What's the difference?
This idea hasn’t always worked out too well. Take a parcel-van (in this case the Ford Transit Custom) strip out the rubber matting and cargo barrier and bolt six or seven seats into what was the load area. Sure, the original vehicle to use this concept, the Volkswagen Kombi way back in the 1950s, got away with it, possibly because there wasn’t anything better around.
Ford has plenty of history with this notion, too. The first Transit of 1965 was also available as a mini-bus, but worked okay because the Transit itself was such a car-like departure from the commercial-vehicle norm.
Things didn’t go so well for Ford in the early 1980s, however, when the Econovan-badged parcel van it shared with Mazda (the E2200) was fitted with eight seats, given some fuzzy velour trim and dubbed the Spectron. And it was dreadful. In fact, so bad, that it made the contemporaneous Mitsubishi Nimbus and the even more forgettable Nissan Prairie seem like vastly superior alternatives to the job of moving people. Only because they were.
Early versions of the Spectron retained the Econovan’s crude suspension, wheezy (and fragile) little engines and even the tiny dual rear wheels that entirely deprived the vehicle of any traction. In fact, dreadful doesn’t even cover it.
So you can see why Ford might be a bit antsy about me referring to the new Tourneo (a badge that has been around in Europe for decades) as a Transit Custom with extra seats and windows. Yet that kind of sums it up (up to a point, anyway). Luckily, the Transit Custom itself is a pretty sorted thing these days, so maybe Ford has nothing to worry about. Maybe…
As far as vehicle niches go, this is pretty niche. The Mercedes-Benz EQV is Australia’s first premium electric seven-seat commercial vehicle-based people mover.
The EQV falls under Benz’s electric ‘EQ’ banner and is based on the Vito van platform, but adapted to house an all-electric powertrain.
However, unlike the popular EQA small SUV or recently launched EQB, don’t expect to see too many EQVs on the roads.
It is likely to appeal to airport transfer operators, hotels and other corporate customers that need to ferry multiple people around in comfort.
But given the kilometres those airport limo drivers can clock up in a day, is an EV capable of doing the job? And will these buyers be happy to fork out more than $150,000 for the privilege?
There’s absolutely no doubt that the van-based people-mover has some distinct advantages over a three-row SUV. The rear seat is bigger, access to it is far better and there’s more luggage space even when all eight seats are occupied. But the Tourneo goes a step or two further with the sliding, swivelling seats that make it one of the most practical and flexible interiors on the market.
True, the driving experience is a bit alien at first, but it’s a case of different, rather than worse. Meantime, the ride is excellent and the performance and economy from the turbo-diesel driveline are both absolutely spot on for this vehicle’s intended purpose.
And perhaps that’s the metaphor for the whole thing: By not trying to be something it’s not, and concentrating on what it needs to do, the Tourneo emerges as a bit of a quiet achiever.
As we said earlier, this type of vehicle concept is never a sure-fire proposition. Parcel vans converted to passenger duties haven’t always worked out. This time, though, it’s different.
The EQV is indeed a curious offering. The driving range is decent, but not outstanding, and depending on what you’re using it for, it could be a savvy investment. Especially if you charge using solar power. You’ll also save on servicing costs. But if you’re a limo operator, it really will depend how many kilometres you’re going to do each day. A V-Class might suffice.
Either way it’s great that Benz is giving buyers electric options in a variety of body styles and segments - an SUV simply won’t suit everyone.
If you can live with that ride quality and have the deep pockets for an EQV, there’s more than enough to like. But I suspect there won’t be many of you.
Perhaps the biggest revision of the successful Transit Custom formula needed to make the leap from FedEx to Brady Bunch has been to the rear suspension. Where the Transit uses a leaf-sprung arrangement, the Tourneo has switched to coil rear springs. These technically offer much greater ride comfort at the expense of some load-carrying ability. Which is fine, even if your kids are the bigger variety.
The move to powered sliding side doors is a welcome one, but I found out the hard way that the doors will still open a fraction if you push the button while still travelling at low speed. Not sure why that would be, but at least the buttons in question are up front in Adult-Land, not within reach of you-know-who.
