Mazda CX-9 2013

Mazda CX-9 2013 Q&As

Check out real-world situations relating to the Mazda CX-9 here, particularly what our experts have to say about them.

• Why did my sunroof break while driving my 2018 Mazda CX-9?

  It sounds like there’s a bit of confusion here over what actually caused the glass to break. It’s not entirely unknown for sunroof glass to shatter in extremes of heat or vibration, and other times, a car that has been poorly repaired after a crash can put stresses on the glass it was never designed for. The glass could simply have been struck by a flying rock or piece of debris. How you interpret those things will determine whether you think the breakage is a valid warranty claim or not. The fact that the dealership that examined your car can’t say what those 'external factors' were, only deepens the mystery.

  In the end, I approached Mazda Australia with your case, who agreed to take a second look at the circumstances. The good news is that Mazda has applied the benefit-of-the-doubt judgment and agreed to fix your car under warranty.

  But it’s worth mentioning that any car owner unhappy with the service or consideration given by a dealership doesn’t have to let it rest there. All car brands have a customer service department, and this should be your next port of call. From there it’s on to the ACCC. In some cases it’s worth getting an independent inspection of any damage to try to come to a conclusion over what really happened. The State motoring clubs are a good starting point for this service.

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• Mazda 9 - Will we ever see a successor to the 929?

  Mazda is unlikely to introduce a sedan larger than the Mazda6, due to the declining sales of larger sedans globally in favour of SUVs.

  However, with Mazda marching upmarket and its ties with Toyota strengthening, a joint-venture project with Toyota or even Lexus, using Mazda's new rear-drive platform and inline six-cylinder engine range, may make a model-sharing luxury flagship – a modern-day 929 in other words – a possibility.

  But there are currently no plans that we know of pertaining to such a model, sadly.

  We hope this helps.

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• Are there plans for a new Mazda CX-9?

  Mazda introduced this version of the CX-9 in mid-2016. There have been a couple of facelifts since then (including some specification and model shuffling, as recently as late last year) but there probably won’t be an all-new CX-9 for at least another few years. Based on the previous model’s eight-year lifespan, you could figure on 2024 or so for an all-new CX-9 and you might be getting close.

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• How much should I pay to replace the transfer-case on my 2010 Mazda CX-9?

  I’m not in a position to guide you around the financial aspects of this problem, Joseph, but it remains that the transfer-case in this model Mazda has, indeed, earned a very patchy reputation. It seems that Mazda never specified an oil-change interval for the transfer-case and, over time, the oil can break down and lead to high operating temperatures and internal wear of the mechanical parts. This can include metal fragments breaking off and damaging other components, as well as the high temperatures causing fusing (damage) to the metal parts. In some cases, that can also damage the spline shaft that joins the transmission to the transfer-case and, if that happens, the transmission will also be severely damaged. This has been known to occur in cars with as little as 70,000km on board.

  The reason the transfer-case oil wasn’t changed when you had the car serviced is simply because that task is not listed as a service item for this car. Which was, remember, the problem in the first place. Most workshops now agree that the CX-9’s transfer-case oil be changed every 60,000km or so, but sadly, it seems that’s all a bit too late for you. There was a Special Service Bulletin issued for this problem in the USA, but don’t assume that this will also apply to Australian Mazdas. That said, I’d still be having a chat with Mazda Australia’s customer service department.

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