pool, with the German ‘Big Three’ (Audi A4, BMW 3 Series, Mercedes-Benz C-Class) joined by the likes of Alfa's Giulia, the Jaguar XE, Volvo S60, and... the Lexus ES.
Once the brand's low-key, relatively conservative option, in its seventh-generation the ES blossomed into a full-blown design showpiece. And now it's received a mid-life update with an additional engine choice, upgraded tech, and a refreshed look inside and out.
Has Lexus done enough to bump the ES up the premium sedan ladder? We joined the local launch drive to find out.
The Mercedes-Benz CLA 200 is sleek, well-equipped, and beautifully engineered. That said, it’s pricey. You can get a car that’s 80 percent as good for 50 per cent of the price. But getting that extra 20 percent in terms of refinement, dynamic ability and design sophistication is what you’re paying for. If you’ve got the extra dough, top dollar buys you a spot on the top shelf.
Note: CarsGuide attended this event as a guest of the manufacturer, with travel and meals provided.
Since day one Lexus has aimed to prise buyers away from the limpet-like grip of traditional luxury car players. Conventional marketing wisdom says consumers buy brands, with the actual product a secondary consideration.
The updated ES has the value, efficiency, safety, and driving refinement to again challenge the establishment. Amazingly, the ownership package, specifically the warranty, is starting to lag the market.
But for open-minded premium buyers this product is worth a look before following a well-worn brand path. And if it was my money, the ES 300h Luxury with Enhancement Pack is the range sweet spot for value and performance.
While the way a car looks is a subjective call, and as always, your thoughts are welcome in the comments below, I’m putting it out there… this is a beautiful machine. And Gordon Wagener’s not pulling any punches, either. He thinks it has the potential to become, “a modern design icon.”
The long bonnet, cab-rear, wide-track proportions sit within a slightly larger footprint. The new CLA is marginally longer, wider, lower overall, and has a lengthier wheelbase than the model it replaces. And the car’s intricate mix of gently curved surfaces and hard lines is expertly managed, with a standard AMG body kit, complete with 18-inch rims, adding just a hint of macho intent.
The angle of the shoulder runs from this character line, virtually unchanged up to the roof, and the inward slope of the side glass (car designers call it tumblehome) is quite pronounced. And the sweeping curve at the top of the front guards is defined by hard strakes on the outer edges of the bonnet.
The rear view is arguably the CLA’s most appealing angle with the intersection of the sloping turret, boot, and rear guards neatly resolved.
It’s super slick aerodynamically, as well, boasting a Cd of 0.23, running a close second to it’s A-Class sedan sibling (0.22) which Merc claims as the world’s most aero-efficient series production four-door.
But what about the inside? Well, the biggest visual feature is the customisable MBUX media and data interface, expressed dramatically through a pair of 10.25-inch widescreens.
The info available and number of configurations offered is mind-blowing. It’s very 2019 and spot-on target for the digital generation.
Piano black surfaces around the dash and console lift the tone (but pick up the fingerprints) while the signature turbine-style vents add another flash of visual interest without compromising function.
Other highlights include front seats with racy one-piece backs (reflected on the top of the outer rear seats, as well), frameless doors enhancing the coupe feel, and neatly detailed stitching around the dash and doors.
From shy wallflower to life of the party, the Lexus ES was given a comprehensive design makeover for its seventh generation.
A dramatic, angular exterior incorporates signature elements of the Lexus brand's distinctive design language including an unmissable ‘spindle grille’, but is still clearly recognisable as a conventional 'three-box’ sedan.
The jagged headlights now feature ‘tri-beam’ LEDs on F Sport and Sports Luxury grades, adding an extra air of purpose to an already bold face. And the grille on Luxury and Sports Luxury models is now made up of multiple L-shaped elements, mirrored across the top and bottom sections, then finished in gunmetal grey for a close to 3D effect.
The ES is offered in 10 colours - ‘Sonic Iridium’, ‘Sonic Chrome’, ‘Sonic Quartz’, ‘Onyx’, ‘Graphite Black’, ‘Titanium’, ‘Glacial Ecru’, ‘Radiata Green’, ‘Vermillion’ and ‘Deep Blue’ with two other shades reserved for the F Sport only - ‘White Nova’ and ‘Cobalt Mica.’
