Honda HR-V Problems

The default purchase for somebody looking for a mid-sized hybrid SUV is the Toyota RAV4 Hybrid. But if that’s too big, there’s the Toyota Yaris Cross Hybrid, C-HR Hybrid and even the Corolla Cross Hybrid which sounds like the marketplace is getting crowded but is really just a reflection of the appetite right now for cars like these. And that’s the catch; the waiting times for a brand-new example of some of these cars is out to many months and even years. So your plan to shop second-hand makes plenty of sense, but don’t expect any bargains in a market currently being dominated by lots of demand and less supply.

Beyond the Toyota brand (which has been doing hybrids longer than just about anybody else) there’s also the Mazda CX-30, Subaru XV Hybrid, Haval Jolion Hybrid, Kia Niro, Subaru Forester Hybrid, Nissan Qashqai e-Power, MG HS, Honda HR-V e and more. For something a bit bigger, try the Kia Sorento or Hyundai Santa Fe hybrids. There are others out there, too, that are probably bigger or more expensive than you need, but it's very much a growing scene in the Australian marketplace.

If you like the idea of the Honda but don’t want such a physically large package, take a look at the Honda Jazz. Yes, it’s probably one size down from your current Focus, but its interior is very spacious for its external dimensions. It’s also the car that has probably the most versatile interior in terms of flexible seating arrangements with a rear seat that folds, slides and tumbles. It also has normal ride height (as opposed to the jacked-up stance that SUVs boast) so your dog may find it easier to jump in without hitting anything. Beyond that, you really need to visit dealerships and check for yourself that rear doors, rear seats and general layout suit your very specific canine requirements.

It’s nice to see that the worldwide web has put Carsguide in touch with people in the USA and that they’re prepared to ask for advice from half a planet away. Meanwhile, if safety is your number one priority, then you really need to find a vehicle with all the latest driver aids such as autonomous emergency braking, lane-keeping assistance and rear-cross-traffic alert. These are the new safety must-haves now that air-bags, stability control and other systems are considered par for the course.

The catch with your situation (from our point of view) is that the vehicles we assess and test in Australia don’t necessarily correlate with the North American buying experience. The specifications of Australian-delivered cars don’t always line up with those of a USA-market vehicle, and that can mean that the safety kit fitted here isn’t mirrored by the same make and model sold on your side of the pond. Don’t forget, too, that some makes and models (Hyundai and Kia are good examples) often feature Australian input into the suspension and steering settings to make them more palatable to an Australian audience. As a result, the same car without that input (such as the version sold in the US) might drive very differently.

This car was not universally panned for its poor ride quality, but comfort is a very subjective thing and if you’re felling the bumps, then you’re feeling them. And you’re not alone, because many owners of SUVs have experienced the very same thing.

By raising the ride height of a hatchback to create an SUV or cross-over, manufacturers suddenly find themselves with a vehicle that has a higher centre of gravity. That means that the car tends to roll more heavily in corners. The solution to keeping the car a tidy handler is to make the springs (suspension) stiffer and, therefore, reduce the amount of body-roll that is felt. But that’s often at the expense of ride quality. And that’s probably what you’re feeling in your Honda.

You can change the springs for a softer set, but you’ll be dramatically changing the car’s dynamic responses and could even find this change throws up all sorts of ABS and ESP anomalies as well as making the car technically unroadworthy. But all is not lost.

The other thing that has a dramatic affect on a car’s ride quality is the wheel and tyre package fitted. As manufacturers charge more for each hike in trim level, they also tend to fit tyres that are wider and have a smaller sidewall profile, for a sportier appearance. But here’s the problem: The smaller the tyre’s sidewall (it’s profile) the fewer bumps that tyre can absorb before it passes that bump on to the suspension and, ultimately, into the base of your seat. I’m tipping your car is an up-spec HR-V with 18-inch wheels and tyres and these, in fact, are the cause of the choppy ride you dislike so much.

The solution might be to fit the 17 or even 16-inch wheels and tyres from a lower-spec HR-V. You might find a Honda dealer who will swap your wheels and tyres for another set or even another HR-V owner who wants to upgrade to your 18-inch tyres in exchange for their 16-inchers. Opting for a smaller tyre with a higher sidewall is where we’d always start when attempting to improve a vehicle’s ride quality.
 

Inertia-reel seat-belts have saved lots of lives by ensuring that they’re always adjusted correctly on whoever is wearing them. They work by being able to mechanically detect sharp forces (such as would be expected in a crash) and locking instantly, limiting the movement of bodies in the process. In the meantime, they offer a huge degree of convenience by allowing you to move around in your seat without being squeezed by the belt.

