I bought a new 2021 Superb Scout and within a year the glovebox would randomly open (I even caught it on video). I took it to the dealership who said they could find no fault with it and to keep an eye on it. Six months later, I came back to my car and the glovebox was open and would no longer close. I saw the 'pin' that latches the glovebox no longer came out on its own. Back to the dealership, and this time they suddenly claimed there was signs of it being 'forced closed' and the pin was bent. However, it's clearly not bent, but they just didn't want to know about it. I took it to a friend who's a mechanic and he agreed it's not bent. We even took photos with a ruler against the pin showing it's not bent. I've had troubles with this dealership and raised this with Skoda, so I suspect they've intentionally turned their backs on the issue. What are my options?
If you’re convinced that the problem is a manufacturing or materials fault (rather than the glove-box having been slammed or forced shut) then keep at Skoda until you get a satisfactory result. Having video of the glove-box performing its unwanted trick should help with any convincing you need to do. Don’t bother going back to the same dealer, contact Skoda Australia’s customer service department and go straight to the top.
Don’t be put off by being told that nobody’s ever heard of this problem before, either. It has been raised by other Superb owners on forums, even though we’re yet to hear of it in Australia. In the meantime, here’s something to try for yourself: The next time the glove box falls open of its own accord, instead of shutting it straight away (only for it to open again) wait a few minutes and then try to close it normally. The theory is that the pins you’re talking about that hold the lid closed can be slow to glide into their proper position where they hold the lid closed. Giving them a few minutes to resume their correct position will allow the glove box to be closed and stay closed. If that does the trick, lubricating the pins to allow them to move more freely might be worthwhile. It’s worth a try.
This might sound like an small problem to some, but having a glovebox that falls open into the passenger’s lap is actually a safety issue in the case of a crash.
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