Inside, the dash is a mix of simple sweeping surfaces contrasted by a flurry of activity around the centre stack and instrument cluster.
Located roughly 10cm closer to the driver, the new multimedia screen is a 12.3-inch unit with touch functionality, a welcome alternative to the laggy and inaccurate Lexus ‘Remote Touch’ trackpad set-up. Remote Touch remains, but my advice is to ignore it and use the touchscreen.
The instruments sit in a deeply hooded binnacle with buttons and dials on and around it. Not the sleekest design in the segment and passable only from an ergonomic point-of-view, but the overall feel is suitably premium.
Despite a two mm drop in overall height, the CLA’s front headroom has been extended by 17mm, and there’s lots of room up front, with storage running to two cupholders in the centre console, a lidded bin/armrest between the seats (including twin USB ports), an overhead sunglass holder, decent door pockets with room for bottles and a medium-size glove box.
There’s also a mat for wireless device charging at the front of the centre console, complete with another USB input (just in case).
But what does that sexy, sloping roofline do for space in the rear?
Sitting behind the driver's seat set to my (183cm) position, there’s adequate legroom, but despite Merc claiming an extra 3.0mm of headroom, my noggin made firm contact with the headliner.
It’s worth remembering this is a coupe-style four-door, with the packaging compromises a swoopy roof brings. You could call it a ‘2+3’, with a couple of doors added to make access to the back seats easier.
A centre fold-down armrest incorporates two cupholders, again there are generous pockets in the doors with room for bottles, map pockets on the front seatbacks, and adjustable ventilation outlets set into the back of the front centre console are a welcome inclusion.
There are three belted positions across the rear, but the adults using them for anything other than short journeys will have to be good friends and flexible. Kids will be fine.
Boot volume is a healthy 460 litres (VDA), which is down 10 litres on the first-gen car, but the aperture has been widened by no less than 262mm, and a 40/20/40 split-folding rear seat opens up extra space. There are tie-down hooks, a 12-volt outlet and elasticised storage pockets either side of the load space to further enhance useability, plus a cargo net is included.
No news on towing capacity at this stage, and don’t bother looking for a spare, the tyres are run flats.
An overall length just under 5.0m long shows how much the ES and its competitors have crept up in size over recent generations. The Merc C-Class is more a mid-size car than the compact sedan it once was, and at nearly 1.9m wide and standing a bit over 1.4m tall the ES more than matches it for space.
There's plenty of room up front, the car feeling open and spacious from behind the wheel, thanks in part to the low sweep of the dash. And the rear is just as commodious.
Sitting behind the driver's seat set for my 183cm (6'0”) position I enjoyed good leg and toe room, with more than enough headroom, despite inclusion of a tilt and slide glass sunroof on all models.
Not only that, entry to and egress from the rear is a breeze thanks to a large aperture and wide opening doors. And while the back seat is best for two, three adults across is do-able without too much pain and suffering for short to medium journeys.
Connectivity and power options are plentiful with twin USB ports and a 12-volt socket front and rear. And storage starts with two cupholders in the front centre console, and another pair in the fold-down rear centre armrest.
If the remote touch system was (deservedly) given the boot, there would be room for extra oddments space in the front console.
The front door pockets are adequate rather than large (smaller bottles only), the glove box is modest, but the storage box (with padded armrest lid) between the front seats is more generous.
There are adjustable air vents for rear passengers, which you'd expect in this category, but are always a plus none-the-less.
The rear door pockets are okay, except the opening is relatively slim so bottles are a struggle, but there are map pockets on the back of both front seats as another bottle option.
Important to note that while boot space is decent at 454 litres (VDA) the rear seat doesn't fold. At all. A lockable ski port door sits behind the rear armrest, but the lack of a split-folding back seat is a significant practicality compromise.
A reasonably high loading lip into the boot isn't great, either, but there are tie-down hooks to help secure loose loads.
The Lexus ES is a no-tow zone and a space-saver spare is your only flat tyre option.
In Australia the CLA 200 weighs in at $59,500, before on-road costs, which is plenty, but the all-wheel drive CLA 250 ($68,800) will join it early in 2020, so the range will line up against the likes of BMW’s 4 Series Gran Coupe, even the Audi A5 Sportback.
The Mercedes-AMG CLA 35 ($83,400) arrives before the of 2019, with the full-fat CLA 45 S scheduled for Q1 2020 (estimated circa $95,000).