The reality is, too, that the Tourneo is destined to run with the air-con on any time you have bodes in the back. That’s because – like a lot of van conversions – there’s no opening side windows beyond the tiny, hinged windows that open an equally tiny amount. This has more to do with the Transit’s basic structure than any desire to oxygen-deprive the young `uns, but as any parent knows, a supply of fresh air on the move is sometimes the only thing between a happy day out and a clean up in Aisle five.
If you’ve seen a Mercedes van or people mover, you’ll have an idea of the EQV.
The difference between it and its V-Class twin is the ‘EQ’ touches, including the front end that has a definite connection to other EQ models like the EQA.
The chrome-rimmed grille is blacked out and has fins, and that’s the key difference between the two MPVs. Otherwise it’s a very large white box on wheels. Nicely designed 18-inch five-spoke alloy wheels, at that.
Inside, the EQV is showing the age of this vehicle's shared underpinnings. Next year will mark 10 years since the current Vito went on sale in Europe, and while it and its derivatives are still somewhat handsome, the interior is getting on.
It’s hard to fault the materials used inside, and elements like the perforated leather steering wheel, and dash stitching are welcome, but it could feel even more premium. It’s no more high-end than a Kia Carnival Platinum that is more than half the price of the EQV.
But the look of the dash is very reminiscent of Benz models from a few years back - certainly nothing like the twin-screen set-up of the current crop. And given the size of the cabin, the 10.25-inch central screen looks small in this vehicle.
Here’s where a vehicle like this stands or falls. Because if something like a Tourneo can’t cope with lots of people and their luggage in a single bound, then there’s really not much point to it, is there? I mean you’re not going to buy it for its sporty looks or supercar dynamics, so unless it works brilliantly as family transport, it’s kind of dead in the water. Fortunately Ford seems to have got it right. Mostly, anyway.
That starts up front where the two front seats feel like they’re metres apart. In reality, this huge gap forms a walk-through function for getting access to anything or anyone misbehaving in the second or third row of chairs. But you can’t help wondering what if… What if Ford had ditched the stubby centre console and added a third front-row seat? Wouldn’t a nine-seater be better than eight?
But the seats themselves are comfy and the high-and-mighty driving position gives plenty of vision in every direction. With one exception. And that is when you’re pulling out of a side street on to a main road and need to see what’s coming from the left. Depending on the angle you’re on, the fat frame of the pop-out side window (in the sliding door) becomes a blind spot, especially for taller drivers.
There’s nothing irretrievably wrong with the way the controls are laid out, but they will take some acclimatisation. That goes for the menu system on the touchscreen as well as the column-mounted shifter wand which is about the same size and shape (and in the same place) as a conventional indicator stalk. Tip the lever accidentally and you’ll wind up in neutral, wondering what just happened. The manual-shift mode is also fiddly to use and paddle sifters would be vastly better. Most won’t bother anyway.
The front cabin is home to a shallow lidded bin in the centre console, a deeper bin below that and a couple of charge points. There are also cup-holders in great spots up high in the corner of the dashboard, a shelf across the top of the dashboard and no less than two gloveboxes (the top one is pretty shallow) thanks to moving the passenger’s airbag into the roof lining. Both front doors also feature bins and storage nooks but there’s a fair bit of hard plastic on show, surely a legacy of the Tourneo’s parcel-van DNA.
The Tourneo’s party trick is the way both the second and third rows of seats can be slid to almost any point on a pair of tracks in the floor. The move is simply accomplished via a lever at the front or a rip-cord in the back of the seats, and all three centre-row seats can be moved individually (the third row is split 60:40). The upshot is that you can have all three rows bunched together for a large luggage space, or the rear row pushed right back to form a rear row with huge legroom. Don’t need all eight seats? How about a second row with the two outside chairs in place and the centre one folded forward to expose a work-surface with built-in cupholders.