But they can suffer problems with the inertia mechanism which can jam and lead to the problem you currently have. This is often because the car is parked on an angle, causing the mechanism to `think’ that the car has pitched violently and locking the belt as a precaution, even though it’s standing still. So test the seat-belt with the car sitting on flat ground. To be honest, inertia-reel belts are more likely to refuse to unravel to allow you to fasten them than they are to fail to wind-in or retract, so maybe there’s a small manufacturing flaw in the belt in question.

The good news is that your car is still under its factory warranty, so a trip to a Honda dealership should be able to sort the problem quickly and simply and at zero cost to you. The quickest, safest fix would be to simply replace the whole seat-belt unit and that’s probably what a dealer will do.

ZS pros include cheap pricing, an easy driving experience and a comparatively spacious interior compared to other direct rivals like a Mazda CX-3. The dash is pleasant, there is a decent amount of equipment and the controls are all simple to use. It should also be fairly inexpensive to run and service, though earlier ZSs like yours require six-monthly rather than 12-monthly service intervals.

There are two engine options - a 1.5-litre four-cylinder model with a four-speed auto on the base Excite, or a 1.0-litre turbo three-cylinder version on higher-specification Excite Plus and Essence grades with a six-speed auto. Note that the latter powertrain is more expensive to service.

Plus, there's still a fair chunk of the manufacturer's warranty left, which is seven years, while capped-price servicing is also offered.

But the ZS does not offer AEB Autonomous Emergency Braking, so only rates a four-star ANCAP crash-test rating.

Additionally, the ZS's suspension is on the firm side in terms of dealing with road bumps, which might upset some occupants, yet there is not much of the 'fun factor' in regards to steering and handling finesse that rivals like the CX-3, Suzuki Vitara, Honda HR-V, Hyundai Venue, Holden Trax, Ford EcoSport and Hyundai Kona offer in spades.

We've also heard complaints about the interior's perceived quality being sub-par, cabin storage isn't generous and Android Auto isn't supported (though Apple CarPlay is).

Finally, the ZS' resale value trails all of the aforementioned competitors by a significant margin, meaning it's on track to be worth less when the time comes to on-sell it.

The problem sounds like a fairly major melt-down of some of the car’s computer systems which is leading it to think there’s a range of major issues that have all occurred at once. Modern cars use lots and lots of sensors that all feed information back to the computer that controls the driveline (the ECU) and everything else (the body computer) and if any of these sensors are kaput, the car can issue you with headlines like the one you’re seeing.

The good news is that it shouldn’t cost you anything to fix, a 2019 Honda is well and truly still within the factory warranty period, so it’s the dealer’s problem to fix, not yours. Even if you bought the car second-hand, the new-car warranty transfers to subsequent owners (you) so don’t be afraid to phone your nearest dealership and book the car in to be inspected, diagnosed and fixed.

The only catch in all of this is if the car hasn’t been serviced correctly. It doesn’t need a Honda-dealership service history, but it does need service-handbook proof that it has been maintained according to the manufacturer’s schedule by an accredited workshop. If it hasn’t, Honda (or any other manufacturer) can sometimes use that neglect as an out when it comes to fixing problems under warranty. If, for instance, you turned up with a three-year-old car that had covered 60,000km but had never had an oil change or service, you’d probably find the manufacturer would simply tear up the warranty on the spot, even if it was technically a five-year warranty.

You’ve layed out some challenging requirements here. You’d like a small SUV with a bit of ride comfort and clearly a bit of performance too, given your question about the i30 N.
I think you’ll find the ride harsh on the i30 N, especially since you found the ride on the Kona harsh already. Keep in mind the i30 N is a hot hatch and has the suspension to match.
I find the Subaru XV has very nice ride comfort for the small SUV segment, but I also feel that you will be disappointed with the performance from its 2.0-litre engine. You may also want to consider the new Hybrid Toyota C-HR. The Hybrid drive gives it a smidge of extra kick and it’s a fuel consumption hero, too.
For a better blend of performance and ride, really only the Volkswagen T-Roc and Skoda Karoq are going to excel in the small SUV crowd. In terms of ownership both now have five year warranties, and you can (and should) pre-package five years of servicing on top at a discount.

One of the gripes with the Honda HR-V (I’ll assume that’s the model you’re talking about; there is no Honda HR-C) is that you need to pay for the very top-shelf model before you get the full safety package. In the HR-V’s case, that includes full forward-collision warning, autonomous braking and lane-departure warning. The catch is, you can’t even pay extra and option this package of the lower sped models.

In any case, it’s academic from your point of view, Noel, because even the range-topping VTi-LX misses out on rear-cross traffic alert, blind-spot monitoring and the active cruise-control you’re looking for. Plenty of the competition has these features and no doubt when Honda replaces the current model HR-V, those features will get a look in.