For that $60K price tag the CLA 200’s standard features list includes, dual-zone climate control air, sports seats, ambient (interior) lighting, ‘Artico’ and ‘Dinamica’ trim (faux leather and suede, respectively), the twin 10.25-inch digital media and instrument screens (running the ‘MBUX’ interface), an AMG styling pack (including 18-inch alloy wheels), active cruise control, auto headlights, keyless entry and start, LED headlights, DRLs and tail-lights, a leather multi-function, flat-bottom sports steering wheel, sat nav, park assist (including a reversing camera), rain-sensing wipers, wireless phone charging, ‘Hey Mercedes’ voice control, and nine-speaker audio including digital radio as well as Apple CarPlay and Android Auto.
All CLAs can also be hooked up (via a smartphone app) to the ‘Mercedes me Connect’ remote connectivity system, allowing access to locking/unlocking the doors, tracking and locating the vehicle, retrieving maintenance and service information, and more.
For the record, our test example was loaded with five option packages, adding no less than $13,630 to the price tag for a total of $73,130. Specifically, the ‘AMG Exclusive Package’ ($3190) – Heated and cooled front seats, ‘Lugano’ two-tone leather upholstery (with contrast top-stitching), adaptive damping, and ‘Energising Comfort Control’, the ‘Communications Package’ ($2490) - Head-up display and Burmester 590W, 12-speaker ‘surround sound’ audio, ‘Driver Assistance Package’ ($1790) – ‘Active Distance Assist’ (including ‘Cross-Traffic Assist’), ‘Driving Assistance package Plus’, ‘Lane Change Assist’, ‘Extended automatic Re-start’ (in traffic), and ‘Route Based Speed Adaptation’, and ‘Seat Comfort Package’ ($1290) - Electrically adjustable front seats, memory function for driver’s seat, exterior mirrors and head-up display (if fitted), heated front seats, and passenger mirror with reverse parking position, and ‘Vision Package’ ($2490) – ‘Adaptive Highbeam Assist PLUS’, ‘Multibeam’ LED headlights, panoramic electric sunroof, ‘Parking package HIGH’ (featuring 360-degree camera).
The existing ES 300h (the ‘h’ denoting hybrid) is now joined by a non-hybrid model using the same petrol engine, tuned specifically to run without the support of an electric motor.
The pre-update, hybrid-only ES line-up spanned six model variations across a roughly $15K price spread from the ES 300h Luxury ($62,525) to the ES 300h Sports Luxury ($77,000).
Now there are five models with an ‘Enhancement Pack’ (EP) available on three of them, for an effective range of eight grades. Again, it's a $15K spread, stretching from the ES 250 Luxury ($61,620, before on-road costs) to the ES 300h Sports Luxury ($76,530).
Let's kick-off with the ES 250 Luxury. Aside from the safety and powertrain tech covered later in the review, the ‘entry-level’ grade is loaded with standard features including, 10-way power-adjustable and heated front seats, dual-zone climate control air, active cruise control, a new 12.3-inch multimedia touchscreen, satellite navigation (with voice control), keyless entry and start, 17-inch alloy wheels, a glass sunroof, auto rain-sensing wipers, plus 10-speaker audio with digital radio, as well as Apple CarPlay and Android Auto compatibility. The steering wheel and gearshift are leather-trimmed, while the seat trim is synthetic leather.
An Enhancement Pack adds wireless phone charging, privacy glass, a colour head-up display, and $1500 to the price tag (total $63,120).
The next rung up the price ladder brings the hybrid powertrain into play, so the ES 300h Luxury ($63,550) retains all the features of the ES 250 Luxury EP and adds a rear spoiler and power adjustable steering column.
Opting for the ES 300h Luxury EP then adds a power boot lid (with kick sensor), leather-accented trim, 18-inch rims, panoramic view monitor (overhead and 360-degree), 14-way power driver's seat (with memory settings), ventilated front seats, side blinds and a power rear sunshade, as well as $8260 to the price (total $71,810).
Next, as the name implies, two ES F Sport models dial up the performance personality.
The ES 250 F Sport ($70,860) retains the features of the ES 300h Luxury EP (except side blinds) while adding LED headlights with adaptive high-beam, a ‘wire-mesh’ grille, sports body kit, 19-inch wheels, performance dampers, an 8.0-inch driver display, alloy interior accents and grippier F Sport seats.