But it gets even better, because individual seats can be removed to suit the weirdest of loads and the second-row seats even swivel 180-degrees to form a loungeroom on wheels. The kids will be begging you to take them for a drive in this thing.
The seats fold forward, but they don’t tumble. They don’t need to really, and they don’t fold into a bed either. But if you fancy camping in the Tourneo, you can remove both rows of rear seats for a huge flat floor.
The second row is home to storage bins in each sliding door (yes, a door on each side) a pop-put window that opens only about 40mm, temperature controls, air vents and reading lights. The third row, meantime, is not only easily accessed provided the second row isn’t slid all the way back (at which point you wouldn’t be using the third row anyway) but the good news is that the rearmost seat itself is basically three bucket seats with the same comfort levels (high) as the second row. There are also reading lights and a pair of phone pockets and cup-holders in the last row, too. Only the way the track system works and the shape of the seat base means that foot-room is limited to an extent.
With all three rows in place, but pushed as far forward as they can go, there’s a long load area of up to 725mm. But you can also push the second and third rows all the way back and have a cargo area 2622mm long behind the front seats. Maybe the van DNA is a good thing after all.
With all eight seats in place, there’s a minimum of 673 litres of luggage space which can be expanded all the way to a monster 4683 litres with the second and third rows removed.
There’s also a 12-volt power socket and a lighting system in the back, too, although while the side doors are automatic, the tailgate is manual. And you’ll need plenty of real estate to open it, too. Even tall folk will hit the button to open the tailgate, start the strut-assisted opening and then take a step or two back to allow the huge tailgate to rise without clobbering them. An automatic tailgate where you hit the button and run away to a safe distance would be much nicer.
If space is what you want, space is what you’ll find in the EQV. People movers like the Kia Carnival are incredibly spacious, but they can’t compete with something that’s spawned from a commercial vehicle platform, like this Benz.
Thanks to the flat floor and 2+2+3 three-row seating layout, you can literally stand up (depending on your height) and walk from the driver’s seat to the third row.
Back up front, the old underpinnings mean no fully digital instrument cluster here, just analogue dials, which is not a bad thing.
That also means the air con controls are separate from the central screen and therefore easy to use.
The MBUX system isn’t as advanced as the version fitted to the latest Benz models, and as a result there are fewer functions and it’s less complicated to use. There’s a touchpad as well as the touchscreen but I only ever used the screen.
Another slightly old school element to the EQV is the fact that it requires a key to start. Which is unusual for an EV. Also, the ignition is on the left side of the steering wheel which is great news for left-handed people but it’s somewhat annoying if you’re right-handed.
Storage wise up front, there is a decent space with a cover under the centre stack, housing cupholders, two USB-C ports and a 12-volt charger, but no wireless charger. There’s ample space for very large bottles in the front doors and it has a medium-sized glove box.
The front leather seats with fold-down armrests on each side are well bolstered and are very comfortable, too. No complaints there.
Given this car is designed to ferry people around, you’d hope for a functional rear cabin and on that Benz has delivered - for the most part.
Unsurprisingly given the EQV’s massive dimensions, there is a huge amount of headroom, legroom, and hip and shoulder room in all rows.
Both sliding side doors are power operated and one (the passenger side) can be opened via the key fob. The very large tailgate is also power operated.
Those two second-row captains chairs are comfy and supportive. There are map pockets on the rear of the front and second-row seats. There are floor and roof-mounted air vents, but just roof vents in the third row.
There’s not a whole lot of storage options in the second row, while the third row has stand-up phone holders, but that’s about it. No USB ports back there.
If you’re folding the second row seats, they’re quite heavy and cumbersome. But tumbling them forward via the lever is much easier. That ensures ample space to get into the third row.
The third row can be folded flat as well but you have to remove the very large and heavy parcel shelf from the cargo area. Like the seats the shelf structure is also on rails and it lifts out if required. That third row can also slide but not as far as the second row.
The shelf can double as a stand-up desk for a computer in the rear if required. It’s actually quite handy.
And it helps hide items in the boot. It comes with plastic folding shopping crates.
