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Passat badge

Asked by Rick Fernee

In the last two months I have twice lost the plastic VW badge in the centre of the wheels on my 2010 Volkswagen Passat diesel wagon. I have approached my dealer and Volkswagen Australia for replacements under the warranty, but I was told that the policy was that I had to bring the damaged part to them to assess before replacement. The problem is that the inserts have fallen off while driving along and I don't have them. The cost to replace the badges has been $40, not a huge cost. I find it difficult to understand why the lost items are not covered by the warranty. The dealer advised me to use some Blue Tack to retain them. It seems to me that the probability of losing two in two months indicates there is a design problem. Is there anything I can do, the Volkswagen warranty seems to be designed to make a disgruntled customer out of a satisfied one?

Answered by CarsGuide

20 Jan 2011 Carsguide.com.au

These badges are usually held on with contact cement, so make sure the surfaces are clean and dry before fitting the new ones. I would suggest you contact VW direct and express your concern to them and request they supply and fit the badges you need at their cost. The cost is so small that I cannot believe VW or the dealer would not simply do it as a sign of good will.

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