Stump up for the ES 300h F Sport ($72,930) and you'll ride on an adaptive suspension system with two driver-selectable settings, Go one step further and select the ES 300h F Sport EP ($76,530) and you'll also be cranking up a 17-speaker Mark Levinson audio system and warming your hands on a heated steering wheel.
Then, the top-of-the ES pyramid, the 300h Sports Luxury ($78,180), puts it all on the table adding top-shelf semi-aniline leather-accented trim, power adjustable, reclining, and heated rear outboard seats, tri-zone climate control, as well as side door blinds and a power rear sunshade. The rear centre armrest also features controls for the sunshade, seat heating (and angle), as well as audio and climate settings.
That's a lot to take in, so here's a table to help clarify the model walk-up. But suffice it to say this ES maintains Lexus’ reputation for value, testing its competitors in the luxury sedan space.
The CLA 200 is powered by Merc’s 1.3-litre (M 282), direct-injection four-cylinder turbo-petrol engine driving the front wheels through a seven-speed dual-clutch auto transmission (with paddle shifters on the wheel).
It’s the product of a joint development with Renault, and outputs are 120kW at 5500rpm and 250Nm at 1620rpm, which is pretty impressive for such a small capacity unit.
The single turbo features an electronically controlled wastegate and flexible charge pressure control to optimise boost across the entire rev range (rev ceiling is 6300rpm), with an equal focus on power, step-off throttle response and fuel efficiency.
The ES 250 is powered by an all-alloy, 2.5-litre, naturally aspirated (A25A-FKS) four-cylinder engine featuring DVVT (Dual Variable Valve Timing) - electrically actuated on the intake side, and hydraulically on the exhaust side. It also uses a combination of direct and multi-point fuel-injection (D-4S).
Maximum power is a handy 152kW at 6600rpm and peak torque of 243Nm is available between 4000-5000rpm, with drive going to the front wheels via an eight-speed automatic transmission.
The 300h features a modified (A25A-FXS) version of the same engine using the Atkinson combustion cycle which plays with valve timing to effectively shorten the intake stroke and lengthen the expansion stroke.
The down-side of this set-up is a loss of low-end power, while the up-side is improved fuel efficiency. Which makes it perfect for a hybrid application where an electric motor can make up for the low-end shortfall.
Here, the result is a combined output of 160kW, with the petrol engine producing its peak power (131kW) at 5700rpm.
The 300h's motor is a permanent magnet synchronous type producing 88kW/202Nm, and the battery is a 204-cell nickel-metal hydride type with a capacity of 244.8 volts.
Drive again goes to the front wheels, this time via a continuously variable transmission (CVT).
Claimed fuel economy for the combined (ADR 81/02 - urban, extra-urban) cycle is 5.7L/100km, the CLA emitting 130g/km of CO2 in the process.
At just over 1.4 tonnes it’s fairly hefty for its size, but at partial load between 1250-3800rpm two of the engine’s four cylinders shut down to improve economy. ‘ECO’ mode dampens performance in the name of improved economy, plus stop-start is standard.
And over roughly 200km of freeway, city and suburban running we saw an average of 7.5L/100km courtesy of the on-board read-out.
Minimum fuel requirement is 95 RON premium unleaded, and you’ll need 43 litres of it to fill the tank, which at our real-world average delivers a range of approximately 575km.
Hyundai's official fuel economy figure for the ES 250, on the ADR 81/02 - urban, extra-urban cycle, is 6.6L/100km for the Luxury and 6.8L/100km for the F-Sport, the 2.5-litre four emitting 150 and 156g/km of C02 (respectively) in the process.
The official combined cycle fuel economy figure for the ES 350h, is just 4.8L/100km, the hybrid powertrain emitting only 109g/km of C02.
While the launch program didn't allow us to capture real-world (at the bowser) figures we did see a dash-indicated average of 5.5L/100km in the 300h, which is brilliant for a car in this class, weighing in at 1.7 tonnes.
You'll need 60 litres of 95RON premium unleaded to fill ES 250's tank and 50 litres to brim the ES 300h. Using Lexus figures that equates to a range of a little less than 900km in the 250 and just over 1000km in the 350h (900km using our dash-indicated number).
