Is my car a lemon?

WHEN can a car be classified as a lemon? My Volkswagen Golf, which is still under warranty, has been back to the dealer for rusting door hinges, it has been returned four times to fix water leaks, and interior parts have fallen off while I am driving. What can be done?

WE DON'T have ``lemon'' laws in this country, so there's no real definition of what makes a ``lemon''. Generally, if a car is returned to a dealer three or more times with the same problem it can be called a ``lemon''. Because we don't have any such law here you have to battle the dealer and the carmaker, and if that fails, take legal action. Though we don't have ``lemon'' laws, there are laws that protect consumers when a product is clearly unfit for the purpose for which it is sold.

Under the Australian Consumer Law introduced in January 2011, a consumer can request a refund or a replacement for persistent problems if the car doesn’t do the job it’s supposed to do.

 

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