Hyundai Tucson Problems

You've singled out two of the best in the class. Others to consider are the Mazda CX-9 and the Toyota Kluger, but it's hard to go past the Sorento and Santa Fe. Comparison information is available if you click on car reviews and go to the models you are interested in.

The CX-5 and Tucson are both highly rated medium SUVs, and I’m sure both would be good choices for your needs. Both are refined and cabin noise doesn’t appear to be a problem with either of them. If I were to choose I would go for the CX-5.

Your ix35 auto was a regular automatic; the Tucson’s is a dual-clutch transmission, which means it’s like a manual gearbox but with an automatic shift. I find it hard to believe it could overheat in such a short time while you’re backing up your driveway, even if you need two bites at it.

Suggest to Hyundai that the Tucson is not fit for the purpose for which you bought it, and see what their reaction is. You could also ask if a transmission oil cooler might help.

I would rule out the CX-7 on the basis of poor fuel consumption, the performance of the iX35 petrol version is a little lacking, the Tucson is a better car, but I would suggest the X-Trail is probably your best bet.

You have clearly done your homework, from which you should be able to decide which is best for you. Without knowing what your needs and wants are all we can advice is that the three cars you have honed in on are good choices.

Was the paint protection you bought provided by Hyundai, or was it, as I suspect, a product provided by the dealer and not the car company itself? You first need to identify who supplied the protection product, because that will determine whom you need to approach about sorting the problem. If it was a product supplied by the dealer then it's the dealer and the company that provided the protection product that you need to be dealing with. There should be a warranty that came with the protection product, so check that as well to see what it and what isn't covered.

We contacted Hyundai on your behalf and were told that at after listening back to all their phone recordings at no point did their Customer Care say to you 'there is no solution'. They went on to tell us that if you could present the vehicle to your local dealer, they will give it a thorough check and this might point to what's causing the issue.

There is an update that's only a week or so away. All we have been told is that it will have some very minor spec changes.

That's good to hear. I know there were plenty of waves at Hyundai HQ after we highlighted the poor performance of the "Blu-toot" in many of the group's cars.