Benz says the boot can swallow 1030 litres with all seats in place, but minus the parcel shelf. It also has a 17-inch spare steel wheel under the rear of the vehicle.
If ever the Average Aussie family has been in the grip of a cost-of-living crisis, it’s right now. With that in mind, we’ve chosen the entry level version of the Tourneo, the Active, for this review. At $65,990 before on-road costs, it’s not exactly cheap, but does come in a full $5000 less than the Titanium X version.
And it is pretty well equipped. That starts with 17-inch alloy wheels, 13-inch touchscreen and 12-inch driver information screen, Bluetooth, full connectivity including wireless Apple CarPlay and Android Auto, wireless charging, 10-speaker stereo, tri-zone climate control, automatic wipers, heated front windscreen, keyless entry and start, 10-way powered driver’s seat, heated and cooled front seats, and a pretty nice artificial leather covering for some of the touch-points.
In a continuation of an industry-wide trend that we wish would stop, only white is considered a standard, no-cost paint colour. Every other colour costs extra, but in 2025, should it?
If the budget will stretch the extra five grand, the Titanium X model adds body coloured bumpers, a 14-speaker stereo, a 360-degree camera system, ambient interior lighting, heated outboard seats in the second row, and extra areas of (better) artificial leather trim.
It’s fair to say the EQV isn’t cheap. At $155,338 before on-road costs, it’s now the priciest people mover money can buy in Australia.
But, it’s not without expensive electric competitors. Chinese commercial vehicle specialist, LDV, has just launched a new MPV dubbed the Mifa 9, another people-moving EV. The price for that model ranges from $106,000 to $131,000, before on-road costs.
Soon enough Volkswagen will have its funky ID. Buzz people hauler here as well, while Ford’s Transit Custom-based Tourneo MPV now has an electric version in Europe.
Point is, Benz and LDV aren’t going to be on their own for long.
The EQV sits alongside the mechanically related internal combustion V-Class in its line-up and that model ranges from $91,668 and $106,344. So it's quite a leap to electric from there.
The EQV is offered in one grade in Australia and Mercedes has ensured it has a decent amount of standard gear. The EQV comes with a 10.25-inch central screen housing the 'MBUX' multimedia system and operated via touchscreen or touchpad, digital radio, Apple CarPlay and Android Auto, sat-nav, and USB-C ports.
It also gets power side doors, leather trim, a Burmester surround sound system, multifunction leather steering wheel, heated power adjustable front seats, ambient lighting, automatic dual-zone climate control with pre-entry climate, a seat rail system and rear removable parcel shelf.
Lining the specs up next to the LDV reveals that the Mifa 9 Luxe has more gear. It’s not super surprising given that model is very new and LDV has a strong value proposition. Also the underpinnings of the EQV are older.
But at more than $150K and a Benz badge, you think there would be a few more goodies, like heated rear seats or a massage function. Some extra luxuries would be nice, but it’s certainly not without the good stuff.
Because the platform is (mostly) borrowed from the Transit Custom, you get the same driveline. That starts with a 2.0-litre turbo diesel, good for 125kW of power and a useful 390Nm of torque. It drives through a conventional eight-speed automatic transmission and then to the front wheels as a means of keeping the load floor as flat and low as possible.
Ford claims a 2500kg towing capacity with a braked trailer, but on a wet road or damp boat ramp, that’s really going to test the limits of the front wheel’s grip which can be overcome even in the dry if you’re too hasty with the throttle.
The biggest engineering change in the move from Transit Custom to Tourneo has been the switch from leaf springs on the former to coil springs and an independent suspension on the latter. This is all in the name of ride quality and recognises the fact that the Transit will often be called on to cart heavier loads than eight humans.
The EQV is a battery electric vehicle that uses a single motor that sends up to 150kW of power and 365Nm of torque to the front wheels. It is paired with a 90kWh lithium-ion battery pack housed beneath the floor. The kerb weight is a hefty 2846kg.