To further sweeten the fuel economy equation Lexus provides an Ampol/Caltex five-cents-per-litre discount as a permanent offer via the Lexus app. Nice.
So, despite the engine’s small capacity the addition of a turbo means peak torque (250Nm) arrives at just 1620rpm. Power delivery is linear and mid-range acceleration is healthy. Claimed 0-100km/h acceleration is 8.2sec, which is neither sluggish nor particularly fast, but performance is more than adequate around town and on the highway.
The seven-speed dual-clutch auto shifts smoothly, but not particularly rapidly, although a switch to manual mode and use of the wheel-mounted paddles means you can be more selective about which ratio you’re in and for how long.
Standard suspension set-up is strut front, multi-link rear, with many of the components made from aluminium to reduce unsprung weight, and the CLA feels nimble through twisting backroad bends.
Our test car was optioned with the AMG Exclusive Package, which includes adaptive dampers. And no surprise ‘Sport’ mode is severe, and the fillings in your teeth (unless you’re one of those strange people that don’t have any) will be in danger of rattling loose over anything other than a billiard table smooth surface.
By contrast, ‘Comfort’ lives up to its name with a supremely compliant ride without any sacrifice in terms of balance and (taut) body control. The standard 18-inch rims, shod with 225/45 rubber, don’t put a disenable dent in proceedings, either.
The electro-mechanical steering points accurately and delivers a good connection with what’s happening at the front wheels. Assistance is subtle.
Brakes are vented discs up front, with solid rotors at the rear. Purely in the interests of a full and well-rounded review we enthusiastically pushed through some lengthy B-road sections, and the pedal remained firm and consistent.
In short the CLA is a refined city coupe that doubles as a comfortable touring car.
The first thing you notice behind the wheel of this ES is how extraordinarily quiet it is. Sound absorption materials are stuffed all around the body. Even the engine cover has been designed to keep the decibels down.
And ‘Active Noise Control’ (ANC) uses the audio system to generate “noise-cancelling waves” to suppress mechanical clatter from the engine and transmission. The car is eerily EV-like in it's pin-drop interior tranquility.
We focused on the ES 300h for the launch drive, and Lexus claims 0-100km/h 8.9sec for this version of the car. It feels every bit that quick, but the engine ‘noise’ and exhaust note are like the humming of a distant bee hive. With thanks to Daryl Kerrigan, how's the serenity?
Around town the ES is composed and supple, absorbing pock-marked urban irregularities with ease, and on the freeway it feels like a hovercraft.
Lexus makes a lot of noise about the torsional stiffness of the ‘Global Architecture-K’ (GA-K) platform sitting under the ES, and it's clearly more than hot air. Through twisting B-roads it remains balanced and predictable.
Even in non-F-Sport variants the car points nicely and will steer accurately on the throttle through constant radius corners, with only modest body roll. The ES doesn't feel like a front-wheel drive car, with neutral handling up to an impressively high limit.
Luxury and Sports Luxury grades are offered with three drive modes - ‘Normal’, ‘Eco’ and ‘Sport’, tweaking engine and transmission settings for economy or a more spirited drive.
ES 300h F Sport variants add three more modes - ‘Sport S’, ‘Sport S+’ and ‘Custom’, further revising engine, steering, suspension and transmission characteristics.
Despite all the tuning options, road feel is not the ES's strongest suit. Dialing in sportier modes will add steering weight but no matter what the setting, the connection between the front wheels and the driver's hands is less than intimate.
The CVT auto suffers some of that disconnect between road speed and revs, the engine moving up and down the rev range in search of the power/efficiency sweet spot. But wheel-mounted paddles allow for manual shifting through pre-set ‘ratio’ points, and that option works nicely if you prefer to take the reins.
And when it comes to slowing down the ‘Auto Glide Control’ (ACG) system smooths out regenerative braking when you're coasting to a stop.
The conventional brakes are ventilated (305mm) discs at the front and a solid (281mm) rotor set-up at the rear. Pedal feel is progressive and outright stopping power is strong.
Random notes: The front seats are great. Super-comfortable yet neatly bolstered for secure location. The F Sport's chairs, even more so. The new multimedia touchscreen is a winner. It looks good and menu navigation is agreeably straight forward. And the digital instrument cluster is similarly clean and clear.
It’s hard to fault Mercedes-Benz when it comes to safety, and the new CLA is loaded with standard active and passive tech.
