Ford Territory 2010 Problems

It's not normal; something is wrong with the car and needs further investigation to find the cause. The dealer has lost interest in your cars and is trying to fob you off. I suggest the dealer needs to check the driveline and maybe even the diffs.

I agree, high transmission fluid temperatures are the fundamental cause of the problem, and once the transmission fluid is burnt it needs to be replaced. Fitting an external cooler is usually enough to keep the temperatures under control.

It's likely that the converter has collapsed inside and is partially blocking the exhaust. It's not too common, but it does happen, and not just with Fords. The answer is to fit a new converter.

No, there’s no need to recalibrate the stability control system when changing tyres.

Dealers are often not told of deals until the last moment, so it's probably right that the dealer wasn't aware of what was coming when you were told there was nothing on the horizon. Your treatment by Ford's Customer Assistance service sounds poor, and I too would be frustrated if treated that way. At the end of the day I doubt that you would get anywhere, but I would try to get the dealer and Ford to agree to give you the extended warranty. It wouldn't cost them anything and it would be a nice gesture of good will on their part.

You’re certainly not being pedantic, it is not unreasonable to expect your car to perform as you expect it to, and if it doesn’t you are entitled to a reasonable explanation of why it doesn’t. I would guess that the reason you’re being fobbed off is that Ford doesn’t know how to fix the problem. Alternatively it could just be sticking its corporate head in the sand like it has with other Territory problems and hoping it will go away.

For starters the dealer has failed to complete the repair he'd agreed to do so you shouldn't have paid any money at all until the job was done to your satisfaction. I would also have left the car there and refused to take delivery of it. The dealer has given you a loan car, so he hasn't left you completely in the lurch. Have him tow the car back to his dealership and have him give you an estimate of the time and cost of the repair and tell him that you will not take the car back until it is fixed.