With a DC charging capacity of up to 110kW, topping the battery up from 10 to 80 per cent can be done using a rapid charging station in about 45 minutes.
If you use an 11kW AC charger, like a Mercedes-Benz Wallbox, it will take approximately 10 hours to recharge from empty to 100 per cent.
Ford quotes an official combined fuel consumption figure of 7.4 litres for the Tourneo. Over a few days of running in a pretty broad mix of urban and country work, we saw an average of 8.6 litres per 100km which is still pretty good for a vehicle of this size.
With the standard 70-litre fuel tank, that gives the Tourneo a theoretical combined range of around 900km between fills, but the real-world number says closer to 800km is more realistic.
Don’t forget, either, that running costs will be a little higher than some diesels, as the Tourneo requires AdBlue at regular intervals, in line with its Euro 6 emissions levels.
According to Mercedes-Benz, the EQV has a driving range of 418km on the NEDC cycle, which is about 355km on the WLTP cycle, which is seen as more real world.
I covered 233km in the EQV and by the end of the week the vehicle’s trip computer was sayong I had used 239km of range, which is pretty close.
As an example of how this vehicle would be used, let’s say an airport transfer driver did six trips to and from the Melbourne CBD to the airport in a day (about 46km), that’s about 276km - which is well within the EQV’s range.
However, when you consider the diesel V-CLass has a range of more than 900km, you can see why some buyers might not want to take the risk.
It consumes 26.3kWh of energy, which was the same figure I achieved.
The EQV has a CCS charging port.
If you haven’t driven a one-box van for a decade or more, you’re in for a treat. Just like the Transit Custom on which this car is based, the Tourneo represents a different experience to that of a conventional car or SUV, but one that is not without merit.
For a start, you sit very high which means a great view out across the traffic. And while the driving position is a little less laid-back than a modern car, once you get used to the almost square steering wheel, neither is it the dreaded sit-up-and-beg of older van designs.
The four-cylinder engine doesn’t make the Tourneo a fast vehicle, but it does give it lots of flexibility thanks to all that turbo-torque being available from just off idle. The eight-speed transmission helps, too, but the real surprise is just how quiet the Tourneo is when on a cruising setting. In fact, it’s almost uncanny how such a big, empty metal box could be so silent, but beyond a little tyre noise on coarse surfaces, the Ford pulls it off. As a result, it’s very relaxed and effortless feeling at freeway speeds.
The other surprise is how good the ride quality is. By swapping the cargo van’s leaf rear springs for coils, the Tourneo suddenly displays a very good match between the front and rear axles in terms of how they work to absorb bumps. You do still get some of the front-seat sensation that you’re sitting over the front axle, but it’s not terrible and the reality is that you simply sitting closer to the axle, not right over it.
For many drivers perhaps the over-riding impression will be of the vehicle’s external size. And, yes, it’s a long and wide piece of equipment, but at least the boxy shape means the corners are easy to place and the huge glass area and driver aids like parking sensors and blind-spot warnings help a lot in the daily cut and thrust.
Things are also improved by the fabulously small turning circle of 10.9m kerb-to-kerb (courtesy of the Transit’s role as an inner-city delivery van) that gives an agility the looks don’t suggest. But there’s a sense that the Tourneo is a little wider in the rear track than the front, as you’ll sometimes find the inside rear tyre finding the lips of roundabouts and suburban gutters.
Driving the EQV feels a bit like driving a bus. That’s because you’re essentially driving a bus.
There’s no getting around the EQV’s size and heft, especially in an urban driving setting. It’s massive and challenging to park, especially in inner city areas with small spaces. It also has a pretty sizable 12.9-metre turning circle.
It does also have excellent visibility thanks to a significant amount of glass around you.
After so many years of complaining about Mercedes’ steering wheel-mounted gear shifter, I think I have finally come around to it. Would I prefer it in the centre console? Yes, but I now think the stalk is actually a logical place for it.
A stalk is a less logical place to house cruise control buttons. They are much better on the steering wheel than a stalk hidden behind the wheel.
