I have had recurring problems trying to get parts replaced on my 2014 SsangYong Ute, which is still under the manufacturers warranty. After numerous attempts to contact SsangYong directly, I have had to involve Fair Trading due to parts not being available and the vehicle being off the road. Since involving Fair Trading, I have had one contact from one less than helpful person at the distributor, ATECO, and they insist all parts are readily available and blame the series of dealerships involved for delays. I'm wondering if others have had similar issues with parts availability for these vehicles, or abysmal customer service from SsangYong or ATECO? Keen to hear your advice and that of your readers.
We contacted SsangYong to see what we could find out about their parts supply, and were told that there were no problems with it. They believed there was a communications breakdown in your case and are keen to resolve the issue with you.