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HSV GTS Software fault

Asked by Don Morgan

I had trouble with they satellite navigation in my HSV GTS Series 1, which was not picking up the Satellites. Recently, when I was in Gundagai it was showing Katoomba. When I booked it in I was told it needed a MY LINK update, but I was unable to do it on the day, as they needed eight hours to do. I booked it in again, but the update did not work and I was told they needed to order a new MY LINK unit and fit it.

After doing that it's still not working. I was then told they needed to do another complete wipe of MY LINK and then update it. This still did not fix the Sat-Nav.

Another Complete wipe of MY LINK, but again it didn't fix the problem. They then found it not to be connecting at base of the aerial, and they replaced the aerial base. Problem fixed, and they gave me extra year of warranty.

On one of our stops on our way home, the MY LINK screen showed INITIATE NAVIGATION, then went on to ask if I wanted to continue with the route. The first time I used reverse after this, I noticed that the screen, when coming out of reverse, would flicker from reversing camera to EDI back to reversing camera to EDI. I booked it in again, and the technician took a video of the problem and was getting onto Holden for a fix.

They are now telling me this is normal between two Analog units and it is all right. Holden customer service offered me my next service for free. I rejected this offer and told them I wanted my car fixed or they could give me my money back.

I then rang HSV, but was told it was normal in the updated MY LINK. I said I would go to a Holden Dealer and test it in a Series 2 HSV. The issue was my GTS is a Series 1 with Series 2 updated MY LINK. So the flicker does not happen in Series 1 or Series 2. I have requested to have the Series 1 software put back into my car, as I did not ask for the update, they did it when trying to fix the sat-nav.

I am still waiting for a fix and will not pick up my car until it is fixed.

Answered by CarsGuide

1 Jul 2016 Graham Smith

Clearly it is frustrating, but you are doing the right thing in insisting the car be fixed. I would suggest you meet with the dealer and try and sort it out face to face rather than by phone, e-mail or any other remote means of communication. Don't be fobbed off with a junior member of staff, talk to the dealer manager. If that doesn't result in a resolution, go up the ladder to Holden and again seek to talk to a senior manager. If all else fails enlist the help of a lawyer.

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