From take-off, the EQV doesn’t quite flaw you with its acceleration like some EVs can. It’s more leisurely, but far from slow.
The 0-100km/h dash is done in approximately 12 seconds but around town it is responsive enough. In fact, on a particularly hectic day rushing to and from appointments all over town, I was surprised how lively the EQV felt, despite feeling heavy on the road.
As expected, it’s quiet on the road, for the most part - a nice change from diesel engines found in its siblings. But I did notice some creaking noises when driving on less than perfect tarmac.
The steering is weighted on the heavier side and slow to respond but that’s fine for a vehicle like this. You don’t need point and shoot steering for a 3.0-tonne bus. The brakes are not super responsive and require a bit of weight in the foot.
The biggest issue is with the EQV’s ride. The firmly sprung suspension combined with the vehicle’s mass means that you feel, and hear, every single bump.
I understand it is a commercial vehicle platform but given its positioning, Benz could have done more to soften the ride and make it less crashy, especially over speed bumps, potholes and sections of roadwork.
The EQV bumps along the road after you’ve gone over a speed bump and takes a while to balance itself out. It’s this floaty, bouncy ride characteristic that makes all but the smoothest roads a bit of a chore.
Keeping the whole family safe is the name of the game here, so Ford has extended things like side-curtain airbags right through to the third row, thereby covering every outboard seating position. In fact, there are nine airbags all up, including a centre airbag between the front seat occupants.
Driver assistance programs include forward collision warning which incorporates the autonomous emergency braking (AEB) function, blind-spot monitoring and assistance, rear cross-traffic braking, active cruise-control, tyre pressure monitoring, lane-keeping assistance, front and rear parking sensors and traffic sign recognition.
The AEB works at any speed above 5km/h, and the pre-collision assist at speeds above 30km/h.
Both the second and third rows of seats feature a pair of ISOFIX child-restraint mounting points (for a total of four) while there are five top-tether restraint mounting points as well.
The Tourneo hasn’t been locally crash tested as per the safety-stars system, but the Transit Custom has been assessed overseas as part of a commercial van safety comparison which graded the vehicle at 96 per cent, the highest rating ever achieved by a van undertaking the test program in question.
At this point, ANCAP has not rated the EQV.
Benz has fitted the EQV with standard safety gear including A-to-D-pillar window airbags, auto emergency braking, driver and front passenger airbags (front, thorax and window), hill-start assist, lane keep assist, blind spot monitor, crosswind assist, reversing camera and sensors, driver attention warning, and a tyre pressure monitor.
It also has Benz’s ‘Active Distance Assist DISTRONIC’ which uses the adaptive cruise control to reduce and increase speed according to the movement of the vehicle it is following.
The Benz’s lane keeping aid is not intrusive. Rather than steering you back into the lane it has a haptic steering wheel vibration and audible alert. The adaptive cruise control is responsive, too.
Ford offers its standard five-year/unlimited kilometre warranty on the Tourneo. Five years is fair enough, but can’t match the seven years or even more that some of the competition offer. It‘s worth noting, however, that the warranty does match many of the makes and models that will be the Ford’s natural enemies.
Service intervals are 12 months or a very long 30,000km, but it’s unlikely many families will clock up 30,000km in a 12-month period, anyway. There’s no word on capped-price servicing yet, but the mechanically similar Transit Custom has a service plan that limits the cost of each of the first four services to around $500.
The biggest additional running cost for the Tourneo will be the AdBlue additive to control emissions. How frequently you need to top up will be determined by what type of driving you do.
The EQV is covered by a five-year, unlimited-kilometre warranty for private buyers (that drops to five years/250,000km for commercial buyers), and an eight-year or 160,000km battery warranty.
The servicing schedule is once a year or every 40,000km.
Benz offers the EQV with a choice of three servicing plans, covering three services ($1252), four ($1959), or five services ($2149).
It also comes with a one-year complimentary Chargefox subscription.
The warranty terms are a little better than the LDV Mifa 9 (five years/160,000km), but you get more kilometres (200,000km) for the battery warranty on the LDV.