Active safety tech includes ABS, BA, EBD, stability and traction controls, a reversing camera (with dynamic guidelines), 'Active Brake Assist' (Merc-speak for AEB), 'Adaptive Brake', 'Attention Assist', 'Blind Spot Assist' (with exit warning assistant), 'Cross-wind Assist', 'Lane Keep Assist', a tyre pressure warning system, a reversing camera plus ‘Parking Distance Control’ (front and rear), 'Traffic Sign Assist', a wet weather brake drying function, and ‘Active High Beam Control’.
If all that fails to prevent an impact you'll be protected by the 'Pre-Safe' accident anticipatory system, plus nine airbags (front, pelvis and window for driver and front passenger, side airbags for rear seat occupants and a driver's knee bag), and the 'Active Bonnet' automatically tilts to minimise pedestrian injuries.
There’s also an impact-sensing auto door unlock system, an auto emergency call function and crash responsive emergency lighting, plus a first-aid kit, warning triangle and (five) hi-vis vests in the boot are thoughtful additions.
The A-Class (which encompasses the CLA) was awarded a maximum five ANCAP stars in 2018, and for smaller occupants there are three child restraint/baby capsule top tether points across the back seat, with ISOFIX anchors on the two outer positions.
The Lexus ES scores a maximum five-star ANCAP rating, the car first assessed in 2018, with updates in 2019 and September 2021.
It received high ratings against all four key criteria (adult occupant protection, child occupant protection, vulnerable road user protection, and safety assist systems).
Active crash-avoidance technology on all ES models includes, a pre-collision safety system (Lexus-speak for AEB) active from 10-180km/h, with pedestrian and daytime cyclist detection, dynamic radar cruise control, road sign assist, lane tracing assist, fatigue detection and reminder, tyre pressure monitoring, a reversing camera, as well as rear cross-traffic alert and parking support brake (including an intelligent clearance sonar).
Other features like blind-spot monitoring, adaptive high-beam and a panoramic view monitor are included on F Sport and Sport Luxury grades.
If a crash is unavoidable there are 10 airbags on-board - dual front, driver and front passenger knee, front and rear side airbags and side curtain airbags covering both rows.
There's also an active bonnet to minimise pedestrian impact injuries, and ‘Lexus Connected Services’ includes an SOS call (driver-activated and/or automatic), and stolen vehicle tracking.
For child seats there are top tethers for all three rear positions with ISOFIX anchors on the outer two.
The Mercedes-Benz range is covered by a three year/unlimited km warranty, which, like Audi and BMW continues to lag behind the mainstream market where the majority of players are now at five years/unlimited km, with some at seven years.
On the upside, Mercedes-Benz ‘Road Care’ roadside assistance is included in the deal for three years.
Service is scheduled for 12 months/25,000km (whichever comes first) with pricing available on an 'Up-front' or 'Pay-as-you-go' basis.
For the CLA, pre-payment delivers a $500 saving, with the first three services set at a total of $2050, compared to $2550 PAYG. Fourth and fifth services are also available for pre-purchase.
From the time it arrived in the Australian market just over 30 years ago Lexus has made the ownership experience a key differentiator for the brand.
Its focus on post-purchase benefits and ease of servicing shook the established luxury players out of their button-backed leather lounge slumber and into a new aftersales mindset.
That said, the Lexus standard four-year/100,000km warranty is some way off luxury newcomer, Genesis, as well as traditional heavyweights Jaguar and Mercedes-Benz, all at five years/unlimited km.
Yes, Audi, BMW and others are at three years/unlimited km, but the game has moved on for them, too. Plus, the mainstream market standard is now five years/unlimited km, with some at seven, even 10 years.
On the other hand, the ‘Lexus Encore Privileges’ program provides 24-hour roadside assistance for the duration of the warranty, as well as, “dining, hotel partnership and luxury lifestyle experience offers exclusive to owners of new Lexus vehicles.”
The Lexus Enform smartphone app also offers access to everything from real-time advice on events and the weather to nav destinations (restaurants, businesses, etc), and more.
Service is scheduled every 12 months/15,000km (whichever comes first), and the first three (capped price) services for the ES are $495 each.
A Lexus loan car is provided while your pride and joy is in the workshop, or a pick-up and return option (from home or office) is available. You'll also receive a complimentary wash and interior vacuum.